Sercotel Gran Hotel Conde Duque

Hotels
•
Sercotel Hoteles
8.4 (5219 reviews)
Plaza del Conde Valle Suchil, 5 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Gran opción en Madrid
Buena ubicación
Personal amable
Cons:
Insonorización deficiente
Instalaciones algo viejas
Problemas de limpieza

Categories

Cleanliness
7.6
Various reviews highlight issues with cleanliness and maintenance, indicating some areas of concern.
Service
9.1
Most reviews mention friendly and helpful staff, contributing positively to the experience.
Location
9.6
The location is frequently praised for being near the city center and other amenities.
Room Quality
7.1
Some reviews mention issues with noise and views, indicating mixed feelings about room quality.
Amenities
8.6
Amenities have been positively noted, but some guests expect more offerings.
Value for Money
8.1
Comments emphasize the overall good value considering the location, with some suggestions for improvement.
Food and Beverage
8.6
The food, particularly at breakfast, receives favorable comments.
Overall Experience
8.5
Overall sentiment reflects a satisfactory experience with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:20

Property Description

Luxurious Accommodations
Experience elegance and comfort at Sercotel Gran Hotel Conde Duque in Madrid. The air-conditioned rooms offer a range of amenities including a pillow menu, laptop-sized safe, and flat-screen TV for a relaxing stay.

Convenient Location
Situated in the heart of Madrid, our hotel is just steps away from San Bernardo Metro Station, making it easy to explore the city. Enjoy proximity to Centro Cultural Galileo Galilei and Clamores concert halls for a cultural experience.

Unique Offerings
Indulge in a variety of teas at our charming Tea Room, unwind in the onsite gym, and savor a buffet breakfast with organic options. Let our staff guide you on a tapas route to discover the local culinary scene.

Experience luxury and convenience at Sercotel Gran Hotel Conde Duque - book your stay now!

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

When traveling with pets, please note that an extra charge of 30€/ per pet, per night applies. Please note that the property can only allow 1 pet per room and with a maximum weight of 10 kg. This is subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

8.4
Based on 5219 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.6
Room Quality: 7.1
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.5
S
Sandra • solo_traveller • es
9
2026-02-14 • via Nuitee
P
Pilar • solo_traveller • es
9
2026-02-14 • via Nuitee
A
Ana Isabel • solo_traveller • es
9
2026-02-14 • via Nuitee
T
Tome • extended_group • mk
3
Cons:

If you're advertising a late check-out, it is not OK to deny it on the last day without notice, after it has been confirmed at check-in. Just remove it from your offer if you aren't able to provide it, you are only ruining people's plans and their overall experience.

2026-02-13 • via Nuitee
S
Scott • family_with_children • gb
10
Excellent
Pros:

Opulent, Luxuary Hotel, staff are exceptional. The price is value for the quality.

Cons:

Being English I would like to make tea and coffee in the room myself which you can´t in this hotel.

2026-02-13 • via Nuitee
K
KONSTANTINOS • solo_traveller • gr
10
Pros:

An incredibly clean hotel — the floors were spotless. The housekeeping service was excellent throughout my stay. The staff were very welcoming, and above all, the location was outstanding.

Cons:

The sound insulation was quite limited. I could clearly hear the guests in the neighboring room singing along to Bad Bunny (at least they have good taste). Additionally, noise from the room above was frequently noticeable, especially in the mornings

2026-02-13 • via Nuitee
P
Pablo • extended_group • es
8
Good stay
Pros:

The location is great, and the hotel has a retro vibe that is really cool. Staff is really nice, we had a super smooth check in and check out experience. Rooms are quiet, I had a great sleep those days. Overall the service level is OK, completely in line with the price level.

Cons:

WiFi in the room was really bad, I had to use my phone as a personal hotspot. In the lobby there's a short staircase to access one of the 2 elevators, so you have 50% chance of having to struggle with your luggage 😅

2026-02-13 • via Nuitee
B
Beatriz • solo_traveller • es
9
Pros:

La ubicación perfecta

2026-02-13 • via Nuitee
B
Bianca • couple • br
9
Excelente
Pros:

Limpeza e conforto

2026-02-13 • via Nuitee
J
julio gregorio • solo_traveller • es
7
2026-02-12 • via Nuitee
R
Rocio • solo_traveller • es
10
2026-02-12 • via Nuitee
J
JORGE • family_with_children • br
7
Tranquilidade.
Pros:

O estacionamento perto.

Cons:

Choveu muito en Madrid.

2026-02-12 • via Nuitee
M
Marco • couple • pe
10
Pros:

UBICACION ESTANCIA

2026-02-12 • via Nuitee
J
Jorge Daniel • solo_traveller • es
10
2026-02-12 • via Nuitee
P
Pedro • family_with_children • es
9
Gran hotel
Pros:

Ubicación y atención del personal

Cons:

Instalaciones mejorables.

2026-02-12 • via Nuitee
L
Lopez Estrella • couple • es
8
2026-02-12 • via Nuitee
E
ELOI • couple • es
8
2026-02-11 • via Nuitee
C
Coraima • solo_traveller • es
8
Excelente
2026-02-11 • via Nuitee
L
Loey • solo_traveller • il
10
2026-02-11 • via Nuitee
J
Jürgen • extended_group • de
6
Ganz ok Lage war gut Verbesserungen sind beim Frühstück zu machen
Pros:

Zentrale Lage sehr sauber

Cons:

Zu Hellhörig sehr laut und immer das selbe Frühstück

2026-02-11 • via Nuitee