Alexandra Hotel

Pakis

TLDR: The lack of hospitality, the additional charges and the questionable facilities in the room left a sour taste in our mouthes and meant that we will definitely not be staying here again.

Poor communication from staff regarding check in time. Having requested 1 month in advance to check in an hour later than their 5pm cut off, they sent a message at 9am on the day that this would not be possible with no indication of the ramifications or any details of how to check in. Unfortunately, we did not see this message due to limited phone data service on the day and there was no further attempt to contact us (e.g by a phone call or text).

Upon arrival (at half 6pm), we followed instructions on a piece of paper taped to the front door of the hotel to call a number to receive a check in code. The lady on the other end of the line seemed to have no awareness of what we were calling about and, after some confusion, told us that she would ‘call her’ and that we would have to pay a £10 late check in fee (no warning of this anywhere upon booking).

‘Her’ arrived 10 minutes later who we assumed to be the manager of the hotel although no introduction was given. She rudely opened the front door and demanded £15 with no explanation for this increased amount. When we questioned why this amount had jumped from £10 to £15 she abruptly replied ‘miscommunication’ and repeated her demand for payment.

After we handed over £15 in cash, she rushed us up the 3 flights of stairs to our room, with a complete lack of hospitality, and with no consideration for our heavy bags and tired faces (this was after a week of camping!).

In the room, she pointed to the keys and swiftly departed with our £15 in hand. The room was basic but mostly clean - a dirty cup and stained carpet were our only cleanliness concerns. Only 1 of the 3 lights in the room worked and the bedside table was a mini fridge.

It’s a shame that we will not be recommending this hotel due to the rudeness of staff.

There was linen all over the "entertainment area". You have to iron your clothes in the facility where people are in the entertaintent area (which is just a couple of chairs) There was only one staff that didn't have a clue what was going on. We asked about breakfast and she couldn't speak English so couldn't have a conversation. The rooms are uncomfortable as they are far too hot, the fan gives no air out. The tv in the room didn't work as the ariel was broken. The "chair" that's used to look in mirror to get ready was a broken stool with no legs so the hieght you sat at couldnt see nothing. The cot wasn't up properly so took a while to do it ourselves. The bed was full of uncomfortable springs so didn't get much sleep. Although this hotel is nice to look at, there's not much else it offers. Also advertises food, kids buffet and restaurant. It dosent.

No wardrobe hangers nothing a bad smell on entering tiny room and not secure enough I didn’t even sleep there

Everyrhing

Everything about it was just horrific

Nothing there, to dislike apart from the weather lol

I booked 2 rooms but was allocated just 1 family room, so I, a 75 year old, had to sleep on a bottom bunk bed which was creaky! The lady in charge INSISTED that the booking was for just one room, despite me having confirmation of 2 rooms booked. The car park is just a VERY narrow driveway at the side of the hotel, for which I paid £10.

Room was cramped, not much room to move
Person greeting us on arrival and departure could have been friendlier and more welcoming

Everything only got to door that was enough to stop my stay

The location was a little far away from the centre but that’s not the fault of the property.

Nothing