Hotel New Otani Osaka

Hotels
8.8 (2442 reviews)
Chuo-ku Shiromi 1-4-1 , Osaka , jp

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Ironing service
Sauna
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location near Osaka Castle
Spacious rooms
Good breakfast variety
Cons:
Cleanliness issues noted
Excessive food prices
Aged bed quality
Noise from nearby trains

Categories

Cleanliness
7.93
The toilet's joint area was noted to be dirty, leading to dissatisfaction.
Service
9.4
The staff's service was described as exceptional and friendly.
Location
9.44
Proximity to Osaka Castle and good access to transport were well-received.
Room Quality
8.39
Rooms were spacious, but older beds were mentioned as an issue.
Amenities
8.42
Amenities such as breakfast were good, but some expected facilities were not complimentary.
Value for Money
8.38
Prices for food and beverage were considered excessive, affecting value perception.
Food and Beverage
9.23
Breakfast had a good selection and quality, but experiences varied.
Overall Experience
9.2
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:19

Property Description

Luxurious Accommodation with Stunning Views
Hotel New Otani, located in front of Osaka Castle, offers spacious rooms with city or castle views. Enjoy the comfort of LCD TVs and unwind in the hot tub or sauna.

Dining Options and Culinary Delights
Indulge in 13 dining choices, including French, Japanese, and International cuisine. Keyaki restaurant serves delectable teppanyaki dishes with a view, while Sky Lounge offers delightful cocktails. Don't miss the breakfast buffet with a variety of cuisines.

Convenience and Services
Benefit from free WiFi, concierge services, and a shuttle to Kyoto. Purchase Osaka Castle tickets on-site and explore nearby shopping at JO-TERRACE OSAKA. With easy access to Osaka Station and major airports, your stay at Hotel New Otani Osaka promises convenience and luxury.

Book now for a memorable stay at Hotel New Otani Osaka!

Important information:

This is applicable to nonrefundable bookings only. If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out or check-in.

Additional charges apply to the fitness center, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel.

Only guests 18 years and older are admitted to the fitness center, including the indoor swimming pool, gym, hot tub, etc.

Please note that an additional charge may apply for check-in before 15:00.

Please note that an additional charge will apply for late check-out after 12:00.

Please note that breakfast costs may differ during the New Year's holidays.

When booking for more than 10 people, different policies and additional supplements may apply.

Please note that children of elementary school age and younger must be accompanied by an adult at all times.

Please note 「Fitness club」(4th floor) will be closed due to regulation maintenance.
Date of closure:March 9th (Mon.) 2026- March 12th (Thu.) 2026
Facilities closed:Gym, pool, bath, sauna, relaxation area.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1200 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 2442 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 8.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 9.23
Overall Experience: 9.2
T
Toshiyuki • couple • jp
9
楽しいひとときでした
Pros:

予約時のミスにも即座に対応してもらった。

Cons:

特になし

2026-03-27 • via Nuitee
G
Gulnara • family_with_children • kz
9
Pros:

Обслуживание, очень внимательный персонал, возможность отправки багажа в другой город, набор уходовой косметики для лица. Предоставили дополнительные ортопедические подушки. Осень комфортная пижама

2026-03-27 • via Nuitee
T
Tobias • family_with_children • de
10
2026-03-27 • via Nuitee
T
Tobias • family_with_children • de
10
2026-03-27 • via Nuitee
道夫 • family_with_children • jp
8
さすがのニューオータニクオリティ
Pros:

朝食の種類が多く美味しかった。
大阪城が見えて良かった。
駅も近くUSJへのアクセスも良かった。
コンビニが近く小腹が空いた時、便利だった。

Cons:

シャワーヘッドが旧式だったので出来ればミラブルとかだともっと良かった。
禁煙ルームだったが下の階からだと思うが窓を開けるとタバコの臭いがして不快だった。

2026-03-27 • via Nuitee
Y
Yasushi • extended_group • jp
9
素晴らしい旅行だった
Pros:

ロケーションが抜群。窓から見える大阪城が美しい

Cons:

設備が少しだけ古い。問題はないけど

2026-03-27 • via Nuitee
C
Caroline • couple • be
9
Pros:

Proximité de la gare et du château
Nous avons eu une suite à la place de la chambre réservée C‘est TOP!

Cons:

Petit déjeuner varié mais pas au niveau du reste.

2026-03-26 • via Nuitee
S
Sharon • solo_traveller • us
7
Over priced. New Otani Tokyo is far superior.
Cons:

Old Otani!

2026-03-26 • via Nuitee
M
Marko • extended_group • de
9
Ein Hotel, das sehr empfehlenswert ist.
Pros:

Lage, Service, Zimmergröße, Sauberkeit, Ausstattung

2026-03-25 • via Nuitee
K
KAYOKO • extended_group • jp
10
ゴージャス
Pros:

対応

Cons:

ない

2026-03-25 • via Nuitee
K
kimura • solo_traveller • jp
8
快適でした！
Pros:

スタッフの皆さんの対応が良かった

Cons:

特に見当たりません。

2026-03-25 • via Nuitee
C
chienhwa • family_with_children • tw
10
Pros:

早餐好吃，飯店設施較少(可接受)，兩個捷運站不算遠，去京都搭捷運方便。

Cons:

沒有

2026-03-25 • via Nuitee
S
Sergei • solo_traveller • ru
9
2026-03-24 • via Nuitee
Y
Yasuko • solo_traveller • jp
9
非常に快適でした。
Pros:

タウンビューでしたが、中庭がありましたのでビル群の圧迫は感じられませんでした。

2026-03-24 • via Nuitee
Y
Yap • family_with_children • my
10
It was a welcoming and warm experience despite the cold weather
Pros:

Great facilities in a perfect location

Cons:

None

2026-03-24 • via Nuitee
M
MIYATA • solo_traveller • jp
7
2026-03-23 • via Nuitee
C
Charlène • couple • mc
10
2026-03-23 • via Nuitee
Y
YUICHI • family_with_children • jp
10
2026-03-23 • via Nuitee
M
MIYUKI • family_with_children • jp
10
最高でした。
Pros:

タクシーから部屋まで荷物を運んでくれたり予約当初より広めの部屋に変えていただいたり皆様親切でした。

Cons:

トイレと風呂がセパレートじゃないのが残念でした。

2026-03-23 • via Nuitee
M
MENG PING • solo_traveller • tw
10
Pros:

早餐有1F buffet 與頂樓的選擇, Buffet菜色雖然不是太特別但選擇性多, 大阪馬拉松當天早上5:30即供餐非常棒, 飯店與城市活動結合在一起讓旅客對大阪有非常好的旅遊體驗, 此外, 這間飯店就在大阪城旁邊, 是大阪馬拉松最佳的選擇, 地鐵站也在旁邊而以, 地點非常好, 員工整體外語能力非常好, 溝通無阻礙, 整體服務都非常好

2026-03-23 • via Nuitee