Sercotel de los Reyes

Hotels
•
Hoteles Globales
8.3 (451 reviews)
Plaza Ciudad Real, 2 , Alcobendas , es

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food and Beverage
Friendly staff
Comfortable rooms
Cons:
Service inconsistencies
Parking difficulties
Room issues
Noise concerns

Categories

Cleanliness
8.56
Positive mentions about cleanliness in multiple reviews.
Service
8.03
Mixed reviews about service quality, with some highlighting good service and others citing professionalism issues.
Location
8.57
Positive comments about location and proximity to transport options.
Room Quality
8.02
General satisfaction but with some complaints about room features and conditions.
Amenities
8.35
Good amenities mentioned, though parking was noted as a challenge.
Value for Money
8.01
Average value perceived based on provided services and complaints.
Food and Beverage
8.56
Positive mentions regarding breakfast and general dining experience.
Overall Experience
8.33
Overall sentiment aligns with an average positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:37

Property Description

Convenient Location
Located in San Sebastian de los Reyes, just 19km from Madrid, Globales Hotel de los Reyes offers easy access to the city center, IFEMA Congress Centre, and Barajas Airport.

Amenities and Services
Enjoy free Wi-Fi, a private car park, and a 24-hour reception that can assist with car rentals. Indulge in a buffet breakfast, dine at the modern restaurant, or relax at the café. Meeting and banquet facilities are also available for your convenience.

Nearby Attractions
Golf enthusiasts can visit the Moraleja and Campo Golf Clubs, while shopping lovers can explore the Diversa and Plaza Norte 2 Shopping Centres within minutes.

Experience comfort and convenience at Globales Hotel de los Reyes. Book now for a memorable stay!

Important information:

Please note that guests are considered children from age 2 to age 12. Guests over 12 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that in case of no-show, the customer will be charged the amount corresponding to the first night's stay.

Sercotel de los Reyes has a private car park. The hotel’s 24-hour reception .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 451 reviews
Cleanliness: 8.56
Service: 8.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.35
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.33
L
Lissette • couple • es
10
Volveré sin dudar
Pros:

Me gustó mucho la limpieza, el baño lo grande que era la comodidad de tener TV la nevera, también me gustó el personal fue muy amable.

Cons:

Hacia un poco de calor en la habitación no era porque estuviera puesta la calefacción..hacia calor..

2026-04-04 • via Nuitee
G
Gabriela • couple • bg
10
Pros:

The staff attitude, really grateful and helpful

Cons:

Small rooms

2026-04-04 • via Nuitee
D
Daniel Gonçalo • couple • pt
8
2026-04-04 • via Nuitee
E
Ethel • couple • es
8
2026-04-04 • via Nuitee
M
Maurizio • extended_group • it
7
Hotel valido per pernottare non lontani dal aeroporto (ma con auto!)
Pros:

Avendo la necessità di ripartire dall'aeroporto di Madrid al mattino presto ero alla ricerca di un hotel per pernottare in zona. La stanza del hotel non è grandissima ma per qualche notte va più che bene. Bagno ampio e spazi puliti.

Cons:

Lo Hotel si trova ad Alcobendas a nord di Madrid, in una zona di recente costruzione ma che somiglia molto ad un dormitorio di pendolari che lavorano nella vicina capitale. Nelle vicinanze si trovano comunque diversi locali ma c'è assoluto bisongo di un auto per muoversi.

2026-04-03 • via Nuitee
L
Lorenzetti • couple • es
8
Pros:

Buena relación precio - calidad. Muy limpio

Cons:

Quizá el plus por mascota y no incluye ninguna comodidad

2026-04-03 • via Nuitee
M
Marguerite • solo_traveller • gb
9
Pros:

Everything

2026-04-03 • via Nuitee
M
mlo • couple • es
6
Anticuado
Pros:

Nada en particular

Cons:

Hacia frío en la habitación

2026-04-02 • via Nuitee
F
Fatoumata • couple • fr
5
Pros:

RAS

Cons:

Le lit et la chambre étais petit mais le personnel nous a changé de chambre pour un lit jumeaux.

2026-04-02 • via Nuitee
A
Aitor • couple • es
9
Todo correcto
Pros:

Estaba todo correcto. Personal amable, habitación limpia.

Cons:

No tuve ninguna queja

2026-04-02 • via Nuitee
A
Angel • couple • de
7
2026-04-01 • via Nuitee
S
Serge Henri • couple • fr
7
Pros:

Restaurant à fuire.

Cons:

Le restaurant

2026-03-31 • via Nuitee
V
villa • solo_traveller • es
8
2026-03-30 • via Nuitee
Y
yassin • couple • es
9
Super recomendable
Pros:

buen trato de los recepcionistas, zona tranquila

2026-03-30 • via Nuitee
R
Rafael • couple • es
8
Muy bien como siempre
Pros:

Siempre que hemos ido muy bien

Cons:

Tuvimos un mal entendido con el desayuno. Ya nos hemos enterado como va, supongo que la proxima vez que vayamos no tendremos ese problema

2026-03-30 • via Nuitee
R
Rodriguez Machuca • couple • es
9
2026-03-30 • via Nuitee
V
Villate • couple • es
10
2026-03-29 • via Nuitee
A
ANA • couple • es
8
Pros:

La amplitud de la habitación

Cons:

Que nos cobraron 20€ por la mascota. Me pareció un precio excesivo. Nos regalaron kit que no sirve para nada, porque los que tenemos perro, ya tenemos bolsas para recoger las heces y recipiente para darle agua.

2026-03-29 • via Nuitee
L
Lourdes • extended_group • es
8
Pros:

El desayuno estaba muy rico y había variedad

2026-03-29 • via Nuitee
I
Ingrid • couple • es
8
2026-03-29 • via Nuitee