Sercotel de los Reyes

Hotels
•
Hoteles Globales
8.3 (451 reviews)
Plaza Ciudad Real, 2 , Alcobendas , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food and Beverage
Friendly staff
Comfortable rooms
Cons:
Service inconsistencies
Parking difficulties
Room issues
Noise concerns

Categories

Cleanliness
8.56
Positive mentions about cleanliness in multiple reviews.
Service
8.03
Mixed reviews about service quality, with some highlighting good service and others citing professionalism issues.
Location
8.57
Positive comments about location and proximity to transport options.
Room Quality
8.02
General satisfaction but with some complaints about room features and conditions.
Amenities
8.35
Good amenities mentioned, though parking was noted as a challenge.
Value for Money
8.01
Average value perceived based on provided services and complaints.
Food and Beverage
8.56
Positive mentions regarding breakfast and general dining experience.
Overall Experience
8.33
Overall sentiment aligns with an average positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:37

Property Description

Convenient Location
Located in San Sebastian de los Reyes, just 19km from Madrid, Globales Hotel de los Reyes offers easy access to the city center, IFEMA Congress Centre, and Barajas Airport.

Amenities and Services
Enjoy free Wi-Fi, a private car park, and a 24-hour reception that can assist with car rentals. Indulge in a buffet breakfast, dine at the modern restaurant, or relax at the café. Meeting and banquet facilities are also available for your convenience.

Nearby Attractions
Golf enthusiasts can visit the Moraleja and Campo Golf Clubs, while shopping lovers can explore the Diversa and Plaza Norte 2 Shopping Centres within minutes.

Experience comfort and convenience at Globales Hotel de los Reyes. Book now for a memorable stay!

Important information:

Please note that guests are considered children from age 2 to age 12. Guests over 12 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that in case of no-show, the customer will be charged the amount corresponding to the first night's stay.

Sercotel de los Reyes has a private car park. The hotel’s 24-hour reception .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 451 reviews
Cleanliness: 8.56
Service: 8.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.35
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.33
F
Francisco Javier • solo_traveller • es
10
Pros:

El personal muy simpático y atento. Muy limpias las instalaciones.

Cons:

Podía estar mejor de precio.

2026-05-16 • via Nuitee
D
Diego • extended_group • it
9
Molto buono
Pros:

Pulizia e spazi della camera

Cons:

—

2026-05-14 • via Nuitee
F
Francisco • solo_traveller • es
6
Cons:

El trato del personal en la hora del desayuno.

2026-05-14 • via Nuitee
M
Miguel • solo_traveller • es
9
2026-05-14 • via Nuitee
J
joaquin • couple • es
8
Un hotel recomendable y bien ubicado para mis necesidades de ese viaje.
Pros:

Instalaciones limpias y mobiliario muy actual.

2026-05-13 • via Nuitee
O
Oxana • couple • es
10
Pros:

My cómodo muy bueno personal

2026-05-13 • via Nuitee
L
Lisie • solo_traveller • es
9
2026-05-13 • via Nuitee
I
Inmaculada • solo_traveller • es
9
2026-05-12 • via Nuitee
A
Adrien • couple • fr
2
Je n’y retournerai plus. Désolée
Cons:

Le Personnel du Restaurant, qui rend la monnaie avec des erreurs et qui ne s’excuse pas avec un Restaurant à déconseillé le soir idem pour le bar, une note qui ne correspond pas à la monnaie rendue …
prises électriques dégradées dans la chambre d’une propreté moyenne

2026-05-10 • via Nuitee
G
GONZALEZ ALVAREZ • solo_traveller • es
9
Pros:

Limpeza, amabilidad y tranquilidad

Cons:

Mal aislamiento acústico, ruido de la calle y del pasillo, la calefacción solo funciona en frío

2026-05-10 • via Nuitee
F
Francisca • couple • es
8
2026-05-10 • via Nuitee
G
Gabriel • solo_traveller • es
9
2026-05-09 • via Nuitee
D
DAVID • family_with_children • es
7
Pros:

relación calidad precio

Cons:

Me disgusto que nos pidieron los DNI y los escanearon o fotocopiaron. Entiendo que esa practica actualmente es ilegal e incumple la ley de protección de datos.

2026-05-09 • via Nuitee
F
Francisco Javier • solo_traveller • es
4
Pros:

El parquing, y el personal

Cons:

Que no tiene aire acondicionado no lo quisieron encender, mucho calor, en la habitación.

2026-05-09 • via Nuitee
A
ANA • couple • es
8
2026-05-08 • via Nuitee
A
Angeles • solo_traveller • es
8
Pros:

Todo en conjunto

2026-05-08 • via Nuitee
N
Nora • solo_traveller • es
9
2026-05-08 • via Nuitee
S
Sandra • couple • es
9
Pros:

Hotel limpio, buenas instalaciones, cerca del campo de Hockey, que es lo que necesitaba.

Cons:

Nada

2026-05-07 • via Nuitee
I
Isabelo • solo_traveller • us
10
Good deal
Pros:

Very clean

Cons:

None

2026-05-07 • via Nuitee
E
Esther • couple • es
8
Buen hotel
Pros:

Comodidad. Ubicación buena para lo que necesitabamos. Buen servicio.

Cons:

Hotel elevado de precio para lo que es.

2026-05-07 • via Nuitee