Sercotel de los Reyes

Hotels
8.3 (774 reviews)
Plaza Ciudad Real, 2 , San Sebastián de los Reyes , ES
+34 900 938 038

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food and Beverage
Friendly staff
Comfortable rooms
Cons:
Service inconsistencies
Parking difficulties
Room issues
Noise concerns

Categories

Cleanliness
8.56
Positive mentions about cleanliness in multiple reviews.
Service
8.03
Mixed reviews about service quality, with some highlighting good service and others citing professionalism issues.
Location
8.57
Positive comments about location and proximity to transport options.
Room Quality
8.02
General satisfaction but with some complaints about room features and conditions.
Amenities
8.35
Good amenities mentioned, though parking was noted as a challenge.
Value for Money
8.01
Average value perceived based on provided services and complaints.
Food and Beverage
8.56
Positive mentions regarding breakfast and general dining experience.
Overall Experience
8.33
Overall sentiment aligns with an average positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:37

Property Description

Convenient Location
Located in San Sebastian de los Reyes, just 19km from Madrid, Globales Hotel de los Reyes offers easy access to the city center, IFEMA Congress Centre, and Barajas Airport.

Amenities and Services
Enjoy free Wi-Fi, a private car park, and a 24-hour reception that can assist with car rentals. Indulge in a buffet breakfast, dine at the modern restaurant, or relax at the café. Meeting and banquet facilities are also available for your convenience.

Nearby Attractions
Golf enthusiasts can visit the Moraleja and Campo Golf Clubs, while shopping lovers can explore the Diversa and Plaza Norte 2 Shopping Centres within minutes.

Experience comfort and convenience at Globales Hotel de los Reyes. Book now for a memorable stay!

Important information:

Please note that guests are considered children from age 2 to age 12. Guests over 12 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that in case of no-show, the customer will be charged the amount corresponding to the first night's stay.

Sercotel de los Reyes has a private car park. The hotel’s 24-hour reception .

Maximum of 1 pet allowed per room

Maximum pet weight: 10 kg

Pet fee: €20 per pet, per nightPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 774 reviews
Cleanliness: 8.56
Service: 8.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.35
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.33
A
Alex • solo_traveller • es
8
2026-10-17 • via Nuitee
G
GLADYS • solo_traveller • ar
8
Cons:

La habitación muy pequeña y el desayuno podría haber sido más variado .

2026-10-17 • via Nuitee
M
Marcelo • couple • uy
10
Excelente muy buena atención
Pros:

Todo

Cons:

Un poco lejos del centro pero lo peor era la obra en el metro que complicó el traslado lo que no es culpa del hotel

2026-10-17 • via Nuitee
C
Carlos • family_with_children • es
9
2026-10-15 • via Nuitee
M
Martinez Garcia • solo_traveller • es
8
2026-10-14 • via Nuitee
I
Isabel Braña • extended_group • es
8
Pros:

Desayuno riquísimo

Cons:

La habitación un poco pequeña para 3

2026-10-14 • via Nuitee
J
JORGE • solo_traveller • es
9
2026-10-13 • via Nuitee
J
Juan Carlos • couple • es
9
2026-10-13 • via Nuitee
A
Amparo • couple • es
9
Pros:

Las habitaciones son amplias, muy limpio y el desayuno muy bueno

Cons:

Q estaba un poquito lejos del metro

2026-10-13 • via Nuitee
M
maria del carmen • couple • es
8
Pros:

Buenas instalaciones muy limpio

Cons:

Algún camarero algo borde

2026-10-13 • via Nuitee
S
Sandra • couple • it
2
Not the best time
Pros:

The beds were comfortable and the room was clean.

Cons:

The staff weren't always available. The air-conditioning didn't work. The room was so hot. I didn't say anything at the time because I wasn't there the 1st night and by the time I arrived on the 2nd night it was late enough that it didn't matter. We had to leave in the 2nd day to keep from being so hot. My husband didn't want to complain so I'm doing it now. It has been fine before.

2026-10-12 • via Nuitee
A
Ana • couple • es
7
Bien ubicado y a buen precio
Pros:

Ubicación, personal y precio

Cons:

Mucho calor, el aire acondicionado no echaba frio y las almohadas muy blandas

2026-10-12 • via Nuitee
Z
Zairu • solo_traveller • es
10
Pros:

Es un buen hotel

Cons:

Que el bufete del desayuno no varía el fin de semana, y hacia un poco de calor en la habitación

2026-10-12 • via Nuitee
A
AMPARO • solo_traveller • es
10
2026-10-11 • via Nuitee
A
Aida • solo_traveller • us
4
2026-10-11 • via Nuitee
J
Jose • extended_group • es
8
2026-10-10 • via Nuitee
M
Maria Soledad • solo_traveller • es
9
2026-10-09 • via Nuitee
J
Javier • solo_traveller • es
8
2026-10-09 • via Nuitee
I
Irene • solo_traveller • es
10
2026-10-09 • via Nuitee
P
Pepa • solo_traveller • es
8
2026-10-09 • via Nuitee