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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Packed lunches
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
Categories
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Property Description
Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.
Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.
Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.
Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.
Photos shown are of one room type and the exact room types may vary.
Please note that this property cannot accommodate stag, hen and similar parties.
Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.
Please be aware that cash payments are not accepted.
Cards may be pre-authorized at any time before arrival.
There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in
When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6.70 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for £25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Nothing
Lift not working, tv remote is stuck to the table so guests can’t change channel only the one next to the side table
The locations
Old in need of some work done😎
Great location - sea view, close to cliffs pavilion. Large clean room.
Lift - small and claustrophobic. Out of service on return- difficult climb to top floors with elderly relatives. Paper thin walls- noisy neighbours. Basic breakfast.
Good location for Westcliff station and main attractions in Southend.
Nice breakfast
Value for money
Would suit couples or families with older children/teens.
Bedroom was good enough, could do with a bit better clean and a spruce up.
Hotel bar a let down.
Location. Assistance with parking.
Plug in bath did not work. Mugs were dirty. Only 1 packet of biscuits. Decor very dated. Hardly boutique. Was told no free upgrade as sold out but only saw 3 other guests. Window was blown so could not appreciate sea view.
The location was good
The hotel was obvious that needed a renovation. The facilities were not so clean.
Overall the whole hotel needs updating, there was a strong smell of damp when you walked in, the ceiling in our room was flaking and patchy and badly needed re-decorating.
There was never anyone on the bar so you have to go to reception to ask if there is anyone serving or if it's even open. It states on the bar menu that snacks etc are served from 5pm to close went to order a pizza at 20:05 only to be told that it closed at 20:00!! Not what it says on the paperwork!!
The breakfast is like stepping back 50 years only single tea-bags and coffee granules no choice of latte's or any other coffee.
Won't be staying there again.
Good location. Rooms a little tired (especially the bathrooms). But clean and comfortable bed
Parking was horrendous even though they give you a code to park in the immediate area
Rooms were spacious and had everything we needed, good location.
Clean and comfortable
On arrival we were greeted by etha what a really friendly professional lady she made our stay so welcome and secured our stay for sun .the staff were all really lovely food was amazing the room was big clean and sea view it just what we needed at this difficult time as my partners dad doesn't have long to live so we found this hotel 15 min away and im so glad we did as everytime we cone to southend we will be staying here thank you so much to everyone and thank you etha I was very stressed when I arrived and she made me so welcome thank you
N/A
Great location
Excellent location, excellent staff, excellent food.
No car park and small lift.
It was an old Victorian building with lots of character
Although our room was very nice, there were some cleaning issues that I noticed in the bathroom and there was a cracked tile on the floor
got to breakfast near the end of service but was very good with plenty of options
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