Share this hotel
Facilities
Property facilities
-
Fitness facilities (surcharge)
-
Non-smoking rooms
-
Terrace
-
Family rooms
-
Lift / Elevator
-
Luggage storage
-
Fax/photocopying
-
Packed lunches
-
Non-smoking throughout
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Key access
-
Food delivered to guest room
-
Process in place to check health of guests
-
Screens / Barriers between staff and guests for safety
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Key card access
-
Happy hour
-
Television in common areas
-
Front desk (limited hours)
-
Free wired internet
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Private picnics
-
Wine release events
-
Reception hall
-
Japanese garden
-
Covered parking
-
Beach club nearby (surcharge)
-
Beach toys
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.
Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.
Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.
Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.
Photos shown are of one room type and the exact room types may vary.
Please note that this property cannot accommodate stag, hen and similar parties.
Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.
Please be aware that cash payments are not accepted.
Cards may be pre-authorized at any time before arrival.
There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in
When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
-
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
-
Internet
WiFi is available in all areas and is free of charge.
-
Pets
Pets are not allowed.
-
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6.70 per day.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for £25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
A nice Hotel which we have stayed at quite a few times before. Room was nice, and we enjoyed using the bar.Near Cliffs Pavillion.
All good
It was very clean, could see that they had new carpets and bathrooms. I went with my mum and family suit had two separate rooms which i didn’t expect and it was great
Beautiful view and friendly hosts. The housekeeping was tidying my room every day and the location near to the center. They upgraded my room for free and thank you for that. Value for money.
The building is old fashion and needs a renovation
Great view over the Thames Estuary from the room. Comfortable room. Excellent breakfast.
Unfortunately we found 3 shards of glass in the bed which cut my wifes finger. Staff did all they could to rectify the situation by changing the bedding but this really spoilt what would have otherwise been a nice stay. Also, there were no cups or glasses in the room on arrival. Poor housekeeping.
Staff were great. We had some really noisy neighbours during the early hours of the morning, we made a call to reception and it was dealt with immediately.
Thin walls and slightly dated decor, but for the price it is more than fair!
Checking experience was awful. The lady told me she didn’t have place for me and my daughter as they only had double beds and there was no mention of a child in her system. I told her not to tell me off for this because my booking clearly states 1 adult and 1 6 year old child. She continued her rudeness, accusing me of making a mistake.
The receptionist, the tiny room with one very small double beds and the breakfast. I was asked how my stay was in the morning by a different person at reception. He said he would inform the manager but the manager couldn’t even be bothered to make contact with me. We shan’t go back to Fawlty Towers.
Went with family to an event at this hotel. An experience I never want to have again.
The event room was very very cold we sat with jackets on. The food was awful, I’ve never seen Chicken Supreme like it, cabbage, chicken and crushed potatoes no sauce at all. The staff are unhelpful and rude. To save disappointment give this hotel a miss.
Lovely hotel, lovely location and lovely staff!
So pleasant, helpful, and extremely friendly 🤗
The only thing put us off was the on/off hot water for the jacuzzi bath (you need to let run for 10mins before using) even that only shower not bath😕 other than that all good 👍
Fabulous location and good value for money
The view from the entrance.
I was very disappointed with both the stay and how my concerns were handled afterward.
Issues were raised during the stay but I was later told they were “not documented,” which I am now expected to accept. Guests should not be penalised because staff failed to record concerns raised at the time.
The most serious issue involved dining with my child, who has a gluten allergy. Staff showed a lack of understanding and repeatedly pushed the standard menu despite this being raised. No meaningful alternatives or support were offered. When I asked about ordering food to the property, the response was dismissive and unhelpful, and I was told it would need to be eaten in the room. The hotel later claimed support was provided; this is factually incorrect.
The room itself did not meet expectations. There was constant loud banging until around 4am, with walls and floors vibrating, making sleep impossible. The beds were extremely hard, and the room was in poor condition, with holes in the walls and ripped wallpaper.
The post-stay response contained inaccuracies and dismissed my experience, offering a £15 “goodwill” refund which I do not accept. Overall, this stay caused significant stress and I would not return or recommend this property, particularly to families or those with dietary requirements.
Clean and comfortable
All good
Location
Not enough staff
The breakfast was amazing and well managed
The staff were incredibly helpful and friendly, while still staying professional in a busy environment.
The hotel is looking a little run down and tired, the pillows were not particularly comfortable.
the staff are expected to cover the reception and other area including the bar which leads to people becoming frustrated due to waiting times
Just spent a couple of days catching up with friends and family. The hotel was great, lovely sea views and close to town 🙂 All the staff were lovely, but I want to give an extra shout out to two particular outstanding staff.. Inna was such a lovely front desk and made us very welcome, and Jack is a standout barman 🙂 share the love people cos I'll be back 🙂
A great Hotel, which we have stayed at many times. Ideally located near Westcliff Pavilion. It has a nice bar. Very helpful in allocating us our chosen favourite room
Nothing
Your guide to the flawless travel experience
Popular Countries
Company
Get our app
