Muthu Westcliff Hotel (Near London Southend Airport)

Hotels
•
Muthu Hotels
7.2 (3412 reviews)
18-20 Westcliff Parade , Southend-on-Sea , gb

listing image 1
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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Decent breakfast options
Cons:
Cleanliness issues
Old facilities
No hot water

Categories

Cleanliness
6.03
Issues with cleanliness were reported, including sticky carpets and an overall dated feel.
Service
8
Staff were generally reported as helpful and polite, providing good service.
Location
8.54
The location received positive remarks as it was central and close to the sea.
Room Quality
6.49
Room quality was described as basic with some discomforts noted such as no hot water.
Amenities
7.02
Amenities received mixed reviews, with good breakfast options mentioned but some shortcomings in heating.
Value for Money
6.98
Value for money was generally seen as fair, but potential patrons should be aware of the hotel's age.
Food and Beverage
7.03
Breakfast was noted as good, but some items were reported as not warm enough.
Overall Experience
7.5
Overall experience was varied, with both positive and negative aspects affecting guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:26

Property Description

Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.

Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.

Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.

Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.

Important information:

Photos shown are of one room type and the exact room types may vary.

Please note that this property cannot accommodate stag, hen and similar parties.

Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.

Please be aware that cash payments are not accepted.

Cards may be pre-authorized at any time before arrival.

There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in

When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6.70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 3412 reviews
Cleanliness: 6.03
Service: 8
Location: 8.54
Room Quality: 6.49
Amenities: 7.02
Value for Money: 6.98
Food and Beverage: 7.03
Overall Experience: 7.5
L
Lewis • couple • gb
8
2026-03-07 • via Nuitee
S
Stephen • couple • gb
10
2026-03-07 • via Nuitee
K
Kayleigh • couple • gb
6
2026-03-07 • via Nuitee
S
Susan • couple • gb
7
Great location - basic but clean & tidy.
Pros:

Good location - parking very easy.
Plenty of communication from hotel along the booking process.

Cons:

Rooms are clean but basic and rather dated - could do with an update. More could be made of this beautiful hotel with investment.
We had a sea view which was nice - tho our window handle was broken.

2026-03-07 • via Nuitee
R
Richard • couple • cz
10
2026-03-06 • via Nuitee
M
Mike • couple • gb
8
Short distance to theatre. Good breakfast, a good time, staff were very attentive
Pros:

Breakfast was very good, location was excellent for the theatre, room was good.

Cons:

Bed could have been more comfortable, bath was leaking into bathroom when showering.

2026-03-05 • via Nuitee
J
james • couple • gb
6
Great location but rooms not the best
Pros:

Location. Room on the second night much better

Cons:

First night superior room definitely wasn't a good standard. Bed had a big dip in it. Had to be moved to a basic room no superior room available. Asked for a bath which we got but the plug didn't fit. Horrible room 😡

2026-03-05 • via Nuitee
C
Carla • couple • gb
6
High costs due to excessive staff noise.
Cons:

The constant noise from the staff members running up and down, screaming, laughing and jumping around was very disruptive as we were trying to sleep. It was quite disappointing, especially considering the room we were assigned.

2026-03-05 • via Nuitee
F
Frank • couple • gb
6
Is the bed the most important thing in a hotel??
Pros:

The location is awesome. You are right near the seafront, right near the town and near the pavilion for taking in a show.

Cons:

The bed we had was a large kingsize or queensize. It was a lovely size bed. UNFORTUNATELY, this bed had the biggest dip around just over the halfway mark. This made sleeping in the bed horrendous. This should not have been available to use!!! More importantly, it should have been detected by staff beforehand!

2026-03-03 • via Nuitee
S
Sharon • couple • gb
8
Pros:

The room was clean and well equipped

Cons:

Dirty windows

2026-03-02 • via Nuitee
A
Adiaconitei • couple • gb
10
Pros:

The cleanliness, amazing staff, the room with sea view, the bar.

Cons:

I didn't stay for longer :(

2026-03-02 • via Nuitee
B
Brenda • family_with_children • gb
10
My kids enjoy their stay will definitely be back
Pros:

It was very spacious and clean

2026-03-02 • via Nuitee
M
Michelle • couple • gb
9
Staff very friendly enjoyed our stay
Pros:

One night stay
Good location

Cons:

Cleanliness
Lift dirty
Room ok but areas required cleaning

2026-03-02 • via Nuitee
L
Lesley • couple • gb
4
Disappointing
Pros:

Comfy bed bathroom

Cons:

Communal areas looked shabby. No information about the hotel in the room. Only 2 coat hangers, couldn't hang trousers, no other storage, ie drawers. Unable to get food after 8.30 even though we had been told we could get food in the bar..
Breakfast cups did not have saucers, breakfast OK but nothing special.

2026-03-01 • via Nuitee
P
Peacock • couple • gb
9
2026-03-01 • via Nuitee
L
Lesley • couple • gb
3
Wouldn’t stay there again
Pros:

From the outside it’s a lovely old building and it’s a good location, just a 10 minute walk from pubs/restaurants and high street

Cons:

The rooms and hallways are very dated, it’s like sleeping in your nan’s bedroom. The mattress was lumpy and really really uncomfortable. The bath tap was nearly falling off. The white shower curtain was brown at the bottom. The shower had barely any power and the towels had seen better days

2026-02-28 • via Nuitee
P
phil • couple • gb
8
Just the job for what was needed
Pros:

Location was perfect.

Cons:

It was clean and the staff were friendly

2026-02-28 • via Nuitee
S
stuart • couple • gb
10
2026-02-28 • via Nuitee
R
Rich • solo_traveller • gb
6
Pros:

Location

Cons:

Apart from reception staff and the philipino lady in the restaurant, the rest of the staff should be on suicide watch because they are so miserable.
Sort the bar area out. You lose so much money.

2026-02-27 • via Nuitee
S
Stephen • solo_traveller • gb
6
2026-02-27 • via Nuitee