La Zebra Tulum, a Small Luxury Hotel

Hotels
9.2 (287 reviews)
Carretera Tulum a Boca Paila Km 8.2, Ejido Pino Suarez, , Tulum , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Inconsistent room quality
Mosquito presence

Categories

Cleanliness
8.53
Most rooms were described as clean, but some concerns about room quality affect the perceived cleanliness.
Service
10
Staff were described as professional and attentive, with one review highlighting excellent service.
Location
9.5
The hotel location is praised as being great, with good proximity to restaurants.
Room Quality
8.54
Inconsistent room quality identified, with some rooms not matching expectations.
Amenities
9.49
Amenities were generally appreciated, though some wished for more heating options for jacuzzis.
Value for Money
8.52
Concerns about room price not matching some expectations regarding views.
Food and Beverage
9.48
The food quality received high praise, particularly the dining options.
Overall Experience
9.53
Overall experience is described positively, with a strong inclination to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:16

Property Description

Luxurious Beach Chic Experience
Experience the best of Tulum at La Zebra, a vibrant boutique hotel offering a luxurious haven right on the beach.

Phenomenal Dining and Customized Drinks
Indulge in a phenomenal dining experience with customized drinks that will tantalize your taste buds and elevate your vacation experience.

Amazing Music and Popping Atmosphere
Immerse yourself in amazing music and a popping atmosphere, making La Zebra the ultimate destination for a family vacation, romantic getaway, or a fun escape with friends.

Book now to be a part of the lively Tulum scene at La Zebra!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for US$73 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 287 reviews
Cleanliness: 8.53
Service: 10
Location: 9.5
Room Quality: 8.54
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
E
ELke • extended_group • be
7
Zijn zeker niets tekort gekomen
Pros:

- proper, alles in order
- lekker eten
- fijne kamer met hot tub
- goede locatie tussen de restaurants
- zeer lekkere cocktails
- strandhanddoeken
- thee die klaar stond avond
- whats app service

Cons:

- de vele regels die ze op voorhand vermelden
- no smoking
- het hotel is meer voor instagram fotos
En wannabes
- beetje hautain
- soms toch wat te harde muziek
- het is een luxueus hotel maar wij hadden bij onze eerste keuze moeten blijven en een meer rustiger hotel moeten nemen
-Jacuzi was on de avond kokend

2026-03-18 • via Nuitee
M
Melissa • family_with_children • ca
10
2026-03-17 • via Nuitee
C
Caroline • couple • fr
9
Excellent séjour reposant !
Pros:

L’emplacement magnifique, la plage, la qualité des plats, le calme, la chambre toujours très propre et une petite attention chaque soir (tisane et petits gâteaux succulents) !

Cons:

Petit bémol pour la piscine qui était trouble !

2026-03-12 • via Nuitee
I
Ilan • couple • fr
7
2026-03-05 • via Nuitee
J
Jorge Fernando • couple • mx
10
2026-03-01 • via Nuitee
P
Plantegenest • couple • fr
6
2026-02-28 • via Nuitee
V
Veronique • couple • fr
10
2026-02-27 • via Nuitee
R
rodin • couple • us
9
2026-02-27 • via Nuitee
R
Roger • family_with_children • nl
7
2026-02-22 • via Nuitee
M
Marcela • extended_group • cl
10
2026-02-12 • via Nuitee
C
Christina • couple • us
8
Pros:

It was clean and well kept. Close to restaurants but on quieter side of the beach. Rooms were large.

Cons:

Rooms were expensive. Some workers provided excellent service, friendly, and helpful, while others did not.

2026-02-12 • via Nuitee
A
Aleksejs • family_with_children • lv
4
2026-02-11 • via Nuitee
N
Nicoletta • family_with_children • us
9
Just great.
Pros:

Great room, wonderful beach stretch, 2 exquisite restaurants and superfriendly and professional staff. Perfect and attentive service.

Cons:

Some garden rooms with plunge pool are adjacent and if people party at night in these private pools it gets noisy.

2026-02-10 • via Nuitee
L
Lukas • family_with_children • at
10
Pros:

Tolle Lage und Sonnnenaufgänge!

2026-02-08 • via Nuitee
S
Susan • extended_group • ie
9
2026-01-26 • via Nuitee
K
Katarzyna • couple • pl
3
Pros:

W cenie śniadania są dwa jajka i czarna kawa, bez sensu wykupować śniadanie, za wszystko jest extra charge, doliczają napiwki 20%, trzeba uważać bo dopisują rzeczy do rachunków

Cons:

Obsługa,
Oszukiwanie w rachunkach

2026-01-22 • via Nuitee
T
Ton • extended_group • nl
10
2026-01-21 • via Nuitee
A
Alice • extended_group • it
9
2026-01-19 • via Nuitee
P
Paul • couple • nl
8
Good stay!
Pros:

Location & Isabella from reception made the difference.

Cons:

Price / quality ; prices are too high. Of course this is the season; but be aware that guests than also have high expectations. Almost € 900 for 1 night quite a price. I think; although there is a season; also hotelrooms should have a maximum price in a certain league.

2026-01-04 • via Nuitee
M
Michael • family_with_children • im
10
2026-01-02 • via Nuitee