Casa Santiago Hotel Boutique

Hotels
9 (213 reviews)
Independencia 28, centro, Queretaro, Qro , Querétaro , mx

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Tour desk
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Cons:
Noise in rooms
Issues with room comfort

Categories

Cleanliness
8.64
The hotel is generally clean, but some reviews mention dusty floors.
Service
9.61
Staff is described as very helpful and attentive.
Location
9.65
The location is highlighted as perfect and convenient.
Room Quality
8.1
Some reviews mention uncomfortable rooms and noise issues.
Amenities
9.13
Amenities such as the restaurant and rooftop terrace were praised.
Value for Money
8.59
Mixed feelings about the room rates in relation to service and amenities.
Food and Beverage
8.64
Food is generally good, but there were some complaints about specific dishes.
Overall Experience
9.61
Overall customer experience is positive with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 16:26

Property Description

Luxurious Accommodation

Experience the epitome of luxury at Casa Santiago Hotel Boutique in Querétaro. Indulge in our air-conditioned 5-star rooms with free WiFi and private bathrooms. Each room features a flat-screen TV and a safety deposit box for your convenience. Wake up to a delicious breakfast with a variety of options to choose from.

Exquisite Dining

Savor the flavors of Mexico at our on-site restaurant offering authentic Mexican cuisine. Whether you prefer à la carte, continental, or American dishes, we have something to satisfy every palate. Special dietary requests for vegetarian and vegan guests are gladly accommodated.

Convenient Amenities

From a 24-hour front desk to tour organization services, we ensure your stay is seamless and enjoyable. Explore nearby attractions such as the Queretaro Congress Centre and San Francisco Temple with ease. Book your stay at Casa Santiago Hotel Boutique for an unforgettable experience.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 213 reviews
Cleanliness: 8.64
Service: 9.61
Location: 9.65
Room Quality: 8.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 9.61
E
Estrellita • solo_traveller • mx
10
2026-03-20 • via Nuitee
G
Geraldine • couple • mx
10
SUPER RECOMENDABLE, VOLVEREMOS
Pros:

LA UBICACIÓN, LA LIMPIEZA Y COMODIDAD DE LAS HABITACIONES, LA ATENCIÓN DEL PERSONAL

Cons:

NOS TOCÓ QUE ESTABAN PINTANDO EL LUGAR Y NO PUDIMOS DESAYUNAR AHI, EL WIFI NO ES MUY BUENO

2026-03-18 • via Nuitee
S
Santiago • solo_traveller • mx
9
Real nice, everything is close, if you like to walk, it’s the spot
Pros:

The rooms are clean, the food is ok,
Staff is gentle but I would felt better if they had a better security filter, everything was ok, but it shares a bar open to the public

Cons:

Clean, good quality, and confy

2026-03-08 • via Nuitee
M
Michel • couple • ca
7
Bel hôtel mais chambre trop petite
Cons:

La chambre était beaucoup trop petite

2026-02-26 • via Nuitee
C
Carla Vargas • couple • mx
9
Lindo lugar
Pros:

El diseño del cuarto

Cons:

No había jabón para manos

2026-02-22 • via Nuitee
P
Phil • couple • us
8
2026-02-12 • via Nuitee
C
Cecilia • family_with_children • mx
10
Descanse y conoci muchos lugares.
Pros:

La habitacion muy confortable y tambien la ubicacion.

2026-02-08 • via Nuitee
T
Tasha • couple • tt
10
Perfect stay in the heart of Queretaro
Pros:

Excellent hotel, rooms well equipped with everything down to the shoe Polish and sewing kit! Definitwly my new favourite hotel to stay in whenever I visit Queretaro. Lovely rooftop restaurant!

Cons:

Nothing!

2026-01-26 • via Nuitee
C
Constant • family_with_children • fr
9
Un bel hôtel dans un emplacement au top
Pros:

Séjour très agréable ! Confort de la chambre
L’emplacement, le personnel qui nous a trouvé un lit parapluie pour bébé.
L’hôtel est très beau!

Cons:

Chambre au sous sol donc pas de fenêtre …

2026-01-24 • via Nuitee
M
milaneia • couple • mx
10
Pros:

La ubicación excelente, el trato del personal muy humano y agradable.

Cons:

no tengo queja.

2026-01-23 • via Nuitee
F
Fernanda Resendiz • family_with_children • mx
10
Comodidad extraordinaria
Pros:

todo, estaba super bien el cuarto, las camas comodisimas y el personal super amable

Cons:

El unico pero que le pongo es que no tiene estacionamiento o algun lugar donde puedas parquear en lo que bajas maletas etc

2026-01-22 • via Nuitee
C
Carmine • couple • it
10
2026-01-21 • via Nuitee
W
Walter • couple • ca
7
If it would not be for the noise, the hotel would be a 9 out of 10
Pros:

The hotel is absolutely beautiful and the location is the best.

Cons:

The noise at night was disturbing and it made it difficult to have a restful sleep.

2026-01-20 • via Nuitee
J
Jose J • family_with_children • us
10
2026-01-20 • via Nuitee
J
Jessu • family_with_children • mx
10
Excelente
Pros:

Lanfavilidad de reservaciom
La atención

2026-01-20 • via Nuitee
E
ED AUGUSTO • couple • mx
10
Ruido extraño
Pros:

Lugar muy acogedor

Cons:

Estuve en habitación 301 a un lado del elevador y cada ves que el elevador se usaba se escuchaban los cables supongo o algún ruido que era como un golpe entre algo y la pared.

2026-01-19 • via Nuitee
J
Jose Jesus • couple • mx
5
Regular
Pros:

El hotel es bonito y muy bien ubicado, moderno,

Cons:

No ayudan en nada, no tiene parqueadero, y tiene que llevar el auto y al salir ni ayudan con las maletas, no ofrecen servicio de qué ver o visitar si vas por primera vez. Por el precio, las habitaciones son bien pequeñas. Cobran por mascota pero no dan servicio y no dejan nada para la mascota. Está en un pueblo de México pero parece que estarías en Europa por la música que ponen. Booking.com me cobró el desayuno pero el mismo no fue reflejado, o sea, salí sin tomar desayuno. No me dieron mi factura y cuando pregunté me dicen tengo que enviar un correo para algo tan sencillo. En el restaurante mi esposa pidio su sopa y pidio nada animal enla misma, esta lego con cerdo, la sopa de crema que pedi estubo fria, por el precio que pagas creo esperas mejor calidad.

2026-01-19 • via Nuitee
J
Jon Imanol • family_with_children • mx
9
2026-01-19 • via Nuitee
C
celine • couple • mx
9
Beautiful place and great location.
Pros:

Very cool design, all the woodwork is beautiful. The location is very convenient as well.

Cons:

I didn’t love that the duvet had a couple of stains and if you moved a lot of feathers flew.

2026-01-13 • via Nuitee
E
EMMA BERENICE • solo_traveller • mx
8
Todo muy bien, solo el ruido que por la noche no deja descansar al 100
Pros:

las camas muy cómodas.Ofrecen café en la habitación. Personal amable

Cons:

Las noches que me hospedé hay un ruido constante que se escucha por el techo a todas horas. Como si el aire movieraa un cancel. Pregunté a la recepción pero decían que era el edificio de atras. Me proprocionaron tapones para los oídos para poder dormir.

2026-01-09 • via Nuitee