Mezzanine by La Zebra, an SLH Hotel

Hotels
9.6 (240 reviews)
Carretera Tulum-Boac Paila km 1.5 , Tulum , mx

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Outstanding service
Beautiful location
Great food and amenities

Categories

Cleanliness
9.31
The beaches were clean and the hotel was well-kept.
Service
9.88
Outstanding service with friendly and helpful staff.
Location
9.72
Beautifully located on a cliff and in a national park, which adds charm and seclusion.
Room Quality
9.67
The room was perfect and all the details were well thought out.
Amenities
9.5
Great amenities including nightly tea and chocolate, also nearby attractions.
Value for Money
9.46
Overall value was great considering the services and location.
Food and Beverage
9.61
Amazing food selection and well-crafted cocktails.
Overall Experience
9.68
An unforgettable experience with memories to cherish.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:17

Property Description

Luxurious Beachfront Property

Breathtaking Views and Authentic Thai Cuisine
Indulge in happiness and stunning views at our beachfront property. Enjoy delicious Thai cuisine prepared by our award-winning chef while taking in the beauty of the Caribbean Sea.

Best Beach on the Yucatan Peninsula
Lose yourself in the tranquility of the warm sand and fresh water at one of the most beautiful beaches on the Yucatan Peninsula. Experience the perfect Mexican vacation you've been dreaming of at Mezzanine.

Stunning and Luxurious Accommodations
Relish in great service and luxurious accommodations at our hotel. Book now to experience the ultimate relaxation and luxury at our Mexican paradise.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 240 reviews
Cleanliness: 9.31
Service: 9.88
Location: 9.72
Room Quality: 9.67
Amenities: 9.5
Value for Money: 9.46
Food and Beverage: 9.61
Overall Experience: 9.68
M
Mattia couple it
10
Pros:

Posto bellissimo, molto rilassante! Consigliato

2026-02-13 via Nuitee
I
Inspire59964550737 Couples
10
My Birthday Vacation
Pros:

Hotel and staff were amazing! Very clean, beautiful place. Staff was very friendly and helpful! All of the food and drinks were amazing and the beach is wonderful! Also wonderful spots in the hotel to lay out on beds in or out of the sun if preferred over the beach!

2026-02-11 via Tripadvisor
4
467aarond Family New York City, New York
10
Mesmerized by thr Mezzanine.
Pros:

Our stay was awesome. We were fortunate to be upgraded to the penthouse room with a plunge pool. The view, the service, the food-all 10/10!

Something to consider: The hotel is in the Parque Jaguar. This means the hotel feels super safe with access checkpoints, but it is limiting in what you can bring to your room, as well as the fee the access the parque daily.

2026-02-01 via Tripadvisor
G
Grace couple us
7
Pros:

I liked the look of the hotels. My room was thoroughly cleaned everyday. I liked that they left a basket with brewed tea by my door every night and brewed coffee every morning. The hotel is also conveniently on the beach so it was great to have access to that.

Cons:

The hotel is in the Jaguar park so you are forced to eat there or at other places in the park. I
Left the park to go to a restaurant and paid 30 dollars to go ten minutes and 50 dollars coming from the restaurant. There is no Uber so the taxi drivers are going to totally rip you off. So I was kind of stuck in the jaguar park didn’t like that’s I feel they should team up with the other hotels and work on a shuttle for the people who want to go out and eat and come back for a small fee.

2026-01-27 via Nuitee
L
Liliazmm Couples Savannah, Georgia
10
Where Disconnecting Feels Like Luxury
Pros:

Come to Mezzanine to disconnect. It is a little piece of heaven within walking distance of the Tulum archaeological site. The oceanfront rooms are a dream. The food is exquisite, the drinks are elevated, and everything is a visual delight. There are no TVs – trust me, it’s a good thing.

2026-01-22 via Tripadvisor
L
Lourdes extended_group it
10
2026-01-22 via Nuitee
H
holliem783 Couples Belfast, Northern Ireland
10
Beautiful location, great service and delicious food!
Pros:

We were actually staying at a nearby hotel, but ended up eating at Mezzanine for breakfast, lunch, and dinner because the service and food were so good! Lovely, friendly staff, and delicious Thai food (with beach menu for lunch, and great breakfast menu!). They also let us take the food away with us to our hotel on a couple of occasions. We could not recommend this restaurant enough. Such a beautiful spot, with views overlooking the beach. Excellent cocktails as well!

2026-01-09 via Tripadvisor
N
N3070KAkarim Couples
10
Blissful oasis
Pros:

Beautiful settings, amazing food, very serene. The room was spacious and beyond comfortable, clean and welcoming. Also not crowded at all. It’s great that we were recommended to visit their sister property a few minutes away and it was easy to rent bikes nearby.

2026-01-08 via Tripadvisor
R
reek007 Couples Atlanta, Georgia
10
✨Glimpse of Paradise 🌴🏖️
Pros:

The Mezzanine in Tulum is truly a glimpse of paradise. 🌴 From the moment we arrived, the intimate atmosphere set the tone for a relaxing and memorable stay. The beachfront access is unbeatable—just steps away from soft sand 🏖️and stunning ocean views, perfect for sunrise walks or quiet evenings by the water. The food 🌮is absolutely delicious, with every meal feeling thoughtfully prepared and full of flavor. The staff was absolutely incredible! David and Orquidia ✨were amazing! The Mezzanine was a totally unforgettable experience!

2025-12-16 via Tripadvisor
S
Sue Robinson couple us
9
Beautiful property. Very small. Not much to do.
Pros:

Food and service were wonderful.

Cons:

Limited access to the beach. No handrails on stairs. Pool was small with no room for lounges or chairs around it.

2025-12-12 via Nuitee
K
King5151 Couples
10
Amazing
Pros:

One of the nicest hotels I’ve stayed at
Beautiful staff
Amazing food
Great room

Went on multiple tours
All amazing experiences

Hotel was a dream

2025-12-09 via Tripadvisor
C
Cleigh couple us
10
Perfect staff, easy in and out and so friendly. Loved the welcome note in the room.
Pros:

The room was perfect, service was outstanding. The food selection was amazing and the hand crafted cocktails were so well done. Your staff were always there to assist and smiling. We were fortunate to be able to park right outside the hotel which helped since my husband had a leg injury. We couldn't have asked to better service as it was above and beyond for friendliness and being helpful.

Cons:

Nothing!

2025-12-05 via Nuitee
F
Freedomofliving Solo travel Chicago, Illinois
10
So much gratitude 🤍
Pros:

I want to express so much gratitude and appreciation for this amazing and lovely place! The hotel is absolutely beautiful and very well-kept.

I went on a solo trip and I wanted a small and secluded hotel to recharge and unwind. This place was exactly what I was looking for. It’s located beautifully on a cliff, which gives its own charm and seclusion. They also think of every detail and every evening they would bring chocolate and herbal tea, which was such a lovely touch.

David was an amazing host and guided me in so many ways. He recommended to also explore and visit their sister hotels. He also advised me on how to get there to ensure I don’t overspend on taxi. I really appreciate the care and attention he provided. Thank you David 🙏 It was wonderful to see your warm smile every time I stopped by front desk.

I brought back so many memories and will definitely be back to this place 🤍

2025-12-03 via Tripadvisor
M
M7764PJjackg Solo travel
10
Amazing Tulum experience at Mezzanine Hotel
Pros:

Absolutely amazing experience at Mezzanine and Tulum in general. This was by far the best beach I’ve ever been to! And that’s including Hawaii. We stayed on the North side of Tulum Beach (more quiet and romantic but still has a good vibe until 10 pm). It’s in a national park which costs under $10 on the first day to get into and then the hotel provides the fee the rest of your time here. Amazing restaurants around and at Mezzanine as well (Thai cuisine). Would 100 percent recommend this as your next beach vacation! I recommend renting a car to save on costs but the front desk will assist you with taxi rides as well.

2025-11-27 via Tripadvisor
W
Wiomy couple us
10
The staff were very welcoming and informative answered all my questions about the surrounding area and activities. The l
Pros:

I enjoyed that the hotel was in the notational park zone. The extra fee was unexpected since we didn’t read about the property before we arrived but I think it is definitely worth it. The ruins were so close by I could reach it with a short walk or jogging. The beaches were so clean. And the area was quite perfect for a relaxing vacation.

2025-11-27 via Nuitee
F
Fra_Buk Family Rome, Lazio
10
Best romantic escape on the coast of Tulum!
Pros:

Best boutique hotel ever! Quiet, intimate - the perfect escape on the coast of Tulum. The location is very strategic - inside the Parque del Jaguar, right were the sandy beach starts - for the entire period we were there, it never got crowded and it was extremely peaceful and private in the morning. The staff of Mezzanine is super helpful and friendly - especially Orquidia at the front desk who really helped with everything, from arrival up until the time we left. Not to mention the Thai food at the restaurant which was divine! Especially for couples, Mezzanine is the perfect place to unwind - highly recommended!

2025-11-15 via Tripadvisor
J
jakobm903 Couples
10
A Special stay in the heart of the Jungle
Pros:

We had the best time at Mezzanine. The Beach and facilities are very beautiful and staff were especially friendly. Also loved the tea and chocolate at night that we got. as a courtesy.

2025-11-13 via Tripadvisor
J
jacobie764 Couples
10
Excellent !
Pros:

Our third visit . Stayed 10 days .

Really excellent room ( master suite , nr 10 , upstairs ) . Big balcony with stunning views .

Room always clean , always HOT water . Special to wake up in a bed facing the ocean . Very effective AC .

Front desk very responsive - immediately answers texts , and any request is granted !
Helpful with transport arrangements from airport .

Location is on a beautiful , clean , public beach . Soft white sand , turquoise water . Beach clubs are laid back and easy to get into ( in November anyway ! ) .

Restaurant servers are skilled and intuitive and exceptionally warm . You fellas rock !

Food is wonderful : beautiful serving warm , dishes very tasty and fresh . I think we have tried almost every dish on the menu .

Thanks to all , special shout out to the ever beautiful Jacqueline , and gracious Andy .

2025-11-12 via Tripadvisor
F
felixbE4329NE Couples
10
Amazing
Pros:

Staff was super friendly, the food was amazing and the rooms were super nice. Beach was very clean and it’s a perfect place if you want to relax with less people.

2025-11-12 via Tripadvisor
F
filicity37 Couples Gulf Breeze, Florida
10
Perfect little getaway
Pros:

Amazing experience!! The staff was super friendly, the food was delicious, the view was perfect, and the atmosphere was incredible. Conveniently located, it was quiet and intimate, would book again!

2025-11-11 via Tripadvisor