BIG M Hotel

Hotels
8.1 (1000 reviews)
38, Jalan Tun Perak, 50050 Kuala Lumpur , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Small rooms
Cleanliness issues
Noise from vehicles

Categories

Cleanliness
7.61
There are mixed sentiments; some rooms were clean, but issues like feces residue in one instance were reported.
Service
8.58
Many reviews praised the friendly and helpful staff.
Location
9.12
Location is frequently highlighted as very good and convenient, with easy access to transport and attractions.
Room Quality
7.07
Many reviews mention small rooms and some complaints about noise.
Amenities
7.6
Some amenities are basic, but the rooftop garden and general setup received positive mentions.
Value for Money
8.56
Positive remarks about affordability and good prices for the quality received.
Food and Beverage
8.11
Not mentioned directly, but implied through comments on nearby restaurants.
Overall Experience
8.18
Overall, guests had a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:36

Property Description

Prime Location

Positioned next to Masjid Jamek LRT Station, Big M Hotel offers convenient access to Kuala Lumpur's top attractions within minutes.

Modern Comfort

Indulge in air-conditioned rooms with flat-screen TVs, private bathrooms, and complimentary toiletries for a comfortable stay.

24-Hour Assistance

Our dedicated front desk is available round the clock to cater to your needs and ensure a hassle-free stay.

To experience the best of Kuala Lumpur seamlessly, book your stay at Big M Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. This Hotel has a 24 hours guard in house.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1000 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.18
S
Stephen • solo_traveller • us
8
Decent place, good value, great location
Pros:

Decent Wifi (29D/24U), decent shower pressure, great location.

2026-02-14 • via Nuitee
S
Siti • family_with_children • my
8
2026-02-13 • via Nuitee
Y
YOSHIKI • family_with_children • th
6
2026-02-12 • via Nuitee
F
farah • couple • my
8
2026-02-12 • via Nuitee
Z
ZULHAIDA • family_with_children • my
10
Good complete facilities
Pros:

The strategic location

Cons:

Nothing

2026-02-12 • via Nuitee
J
Julia • couple • pl
6
Lokalizacja świetna, ale sam hotel mnie rozczarował. Nie przyjechałabym tutaj drugi raz.
Pros:

Największym plusem była lokalizacja. Obsługa w porządku. Łóżko wygodne. Na ostatnim piętrze wspólna przestrzeń, gdzie był dostępny dyspenser z wodą.

Cons:

Niestety, pokój był posprzątany pobieżnie. Czysta pościel, ale na podłodze czy przy ręcznikach dużo nieposprzątanych włosów (3 razy się natknęłam na kłębki). W łazience pleśń i grzyb, a dyspenser na mydło i szampon nieuzupełniony. Lokalizacja ogólnie super, ale usytuowanie pokoi hotelowych tuż nad kolejką sprawiało, że w pokoju było bardzo głośno.

2026-02-12 • via Nuitee
M
Michalis • solo_traveller • ae
7
Central location value for money
Pros:

It was central and clean

2026-02-11 • via Nuitee
I
iman shahirah • couple • my
10
2026-02-11 • via Nuitee
I
iman shahirah • couple • my
10
2026-02-11 • via Nuitee
I
iman shahirah • couple • my
10
2026-02-11 • via Nuitee
F
Faizal Anwar • couple • my
6
U get what u paid for.
Pros:

Very central. Walking distance to almost everything i need. Affordable.

Cons:

The smell of the room. I got a room that smells like an abandoned place. Malays says “hapak”. The bathing gel in the bathroom smells like a half rotten lemon.

2026-02-10 • via Nuitee
S
Sally • solo_traveller • gb
7
Good value for a shirt stay
Pros:

Easy to get to and the attractions are within walking distance.

Cons:

Thin doors and big gap under the door.

2026-02-10 • via Nuitee
W
Weronika • family_with_children • pl
9
2026-02-09 • via Nuitee
H
Harriz • family_with_children • my
10
Pros:

Near LRT... Very convi...

Cons:

Nothing.

2026-02-09 • via Nuitee
S
Siti • family_with_children • my
7
2026-01-31 • via Nuitee
Z
ZFC0808 • family_with_children • my
8
2026-01-27 • via Nuitee
J
Jasmin • family_with_children • at
10
Pros:

Ein früherer Check-in war problemlos möglich. Das Personal ist sehr freundlich. Täglich Kaffee und Wasser im Zimmer. Es gibt einen Lift. Sehr sauber. Lage top

2026-01-27 • via Nuitee
N
Nattaporn • family_with_children • th
8
Cons:

the soap smell not good :(

2026-01-24 • via Nuitee
J
JP • family_with_children • fr
10
Excellent rapport qualité prix. Confortable propre 👍✨️👌
Pros:

Excellent emplacement à proximité métro Masjid Jamek. Calme. Propre. Literie confortable. Accueil agréable. Petite terrasse sur le toit. A 2 pas quartier indien et chinois.

Cons:

Pas de petit déjeuner continental sur place ni à proximité immédiate de l'hôtel.
Éviter chambres sur rue côté mosquée 🕌 et métro (bruit). Chambres sur l'arrière ou sans fenêtre parfait 👍

2026-01-24 • via Nuitee
S
Siti • family_with_children • my
6
2026-01-22 • via Nuitee