BIG M Hotel

Hotels
8.1 (1000 reviews)
38, Jalan Tun Perak, 50050 Kuala Lumpur , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Small rooms
Cleanliness issues
Noise from vehicles

Categories

Cleanliness
7.61
There are mixed sentiments; some rooms were clean, but issues like feces residue in one instance were reported.
Service
8.58
Many reviews praised the friendly and helpful staff.
Location
9.12
Location is frequently highlighted as very good and convenient, with easy access to transport and attractions.
Room Quality
7.07
Many reviews mention small rooms and some complaints about noise.
Amenities
7.6
Some amenities are basic, but the rooftop garden and general setup received positive mentions.
Value for Money
8.56
Positive remarks about affordability and good prices for the quality received.
Food and Beverage
8.11
Not mentioned directly, but implied through comments on nearby restaurants.
Overall Experience
8.18
Overall, guests had a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:36

Property Description

Prime Location

Positioned next to Masjid Jamek LRT Station, Big M Hotel offers convenient access to Kuala Lumpur's top attractions within minutes.

Modern Comfort

Indulge in air-conditioned rooms with flat-screen TVs, private bathrooms, and complimentary toiletries for a comfortable stay.

24-Hour Assistance

Our dedicated front desk is available round the clock to cater to your needs and ensure a hassle-free stay.

To experience the best of Kuala Lumpur seamlessly, book your stay at Big M Hotel now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. This Hotel has a 24 hours guard in house.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1000 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.18
M
Me • solo_traveller • my
8
2026-03-14 • via Nuitee
H
Hayat • couple • my
10
2026-03-14 • via Nuitee
S
sharifah • family_with_children • my
10
Pros:

location is very great..spacious room

Cons:

the elevator is quit small

2026-03-13 • via Nuitee
J
Joel • family_with_children • fr
6
Pros:

Le prix bas

Cons:

L’hôtel est de petite taille et présente un style rustique. Malheureusement, les photos en ligne ne reflètent pas la réalité : les chambres et les espaces communs apparaissent bien plus vieillissants une fois sur place. L’ensemble aurait besoin d’un sérieux rafraîchissement pour offrir un séjour agréable. En l’état, l’expérience est décevante et ne correspond pas aux attentes créées par la publicité

2026-03-10 • via Nuitee
D
Daniel • family_with_children • gb
9
Pros:

Low cost place to stay and looked after our luggage during the day before our late night flights

2026-03-10 • via Nuitee
A
ANTONIO • couple • fr
8
Pros:

Hôtel très bien situé

Cons:

Situé dans une rue assez bruyante

2026-03-09 • via Nuitee
Z
Zulkifli • family_with_children • my
4
2026-03-08 • via Nuitee
M
Michaela • couple • de
8
Absolute Empfehlung für einen Kurzaufenthalt in Kuala Lumpur
Pros:

Die Lage ist hervorragend, man ist zu Fuß schnell in Chinatown und mit dem Bus kann man Bukit Bintang problemlos erreichen. Außerdem ist die Haltestelle Masjid Jamek direkt neben dem Hotel. Mit öffentlichen Verkehrsmitteln ist das Hotel vom Flughafen aus sehr gut zu erreichen. Die Zimmer sind nach hinten raus gelegen, sodass man vom Straßenlärm wenig mitbekommt. Trotzdem ist die Umgebung etwas lauter. Die Dachterrasse ist schön, um abends noch etwas draußen zu sitzen, auch wenn der Ausblick nicht grandios ist und man den Straßenlärm von unten mitbekommt. Das Zimmer war ausreichend groß, es war eine Ablage für die Kleidung vorhanden und das Bad war sauber.

Cons:

Leider gab es keinen Kühlschrank im Zimmer. Das wäre der Gamechanger im heißen Kuala Lumpur gewesen :) Und für den Zimmerpreis könnte man das auch durchaus erwarten. Das Duschgel hat - ich muss es leider so sagen - wirklich ekelhaft gerochen. Da sollte man selbst etwas mitbringen. Was man wissen sollte: vor dem McDonalds, der direkt neben dem Hotel ist, liegen Tag und Nacht Obdachlose auf dem Boden.

2026-03-08 • via Nuitee
M
Mohd Idrisfakaruddin • family_with_children • my
9
Awesome
Pros:

Mostly the location and also the room facility. Minus at times rowdy guest not knowing the ethics of staying in hotels by making noises in the corridor.

Cons:

So far they just have to maintain and improve whenever necessary. Will certainly be my choice of hotels in the KL city center area as it is very convenient.

2026-03-08 • via Nuitee
O
oyuki • family_with_children • my
8
Baik
Pros:

Berdekatan dengan stesen LRT Masjid Jamek. Receptionist yang sangat membantu.

Cons:

Gelandangan yang berada berhampiran hotel

2026-03-08 • via Nuitee
A
Athlea • couple • my
10
2026-03-07 • via Nuitee
A
Alain • couple • fr
9
Très bien
Pros:

Le personnel et la propreté des chambres

Cons:

Rien de spécial

2026-03-04 • via Nuitee
H
Hanil Fikri A.G • family_with_children • my
10
Value for Money (KL City Centre)
Pros:

1. Value of money for the traveller.
2. Centralised and everything within walking distance, including local attractions.
3. Bed & pillow + blanket are comfortable.
4. Towel provided.
5. Clean & tidy with security.
6. AC is working well.
7. Mineral water & 3-in-1 Coffee provided.
8. McD is located below the hotel.
9. Next to Masjid Jamek LRT Station.

Cons:

None

2026-03-04 • via Nuitee
H
Hanil Fikri A.G • family_with_children • my
10
Value for Money (KL City Centre)
Pros:

1. Value of money for the traveller.
2. Centralised and everything within walking distance, including local attractions.
3. Bed & pillow + blanket are comfortable.
4. Towel provided.
5. Clean & tidy with security.
6. AC is working well.
7. Mineral water & 3-in-1 Coffee provided.
8. McD is located below the hotel.
9. Next to Masjid Jamek LRT Station.

Cons:

Disliked · None

2026-03-04 • via Nuitee
E
Edoardo • family_with_children • it
7
Pros:

Posizione perfetta,comodo alle zone più importanti da vedere ,allo street food, e a due passi dal tram.

Cons:

Rumore tram, poca insonorizzazione, camera senZa finestra un po' claustrofobica.

2026-02-23 • via Nuitee
S
Shihab • solo_traveller • iq
8
2026-02-23 • via Nuitee
A
Arianna • couple • it
9
Molto buono
Pros:

Siamo stati solo una notte di passaggio. La ragazza alla reception é stata gentile e ci ha lasciato depositare i bagagli il giorno del check out per un po’ di ore. Abbiamo trovato la stanza pulita e accogliente. La posizione era davvero ottima.

Cons:

La camera non aveva finestre. Per una notte per me non é stato un problema, ma magari per qualcuno potrebbe esserlo.

2026-02-22 • via Nuitee
S
Stephen • solo_traveller • us
8
Decent place, good value, great location
Pros:

Decent Wifi (29D/24U), decent shower pressure, great location.

2026-02-14 • via Nuitee
S
Siti • family_with_children • my
8
2026-02-13 • via Nuitee
J
Julia • couple • pl
6
Lokalizacja świetna, ale sam hotel mnie rozczarował. Nie przyjechałabym tutaj drugi raz.
Pros:

Największym plusem była lokalizacja. Obsługa w porządku. Łóżko wygodne. Na ostatnim piętrze wspólna przestrzeń, gdzie był dostępny dyspenser z wodą.

Cons:

Niestety, pokój był posprzątany pobieżnie. Czysta pościel, ale na podłodze czy przy ręcznikach dużo nieposprzątanych włosów (3 razy się natknęłam na kłębki). W łazience pleśń i grzyb, a dyspenser na mydło i szampon nieuzupełniony. Lokalizacja ogólnie super, ale usytuowanie pokoi hotelowych tuż nad kolejką sprawiało, że w pokoju było bardzo głośno.

2026-02-12 • via Nuitee