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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Terrace
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Luggage storage
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Safety deposit box
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Tour desk
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Non-smoking throughout
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Shared lounge/TV area
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Kid meals
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Paid WiFi
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Fruits
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Shallow end
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Fire extinguishers
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Smoke alarms
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Key access
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CCTV outside property
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24-hour security
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Self parking (surcharge)
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Beach umbrellas
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Beach yoga on site
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Sun Terrace and Swimming Pool
Indulge in relaxation at Hotel Zihua Caracol's sun terrace with a refreshing swimming pool, offering the perfect spot to unwind and soak up the sun.
Authentic Mexican Cuisine and Bar Service
Savor the flavors of Mexico at our on-site restaurants, serving up delicious Mexican cuisine for breakfast along with a bar service for a delightful dining experience.
Convenient Location near Beaches and Market
Explore the nearby La Madera Beach just a minute away or take a short walk to the Handcraft Market, all within easy reach from Hotel Zihua Caracol.
Ready to experience a blend of luxury and convenience? Book your stay at Hotel Zihua Caracol now!
Please note that children 0-4 years old stay for free but do not receive free breakfast. Children 5-12 years old also stay for free but pay USD 6.33 per person, per day for breakfast.
Property Policies
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Parking
Private parking is possible on site (reservation is needed) and charges may be applicable.
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Internet
WiFi is available in public areas and charges are applicable.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children ages 1 and older are allowed.
Children 1 year old stay for free when using an existing bed.
Children from 2 years old to 7 years old stay for MXN 224.09 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Lo que tienen muy moderno es el sistema de reservacionesy cobranza. Se puede remodelar y modernizar su mobiliario.
Podrían ofrecer más información de atractivos y servicios cercanos.
Una de las cosas que más disfruto mi familia y yo, fueron los desayunos incluidos, ahorra mucho tiempo y están deliciosos y bien servidos
No le dan mantenimiento a las regaderas, estaba muy vieja y salía muy poca agua, la reportamos y acordaron cambiarla, pero no lo hicieron
Solo la alberca
Muy pobres las habitaciones, ni una botella de agua, ni teléfono para comunicarte a recepción
Location is excellent! close to Playa La Ropa AND Playa Madera..simple, basic and everything you need. I booked it for my kids and grandchildren and it was perfect. Oh, and the Partenon was walking distance, too! an amazing venue for entertainment!
I think there could have been a couple more towels for a family of 4, there were only 2 towels. But I understand that it was REALLY high season so they were very busy!!
Location to the market
Beach water is getting dirty because it’s the end of the bay. Beds not comfortable.
thr Garden ... the gardener... the cleaning lady (Victoria) The check in desk ladie and the check in manager. Breakfast was great and i love the dinning room and the architecture the stakk thier were world class polite and freindly<<<((()))>>>
they used to have water on every floor the beds were short and sud standard for the value of the room
Breakfast,and location noisy a few nights
It used to have water in the stairwells...it was overpriced by about 15 %
This place was clean and location convenient.
Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week.
NOT recommended!!
Lack of amenities: no phone, no fridge, no microwave.
Occasional sewer smell in the room.
Very little shelf space.
Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.
Very nice location, clean hotel and rooms. Also very lovely staff!!
The Room is a little tired. But pool area and location is awesome!
Great stay! Great staff!
Great time it was a good stay a good distance from everything
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