Atrium Hotel Orange County

Expensive parking

Even when I has a pre paid reservation they overcharged me with more than 200 dlls, the parking was almost 30 dlls per day

Lack of hot water, iced water, or coffee and tea in the lobby. Pool was closed. No exhaust fan in bathroom.

The room was very outdated and extremely cramped. I could literally reach up and touch the ceiling, which made it feel even more claustrophobic. The furniture looked worn and old, and the overall space just didn’t feel clean or inviting. The bathroom was just as disappointing, with a tiny bathtub that was barely usable and made it hard to relax at all.
There was hardly any space to move around or set down luggage, which made the stay even more uncomfortable. The bed wasn’t very comfortable either, so getting a good night’s sleep was nearly impossible. Overall, it didn’t feel like a place you’d want to spend time in, just somewhere you’re stuck in. Unfortunately, I couldn’t cancel my reservation without losing money, so I had no choice but to stay and I definitely regretted it.

We booked a white top room but was given a brown top roon due to "construction" but when I mentioned the room we booked was given a white top room that was a downgrade from what picture showed. Staff was wonderful. Poor was under construction which was very disappointing. Parking was $30 per night. Ridiculous.

Не было питьевой воды в номере. Требует ремонта. Не очень чисто

Бассейн был на ремонте

Pool under construction have to use the pool Hilton.
Mini fridge hidden in a cabinet
Outdated TV’s
Someone’s vape was left in my room.

I liked it!

I recently stayed at this hotel over the weekend, and unfortunately, my experience was very disappointing. When I booked the room, there was no indication that the pool would be unavailable. Upon arrival, I found out it was closed and under construction, which was a major letdown since that was one of the amenities I was looking forward to.

In addition, the cleanliness of both the room and the bathroom did not meet expectations. They were not properly cleaned, which made the stay uncomfortable. On top of that, the ice machines on both the 2nd and 3rd floors were not working, forcing us to go all the way down to the 1st floor just to get ice. This was extremely inconvenient.

I was also disappointed with the gym facilities. As someone who regularly works out, having access to a functional gym is important to me, but several pieces of equipment were not working at all, which made it difficult to get a proper workout in.

Overall, the experience did not match what was advertised. Given that key amenities were unavailable or not functioning, along with the lack of cleanliness, I feel that some form of compensation or discount would be appropriate. I hope management takes these concerns seriously and works to improve the experience for future guests.