Hotel Viata

Hotels
9.4 (665 reviews)
320 South Capital of Texas Highway Bldg B , Austin , us

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great food
Exceptional service
Cons:
Slow room service
Dirty dishes

Categories

Cleanliness
8.55
While most reviews mention clean accommodations, one noted dirty dishes and glasses.
Service
10
Repeated mentions of attentive, friendly staff, particularly Simo, enhancing the overall dining experience.
Location
9.52
The hotel is situated on a hill offering beautiful views and a peaceful atmosphere.
Room Quality
9.56
Rooms were described as clean and comfortable in multiple reviews.
Amenities
9.01
Standard amenities with a good restaurant and bar options, though some amenities were noted to be closed.
Value for Money
9.04
Reflects quality service and experience; slightly impacted by some negative remarks regarding service speed.
Food and Beverage
10
Highly rated for delicious food and great service experiences.
Overall Experience
9.5
Positive experiences noted overall, with some minor issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:47

Property Description

Luxurious Accommodations
Hotel Viata offers elegantly designed air-conditioned rooms and suites, each equipped with a flat-screen TV and a private bathroom stocked with luxurious bathrobes and premium toiletries. Some rooms even feature a cozy seating area for relaxation.

Exceptional Dining Experience
Indulge in traditional northern Italian cuisine at Visconti Ristorante, where dishes are prepared with fresh, seasonal ingredients. Enjoy a complimentary glass of Prosecco during Sunday brunch. For a more casual setting, visit Visconti Bar for drinks or The Veranda for coffee and cocktails by the courtyard.

Premium Amenities
Guests can unwind at the spa center, hot tub, or outdoor courtyard, or make use of services like concierge assistance, valet parking, and a business center - all available 24/7. Additionally, enjoy billiards, complimentary shoeshine service, and a free shuttle upon request.

Book now for a luxurious stay at Hotel Viata, where comfort and sophistication await.

Important information:

Please note that guests must be 21 years or older to check in.

Please note that a nonrefundable fee applies per pet. Please contact the property for details. Service animals are allowed free of charge.

The resort fee includes:

Trinitas Bottle of Wine on night of arrival
• Premium WIFI throughout the property
• In room Peerless Coffee & Tea
• 2 Bottles of Water
• 24-Hour Fitness Center Access
• Complimentary Coffee in the Lounge from 8am-9amGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 39 per day.

Location

Guest Reviews

9.4
Based on 665 reviews
Cleanliness: 8.55
Service: 10
Location: 9.52
Room Quality: 9.56
Amenities: 9.01
Value for Money: 9.04
Food and Beverage: 10
Overall Experience: 9.5
F
Faisal family_with_children us
10
Amazing
Pros:

The property was extremely clean and well maintained it felt like you were transported to Italy and the food and staff were amazing!

Cons:

Some of our outlets didn’t work in the suit we had however overall everything was great!

2026-01-19 via Nuitee
M
Michael couple us
7
Comfortable and quaint amenities in a good location, could use some updates and overall transparency
Pros:

Great location within the hills of Austin. Really enjoyed the view from the room. The restaurant was very nice and the breakfast options were very tasty. The check in process was seamless and the front desk staff were friendly.

Cons:

The rooms are clean and comfortably, but they are not quite as updated as the pictures appear online [some stains on the carpets]. There are a few tricky non-disclosures, such as the breakfast restaurant charging $5 for coffee but not letting you know that you could bring the free complementary coffee that is being served a few feet away into the restaurant instead. Also we were offered "free parking" as a complimentary add-on, only to find out that every guest has the option for free parking in the garage. When we brought this up with the front desk after our car had already been valet parked [which we thought was included], we were just told sorry and charged the after hours fee anyways. This could have been handled much better.

2026-01-19 via Nuitee
D
Diego couple us
10
11/10 would stay again no questions asked
Pros:

Location was perfect and the staff was incredibly accommodating. I could’ve not asked for a more perfect place to have proposed to my girlfriend. I want to especially thank Isabella, the front desk manager, for being amazingly accommodating, especially in such short notice, and for the strawberries and champagne. I was not expecting any of that and that went above and beyond any of my expectations. I will look forward to booking with this hotel for future anniversaries and special events. My fiance and I Want to thank the hotel with sincerity for everything

Cons:

Literally everything was perfect

2026-01-19 via Nuitee
T
Teresa family_with_children us
5
Great location in the west side of Austin
Pros:

It was in a good location and it had great views. The front desk staff were nice. Parking was convenient and was included with the room.

Cons:

On the surface, the room looked nice. Taking a closer look, it wasn't very functional. The bathroom had louvered doors, so there was no real privacy. There also was no exhaust fan in the bathroom. It was hit-or-miss getting the towels refreshed every night. The mini-fridge had 2 bottles of water when we arrived and those were supposed to be replaced every night but they weren't. There was only one chair in the room so one of us had to sit on the bed. We got a call from the front desk on our last full day there that they wanted to bring a sofa up since there had been one in there before, but we said to wait until we checked out because, frankly, we didn't know where there was enough space for a sofa anyway. The bed was comfortable but the pillows were too soft. They sunk in the middle.

2026-01-18 via Nuitee
R
Rosemar couple us
4
⭐️⭐️ (2/5) I’m very disappointed with my stay. This hotel claims to be a high-standard / five-star property, bu
2026-01-05 via Nuitee
T
travelingb2026 Couples
10
Amazing Food, Italian Vibes, and Outstanding Service from Simo
Pros:

We chose Hotel Viata for our wedding dinner, and it was absolutely perfect. The ribeye and salmon were delicious, the views were stunning, and the atmosphere felt like a little slice of Italy. Their pistachio cake and tiramisu are hands down some of the best we’ve ever had. We were also surprised with complimentary drinks and dessert, which made the night even more special.
A huge thank you to our host Simo—he was truly amazing and made the entire experience unforgettable. Elegant interiors, a beautiful patio, and an incredible vibe. I always come here for birthdays, special moments, or even solo self-treat time. Highly recommend! ✨🇮🇹

2026-01-02 via Tripadvisor
L
luis gabriel couple us
10
2026-01-02 via Nuitee
C
calebrG283PD Couples
10
It was exceptional
Pros:

The experience was amazing! Simo was our server and he was exceptional, super personable and took great care of us!! We definitely loved our experience here!

2025-12-21 via Tripadvisor
T
T7567LWalexw Couples
10
Great service and food.
Pros:

Simo provided great service from start to finish. The atmosphere was welcoming and enjoyable, which made the entire experience even better. I truly appreciated the attention to detail and the positive vibe highly recommend!

2025-12-18 via Tripadvisor
K
kayvens Couples
10
Outstanding!
Pros:

Dining at the Laurel was a wonderful experience! The food and atmosphere was superb and the service was fantastic! Our waiter Simo was attentive, kind and personable. He was great! Can’t wait to be back!

2025-12-18 via Tripadvisor
T
Trek58444556595 Couples
10
Christmas dining at the Laurel with Simo
Pros:

My wife and I enjoyed an excellent dining experience in the Laurel. The food is 5 Star, however, our server, Simo was so attentive and professional, it simply tied a great big Christmas bow on our time together. Go there, you won’t be disappointed.

2025-12-13 via Tripadvisor
8
894sunj Family
10
Great hotel that deserves 5 stars!
Pros:

We visited Austin and this hotel for the first time for our kid's sporting event, and this hotel was great. Great ambiance, clean, easy parking, and friendly staff. The restaurant was also great - we tried both breakfast and dinner, and we came back a few times for great food and service. I want to give a shoutout to a staff member, Simo for excellent service. He was so nice, friendly, and the warmest server we've met. We really enjoyed our stay here.

2025-12-05 via Tripadvisor
G
G6726HLcl Family
10
Lovely Dinner with Simo
Pros:

We enjoyed a DELICIOUS meal and an amazing experience with our waiter, Simo. He was so lovely and kind and brightened our dinner- we had a great experience. Made our visit to family in Austin feel even a little warmer and homey.

2025-11-27 via Tripadvisor
C
Companion591344 Family
10
Fantastic food and service!
Pros:

This was our second time visiting and both experiences were fabulous. Our server Simo, gave us great recommendations and was incredibly friendly and attentive. We will definitely be back for other special occasions!

2025-11-26 via Tripadvisor
K
KevinK5779 Friends getaway
10
Simo makes you look good!
Pros:

Dino was my waiter and it was quite possibly one of the best dining experiences of my life, in no short part due to his attention to detail, council , advice, and service

2025-11-24 via Tripadvisor
8
89deniseg Business Salisbury, Maryland
10
Friendly hilltop comfort
Pros:

This is my second stay with Hotel Viata in Austin. The accommodations are very clean and the staff is friendly. Chris at the front desk was very professional and gracious. I remembered him from the last time I was there. He remains “collected” even with several customers vying for his attention at one time. The hotel itself is situated atop a hill and it has a very peaceful and beautiful view. The restaurant provides upscale options and a decent wine selection. I will stay here again.

2025-11-23 via Tripadvisor
N
nolant193 Couples
10
Great dining experience
Pros:

Our server Simo made this night so special. Service was on point. Attentive, caring, genuine and with great suggestions. Would come back again. The atmosphere is good for casual fine dining. Live music. Great food, even better desserts.

2025-11-22 via Tripadvisor
G
G5856LKsophiaf Couples
10
Great Food, Better Service
Pros:

We re-visited Laurel Restaurant after dining here in May while we stayed at Viata for our anniversary. We have had nothing but amazing, memorable experiences at Laurel Restaurant. We have had the pleasure of being served by Simo on several occasions, and I can say with confidence that he is the best, most pleasant server I have ever had. We so look forward to dining here. The food is great (the porterhouse is incredible), but you can’t find servers like Simo anywhere else.

2025-11-18 via Tripadvisor
M
mufasa4444 Family Fort Collins, Colorado
10
Excellent Customer Service
Pros:

The hotel is beautiful with a laid back but luxury feel. We arrived late in the evening and were quickly directed to the restaurant by the front desk staff to be sure that we could get a meal prior to closing. We were told that we could leave our car parked out front while we ordered. Simo from Laurel was amazing, he told us to order and that he would get our table ready and food started while we finished settling in our room and moved our car to the parking garage. It was perfect. We had an amazing meal and experienced a stress-free night. Simo was so lovely that we opted to eat at Laurel the following two evenings. Overall we were beyond pleased with our stay.

2025-11-18 via Tripadvisor
R
Richard couple us
10
2025-11-17 via Nuitee