Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (3019 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , jp

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
Sauna
Wheelchair accessible
Lower bathroom sink
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 3019 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
M
Michael • solo_traveller • de
9
Pros:

Tolle Lage und extrem große Zimmer mit toller Sitzecke am Fenster.

Cons:

Frühstück hat mir überhaupt nicht gefallen. Null international ausgerichtet. Ich habe nach der ersten Nacht auf das Frühstück verzichtet.

2026-04-10 • via Nuitee
S
Silke • couple • de
9
Pros:

Netter Service, sehr modern und komfortabel. Großes Hotel mit gutem Spa, Zentrale Lage

2026-04-10 • via Nuitee
K
Kunyaporn • family_with_children • th
10
Pros:

Great room design and very good functional furnitures. Big refrigerator with freezer.

Cons:

Our family all has short hair but there were a lot of long hair on the floor so seem like the floor was not very clean and vacuum well enough.

2026-04-09 • via Nuitee
Y
Yunhui • solo_traveller • kr
7
Cons:

중국?대만?? 어디인지 모르지만 단체 관광객이 너무 많은 날을 잘못 택한 불운/ 체크인하러가는길도 쉽지 않았음. 위치는 좋은데 뷰가 아쉽네요. 다음에는 고층으로 묵고싶어요~

2026-04-09 • via Nuitee
B
BYEONGGWON • family_with_children • kr
10
2026-04-08 • via Nuitee
A
Anne • family_with_children • au
9
Pros:

Really large comfortable room.Very nicely appointed. Hotel in a great location near tram stop, shopping and restaurants

Cons:

Nothing

2026-04-08 • via Nuitee
W
Wei-Chuan • family_with_children • tw
9
地點好，飯店設備也很新很齊全。
Pros:

飯店位置很好，離新市通非常近，走路就可以去逛街了。飯店服務人員態度也很好，頂樓的露天浴池也很棒，也有提供充足的備品。旁邊就有停車塔，只是可惜住宿無法折抵，但價格還勉強可以接受。整體來說是個很舒服的飯店。The hotel is in an excellent location, very close to Shin-Shigai, making it easy to go shopping on foot. The staff were very friendly, and the rooftop open-air bath was fantastic. They also provide plenty of amenities. There is a parking tower right next door; unfortunately, the hotel doesn't offer any parking discounts for guests, though the price is still somewhat acceptable. Overall, it’s a very comfortable hotel.

2026-04-08 • via Nuitee
J
JEONG JUN • solo_traveller • kr
9
Pros:

시내 중심가에 적정한 가격에 온천까지 즐길 수 있어서 좋았습니다.

Cons:

주차가 불편하여 근처 주차장을 이용했습니다. 하지만 시내중심에 이정도 불편은 고려할만 합니다.

2026-04-08 • via Nuitee
S
SEOKWOO • couple • kr
7
2026-04-08 • via Nuitee
N
Naoto • family_with_children • jp
10
最高でした！
Pros:

立地が良く観光にも食事にも便利。
屋上露天風呂が眺めも良く気持ちが良かった。

Cons:

特にありません。

2026-04-07 • via Nuitee
J
Jacek • couple • de
9
Super
Pros:

Open-Air Onsen sind super, sehr hochwertiges Hotel.

Cons:

Frühstück nur in Zeitslots von 45 min buchbar, Zeitdruck im Urlaub beim frühstücken ist nicht so toll..

2026-04-06 • via Nuitee
P
Patryk • family_with_children • pl
8
Pros:

Udogodnienia I cena

Cons:

Dużo kurzu w pokoju

2026-04-06 • via Nuitee
R
ryo • solo_traveller • jp
8
2026-04-06 • via Nuitee
C
CLAIRE • family_with_children • au
8
Pros:

Excellent location
Very modern
Excellent buffet breakfast

Cons:

Didn't get extra bedding when requested at reception

2026-04-06 • via Nuitee
青野 • extended_group • jp
10
最高でした
Pros:

朝ごはんも美味しくて部屋も広くて綺麗で、
温泉もとても気持ちよかったです！

Cons:

なかったです！

2026-04-06 • via Nuitee
J
JIHYUN • family_with_children • kr
8
깨끗한 스파를 즐기기에 좋은 호텔.
Pros:

위치 아주 좋음.
청결도 깨끗.
방크기 적당히 넓음.
조식 깔끔.
스파이용 훌륭.
새벽 스파이용은 꼭 해보시길.

Cons:

조식 깔끔했지만 종류가 좀 적었음.
전자렌지는 6층에 한대밖에 없고 세탁실에서 사용해야하기때문에 불편했음.
방을 바꾸고 업그레이드를 했으면 먼저 설명을 해주지 않아 살짝 당황함.

2026-04-06 • via Nuitee
M
m • couple • lu
8
Nice hotel
Pros:

Well located near bus station and tram stop. Rooms were very nice, clean and reasonable sized. There is a kettle and fridge.

Cons:

The only issue was with the breakfast even where you have to select a slot was vert busy and could do with a rethink as how it is organised. The food was very nice but just difficult to get at it.

2026-04-05 • via Nuitee
E
Eric US • family_with_children • us
10
Better than I thought. Highly recommend!
Pros:

I booked a triple room and was pleasantly surprised that it was much more spacious than expected. The room was very clean, the water pressure was strong, and the entire hotel had a premium feel.

The location is excellent—you can walk to the largest and most vibrant area in the city. Honestly, it’s hard to find anything to complain about. There’s even parking available for only 1,300 yen per day, which is an incredible deal.

Cons:

If I had to be a bit picky, their parking lot tends to fill up quickly, and there’s no convenient space for short-term stopping at the entrance. However, it’s not a major issue since there are plenty of parking options nearby. As long as you’re not arriving at the same time as a large number of other guests, it shouldn’t be a problem.

2026-04-05 • via Nuitee
Y
yuuki • family_with_children • jp
10
2026-04-05 • via Nuitee
Y
Yumiba • couple • jp
8
お得感があった
Pros:

清潔感ある客室でとても良かったです。

2026-04-05 • via Nuitee