Norfolk Hotel

Hotels
8.1 (2247 reviews)
61 La Colomberie, St Helier , Saint Helier Jersey , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean hotel
Good breakfast selection
Cons:
Rooms need renovation
Low shower pressure
Some amenities limited

Categories

Cleanliness
8.09
Several reviews mentioned the hotel being clean and well-maintained.
Service
8.56
Staff were frequently described as friendly, helpful, and accommodating.
Location
8.8
Guests appreciated the hotel's central location near attractions.
Room Quality
7.25
Some reviews indicated rooms were dated and needed improvement.
Amenities
7.98
Basic amenities were available, but improvements could be made.
Value for Money
7.74
Guests generally felt satisfied with their expenses relative to their stays.
Food and Beverage
8.29
Positive mentions about breakfast and restaurant options.
Overall Experience
8.06
Guests reported enjoyable stays and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:46

Property Description

Outdoor Swimming Pool and Sun Patio
Enjoy a refreshing dip in our outdoor swimming pool or bask in the sun on our relaxing patio area. Perfect for unwinding after a day of exploring St Helier.

Entertainment and Games Room
Experience regular entertainment in our lounge bar during the summer and have fun in our games room equipped with a pool table and large flatscreen TV. There's never a dull moment at Norfolk Hotel.

Convenient Location and Free Parking
Just a short walk from St Helier's center and the beach, our hotel offers easy access to the best attractions. With ample free parking and proximity to the harbour and airport, your stay with us will be stress-free.

Book now to experience the perfect blend of comfort and convenience at Norfolk Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 2247 reviews
Cleanliness: 8.09
Service: 8.56
Location: 8.8
Room Quality: 7.25
Amenities: 7.98
Value for Money: 7.74
Food and Beverage: 8.29
Overall Experience: 8.06
K
Kerry • couple • gg
6
2026-07-04 • via Nuitee
M
Marie-Julie Loze • solo_traveller • fr
4
Non merci.
Pros:

Emplacement idéal à deux pas de la ville

Cons:

Le repas du soir est absolument honteux.
Les chambres disposent d'une télévision plus petite que n'importe quel écran d'ordinateur.
Insonorisation tellement fine que l'on entend les voisins éternuer.
Décoration désuée
Prises à côté du lit inexistantes .

2026-07-03 • via Nuitee
R
Rosine • solo_traveller • fr
8
Pros:

Tout

2026-07-03 • via Nuitee
S
Sara • couple • gb
4
Very poor and disappointed.
Pros:

Inedible.

Cons:

The room and facilities were poor and the food inedible.

2026-07-03 • via Nuitee
M
Mark • solo_traveller • gb
9
2026-07-02 • via Nuitee
C
chris • solo_traveller • gb
7
Work trip
Pros:

The car parking was plentiful and the rooms were basic but comfortable. Location in town was ideal for walking to shops and bars.

Cons:

TV in room was tiny. Decor was very dated.

2026-07-02 • via Nuitee
K
Kathleen • family_with_children • gb
9
Had a great stay. Entertainment in the evening topped up a nice day
Pros:

Very comfy room. Bath with shower over and plenty of soft towels. Hairdry provided plus tea and coffee making facilities. Also TV in the room. The room was spotless

Cons:

Maybe a breakfast inbetween a full English or a Continental.

2026-07-01 • via Nuitee
V
Vonla • extended_group • gb
8
This was the perfect stay for our couples holiday in Jersey.
Pros:

The staff were very friendly and helpful. The breakfast was good and everything was clean. Location was great. As you come out the front door The beach front one way and the town the other. Buses were a great way to get around.

Cons:

We needed a fridge in our room. AC would’ve been good during the extreme heat we had but the desk fan was adequate in our ground floor room.

2026-07-01 • via Nuitee
B
Brian • solo_traveller • gb
10
Pros:

The location is in the town near the hotel plus a bus goes past it which is handy also they have a swimming pool which is very good and entertainment is on most nights in the bar and the service is very good

Cons:

Nothing at all

2026-06-30 • via Nuitee
V
vijay • solo_traveller • gb
7
Great though updating required
Pros:

Staff were polite knowledgeable
Within easy reach of town centre

Cons:

Being given a room on 3rd floor was a blessing as well as pain
Absolutely no water pressure for shower just a trickle
When this was brought to attention of reception there response was it's gravity fed or maybe too many people taking showers at similar time
Classic was that's why there was a bath it would have taken a whole day to fill bath at that rate

2026-06-30 • via Nuitee
N
Neil • solo_traveller • gb
9
2026-06-29 • via Nuitee
E
Emma-Jayne • extended_group • gb
8
Pros:

Breakfast and location ideal both for the beach and shopping and catching local transportation around the Island

Cons:

Drinks availability during the afternoon and the entertainment room not ideal for all customers

2026-06-29 • via Nuitee
E
Elvisa • couple • al
9
2026-06-29 • via Nuitee
B
Bettina • couple • de
7
Wir haben von der Bretagne aus einen Kurztrip nach Jersey gemacht und fanden es wunderbar.
Pros:

Wir hatten ein Zimmer zum Innenhof mit Sitzplätzen. Das Mobiliar war einfach, älter aber sauber und ordentlich. Nur Steckdosen gab es zu wenig. Wir hatten jedoch einen Reiseadapter als Würfel mit, so dass wir über diesen mehrere Geräte landen konnten.
Der Pool ist nicht besonders groß aber für ein paar Bahnen reicht es und man kann dort auch einfach nur nett liegen.
Das Personal, egal ob Rezeption, Reinigung oder Speisesaal war sehr nett.

Insgesamt waren wir mit unserer Hotelauswahl sehr zufrieden. Preis-Leistungsverhältnis hat gepasst.

Cons:

Das Bad hatte keine Steckdose.

Das Frühstück war sehr einfach (kontinentales Frühstück: 2 Toastscheiben, 1 Croissant, abgepackte Marmelade und je eine Scheiben Schinken und Käse.) Ei konnte man gern bestellen. Kaffee oder Tee wurde gebracht.

2026-06-28 • via Nuitee
N
Neil • solo_traveller • gb
7
2026-06-28 • via Nuitee
C
Christine • couple • gb
7
Great location, nothing too much trouble for any of the staff and great value for money.
Pros:

Great location for town centre and beach. Very short walk to Howard Davis Park which is beautiful with nice restaurant but just happened to start raining as our meal was served and we were looking forward to eating al fresco! Staff very friendly and helpful. Breakfast was very nice. Always a bed around the pool and although water cold at first you just didn’t want to get out. Bed was very
Comfy and the shower cubicle with overhead shower was excellent. Always hot water when you needed it.

Cons:

Bit dated with creeky floors and you hear Lots of banging doors.
Couldn’t get a fresh coffee or tea
At bar, only vending machine in smoking area, when it was working.

2026-06-27 • via Nuitee
R
Richard • couple • gb
8
Great location and friendly staff
Pros:

Great location

Cons:

N/A

2026-06-27 • via Nuitee
S
Sarah • family_with_children • gb
3
Old fashioned hotel with poor ventilation.
Pros:

Good location

Cons:

Room smelt dusty and slightly damp. Extremely hot, small fan did not help as window only opened slightly.

2026-06-26 • via Nuitee
S
Susan • family_with_children • gb
10
Wonderful - the friendliness, service, cleanliness, the bar, the pool etc were perfect
Pros:

The attentive staff throughout the hotel were commendable. The hotel felt friendly and welcoming.

Cons:

Just a few breakfast suggestions: hash browns would be a good addition to the cooked breakfast, and more fresh fruit rather than tinned; another option - perhaps porridge, poached egg on toast or kippers. I have to say that these certainly wouldn't put me off coming again to your lovely hotel.

2026-06-26 • via Nuitee
M
mark • couple • gb
9
Awesome hotel and area...well relaxed break.
Pros:

The Hotel is very good, all the staff are very welcoming and professional.(Brian (tom) was very helpful and entertaining).
We liked the breakfast/evening meal, the bar and the pool.
We also liked the location.....perfect!

Cons:

That we had to go home.

2026-06-25 • via Nuitee