Grand Swiss Hotel

Hotels
6.6 (220 reviews)
431-F, Chulia Street , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Car hire
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Poor room quality
Limited amenities

Categories

Cleanliness
5.43
Multiple reviews mentioned issues with cleanliness, including dust and hair in the room.
Service
7.9
Staff were reported as friendly and helpful, leading to a positive sentiment.
Location
8.44
The location was frequently praised as convenient and near attractions.
Room Quality
5.89
Complaints about old mattresses and noise indicate below-average room quality.
Amenities
5.92
Limited amenities reported, such as few TV channels and poor maintenance.
Value for Money
6.38
Mixed feelings regarding value given the condition and amenities.
Food and Beverage
6.43
Not specifically mentioned, defaulting to average expectations.
Overall Experience
6.4
General consensus indicates room for improvement but adequate for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:00

Property Description

Central Location
Conveniently situated in the heart of George Town, guests are just a stone's throw away from Penang Times Square and other popular attractions like Straits Quay.

Comfortable Rooms
Unwind in our air-conditioned rooms equipped with free WiFi and modern amenities, ensuring a cozy stay. Each room features a private bathroom, desk, and complimentary bed linen and towels.

Nearby Attractions
Explore Wonderfood Museum, Rainbow Skywalk at Komtar, and 1st Avenue Penang, all located just a short distance from the hotel. With Penang International Airport a mere 15 km away, Grand Swiss Hotel offers easy access for travelers.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 220 reviews
Cleanliness: 5.43
Service: 7.9
Location: 8.44
Room Quality: 5.89
Amenities: 5.92
Value for Money: 6.38
Food and Beverage: 6.43
Overall Experience: 6.4
A
Angela • solo_traveller • gb
10
A perfect place, near great cafes/restaurants & activities. Best welcome.
Pros:

It was clean, staff were wonderful, especially jar jar & Anna. They were so flexible & helpful. I also loved the location.

Cons:

No fridge but I could use the one in reception.

2026-02-09 • via Nuitee
A
Aimi • couple • my
5
2026-01-25 • via Nuitee
M
Mior mokhtar • family_with_children • my
6
2026-01-21 • via Nuitee
A
Axel • extended_group • fr
5
2026-01-19 • via Nuitee
R
Rupal Vinod • family_with_children • sg
1
Very bad experience seeing the pictures in google and booking.com
Pros:

Lousy rooms and size

Cons:

Smelly rooms and no proper aircon

2026-01-19 • via Nuitee
E
ETSUKI • extended_group • jp
6
2026-01-19 • via Nuitee
M
MANOELBENNETT • extended_group • sg
8
Pros:

I like to very much

Cons:

Nil

2026-01-19 • via Nuitee
W
Wallace • solo_traveller • au
6
2026-01-13 • via Nuitee
M
Mohd khairool • couple • my
5
2026-01-08 • via Nuitee
A
ARIF • solo_traveller • my
9
Pros:

the location , near to the top place we want to go at p.pinang

Cons:

i think don’t have any complain

2025-12-13 • via Nuitee
• family_with_children • my
10
2025-12-07 • via Nuitee
O
OFFICIAL • couple • my
4
Pros:

Hotel saya suka terbaik

Cons:

Return duit untuk sehari.. Check in 25 10 pm.. Check out 11

2025-11-27 • via Nuitee
D
Devarani • family_with_children • my
10
2025-11-19 • via Nuitee
D
Devarani • family_with_children • my
10
2025-11-19 • via Nuitee
M
Marini • couple • my
3
Pros:

There have TV in the room but channel were disrupted.
Bed matress were old and spring was out of order.

Cons:

Impove the sarvice accordingly

2025-11-17 • via Nuitee
D
Devarani • family_with_children • my
10
2025-11-13 • via Nuitee
S
sekeries • couple • my
7
Cons:

pls cek earlier the room if the aircond not function . Luckily we have replacement room , if not vry hot indeed , Do cek earlier room aircond and clean up the dust tq

2025-11-10 • via Nuitee
M
Mohd Kamal • solo_traveller • my
7
2025-11-02 • via Nuitee
E
Esther • extended_group • my
7
COMFORTABLE
Pros:

LOCATION - CONVENIENT

Cons:

ALL WAS GOOD

2025-10-27 • via Nuitee
M
Martin • solo_traveller • sk
6
2025-10-23 • via Nuitee