Grand Swiss Hotel

Hotels
6.6 (235 reviews)
431-F, Chulia Street , George Town , MY

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Car hire
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Poor room quality
Limited amenities

Categories

Cleanliness
5.43
Multiple reviews mentioned issues with cleanliness, including dust and hair in the room.
Service
7.9
Staff were reported as friendly and helpful, leading to a positive sentiment.
Location
8.44
The location was frequently praised as convenient and near attractions.
Room Quality
5.89
Complaints about old mattresses and noise indicate below-average room quality.
Amenities
5.92
Limited amenities reported, such as few TV channels and poor maintenance.
Value for Money
6.38
Mixed feelings regarding value given the condition and amenities.
Food and Beverage
6.43
Not specifically mentioned, defaulting to average expectations.
Overall Experience
6.4
General consensus indicates room for improvement but adequate for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:00

Property Description

Central Location
Conveniently situated in the heart of George Town, guests are just a stone's throw away from Penang Times Square and other popular attractions like Straits Quay.

Comfortable Rooms
Unwind in our air-conditioned rooms equipped with free WiFi and modern amenities, ensuring a cozy stay. Each room features a private bathroom, desk, and complimentary bed linen and towels.

Nearby Attractions
Explore Wonderfood Museum, Rainbow Skywalk at Komtar, and 1st Avenue Penang, all located just a short distance from the hotel. With Penang International Airport a mere 15 km away, Grand Swiss Hotel offers easy access for travelers.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
Penang Local Heritage Fee of RM2 per night will be collected during Check-InPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.6
Based on 235 reviews
Cleanliness: 5.43
Service: 7.9
Location: 8.44
Room Quality: 5.89
Amenities: 5.92
Value for Money: 6.38
Food and Beverage: 6.43
Overall Experience: 6.4
L
Long Jie • solo_traveller • my
10
2026-09-09 • via Nuitee
M
Muhammad Zabidee • solo_traveller • my
8
2026-08-30 • via Nuitee
T
taib • couple • my
10
2026-08-20 • via Nuitee
T
Teik Beng • solo_traveller • my
7
2026-08-19 • via Nuitee
W
WANNANA • solo_traveller • th
8
Pros:

โรงแรมใกล้ที่เที่ยว

2026-08-16 • via Nuitee
D
Derek • solo_traveller • cn
1
比较糟糕
Pros:

地理位置比较方便

Cons:

这家酒店的房间设备太简陋了，赶不上中国的大学城给大学生出租的60-80元一晚的房间，床就很狭窄，被子也破洞，地板也不太干净。桌子也是老旧，很多破损。衣架子简直是给难民用的那种，还不如不提供这些。洗手间也是非常简陋。没有干湿分离，空间狭窄，而且花洒也不好用。太简陋了，这样的房型在中国能收60元就不错了。不值200一晚的价格。如果要住舒服点的，宁愿加点钱住高层可以看海的。

2026-08-13 • via Nuitee
L
Liza • extended_group • my
9
2026-08-12 • via Nuitee
M
Marzian • extended_group • my
10
excellence
Pros:

location

Cons:

n/a

2026-08-06 • via Nuitee
N
NATALIE LI TONG • solo_traveller • ie
3
Cons:

The pictures of the rooms are way more prettier, cleaner, well managed than reality

2026-07-24 • via Nuitee
T
Timo • solo_traveller • fi
5
Pros:

Sijainti oli hyvä.

Cons:

Pimeä huone, kulunut.

2026-05-21 • via Nuitee
F
Francis • family_with_children • my
10
2026-04-11 • via Nuitee
E
Emylia • couple • my
6
2026-04-10 • via Nuitee
B
Boon Sin • family_with_children • my
9
Pros:

Good location

2026-04-01 • via Nuitee
N
Norlidayusoff • couple • my
10
Will stay again
Pros:

No need

Cons:

Many choice restaurant aroud the hotel

2026-03-26 • via Nuitee
M
Mills • solo_traveller • gb
7
Pros:

Good location. Room was very hot though

2026-03-04 • via Nuitee
T
Thurgga • couple • my
8
2026-02-26 • via Nuitee
A
Angela • solo_traveller • gb
10
A perfect place, near great cafes/restaurants & activities. Best welcome.
Pros:

It was clean, staff were wonderful, especially jar jar & Anna. They were so flexible & helpful. I also loved the location.

Cons:

No fridge but I could use the one in reception.

2026-02-09 • via Nuitee
A
Aimi • couple • my
5
2026-01-25 • via Nuitee
M
Mior mokhtar • family_with_children • my
6
2026-01-21 • via Nuitee
R
Rupal Vinod • family_with_children • sg
1
Very bad experience seeing the pictures in google and booking.com
Pros:

Lousy rooms and size

Cons:

Smelly rooms and no proper aircon

2026-01-19 • via Nuitee