Hotel Arcos Aeropuerto

Hotels
•
KAO
6.9 (123 reviews)
carretera federal veracruz-xalapa km 11 interior 1 Col. campestre , Veracruz , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Close to the airport
Quick check-in
Cons:
Dirty rooms
No hot water
Noise issues
Maintenance problems

Categories

Cleanliness
4.04
Numerous comments about dirty rooms and stained sheets indicate a poor level of cleanliness.
Service
8.51
Some reviews indicated quick check-in and friendly staff, reflecting a decent level of service.
Location
9.05
The location is praised for being close to the airport, which is a positive aspect.
Room Quality
5
Comments about old interiors, hard beds, and maintenance issues suggest low room quality.
Amenities
6.03
Limited mentions of amenities and several complaints about broken features indicate a mediocre offering.
Value for Money
7.99
Average value was implied, but issues with cleanliness detracted from overall value.
Food and Beverage
7.54
Food services were not discussed, leading to a neutral rating.
Overall Experience
7.01
Overall dissatisfaction with many aspects of the stay leads to a below-average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:00

Property Description

Luxurious Amenities
Hotel Arcos Aeropuerto, nestled in Veracruz, offers a lavish stay with an outdoor pool, garden, and a delectable restaurant. Enjoy the convenience of free private parking and room service in this 4-star accommodation with a dedicated 24-hour front desk.

Convenient Location
Situated just 15 km from the historic Castle of San Juan de Ulúa, this hotel is also close to Benito Juarez Arena and City Hall, making it an ideal choice for travelers looking to explore the city. The proximity to General Heriberto Jara Airport adds to the ease of travel for guests.

Business-Friendly Services
For business travelers, Hotel Arcos Aeropuerto provides a business center, concierge service, and currency exchange facilities, ensuring a productive and hassle-free stay. Book now for a luxurious and convenient experience.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

6.9
Based on 123 reviews
Cleanliness: 4.04
Service: 8.51
Location: 9.05
Room Quality: 5
Amenities: 6.03
Value for Money: 7.99
Food and Beverage: 7.54
Overall Experience: 7.01
G
George • extended_group • us
3
2026-01-30 • via Nuitee
J
JOSE LUIS • solo_traveller • mx
5
agradabel a medias solo para dormir
Pros:

desayuno no estaba incluido, ubicacion bien para mi edstino d etrabajo, el baño no cierra la puerta, habitacion 310, el baño fuga del agua, la television no tiene sistema de cable,

Cons:

arregler l añpuerta del baño, reparen esa fuga de agua, pongan un sistema de tv por cable a la tv.

2026-01-12 • via Nuitee
V
Vicuña Heredia • extended_group • mx
7
Hotel regular
Pros:

La ubicacion, tanto de la habitacion (105) como el estar cerca del aeropuerto (+-7min)

Cons:

Al llegar no habia indicaciones de donde estaba la recepcion, no hubo quien ayudara con mis maletas.. la regadera estaba rota y aunque reporté jamas fueron a checarla. Tu e que pedir toallas. La ropa de cama estaba limpia si, pero manchada de rayones de lapicero. Tardo para salir agua caliente.

2026-01-11 • via Nuitee
A
Ana Lilia • couple • mx
7
Pros:

No enviaron a un hotel contiguo de mejor calidad el Western Regina.

Cons:

Camarista perezosaEl problema fue tener que estar pidiendo a la administracion que enviará a la camarista a limpiar el cuarto, pues utilizaba cualquier pretexto para no hacerlo..

2026-01-09 • via Nuitee
I
Imran • couple • ae
7
2026-01-06 • via Nuitee
J
Janice • couple • us
7
2026-01-05 • via Nuitee
R
Rufino Hernandez Morales • solo_traveller • mx
7
Pros:

La ubicación, pero no había agua caliente, y las instalaciones un poco deterioradas

Cons:

Ya lo dije

2025-12-29 • via Nuitee
A
Abdullah • couple • us
1
2025-12-18 • via Nuitee
M
Mendoza • couple • mx
7
2025-12-07 • via Nuitee
P
Palacios • extended_group • mx
5
Cons:

Ruido toda la noche, roto el lavabo, el WC tiraba agua, encontre un insecto al lado de la cama.

2025-12-04 • via Nuitee
G
Guillermo • couple • us
9
2025-12-03 • via Nuitee
N
Nelly • solo_traveller • mx
6
Para corta estancia bien, porque se va la luz por la noche y se escucha mucho ruido
Cons:

Se va la luz por la noche

2025-11-22 • via Nuitee
R
ROBERTO • extended_group • mx
1
No recomendable hospedarse en el hotel Arcos Parece morel
Pros:

Nada
Habitaciónes sucias
Sábanas con manchas de sangre
Olores desagradable
No.volveria y ni lo recomiendo

Cons:

Sábanas sucias
Cuarto sucio
Cuarto 208

2025-11-18 • via Nuitee
N
Nicolas • couple • mx
10
2025-11-16 • via Nuitee
M
Miguel Angel • couple • mx
8
2025-10-27 • via Nuitee
D
Douglas • couple • us
6
2025-10-22 • via Nuitee
N
Nava Jimenez • extended_group • mx
10
2025-10-10 • via Nuitee
R
REY ARMANDO • couple • mx
10
2025-09-20 • via Nuitee
E
Erasmo • partner
10
Pros:

Rapido chekin.falta urbanización alrededor

2025-09-12 • via Nuitee
J
JUAN
4
Pros:

No decoracion. Interior muy poble y viejo
Tuallas rotas.
Este hotel no representa lo que anuncia.

2025-09-04 • via Nuitee