Kay Hotel

Hotels
6.8 (175 reviews)
Calle 2 Norte, entre 5a Avenida y ZFM , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Large rooms
Friendly staff
Cons:
Poor cleanliness
Amenities in bad condition
Noise from surroundings

Categories

Cleanliness
4.19
Many reviews indicate poor cleanliness with significant issues highlighted, including dampness and dirt.
Service
8.16
Many positive mentions about the staff indicating good service despite some issues.
Location
9.2
Consistently praised for its great location, close to amenities and attractions.
Room Quality
6.15
Mixed reviews; rooms described as large but inconsistent in quality and maintenance.
Amenities
5.18
Many comments note the lack of amenities and poor condition of existing facilities.
Value for Money
7.14
Some reviews reflect decent value, though many feel the conditions should justify lower prices.
Food and Beverage
7.69
The restaurant nearby received positive mentions, enhancing the overall experience.
Overall Experience
6.66
Overall sentiments varied widely; some enjoyed the stay despite significant drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:50

Property Description

Beachfront Paradise at Hotel Kay

Luxurious Amenities: Hotel Kay offers a hot tub, sun terrace, and air-conditioned rooms with private balconies and partial sea views. Enjoy free Wi-Fi, flat-screen cable TV, and a safe in each room, along with complimentary toiletries in the bathrooms.

Prime Location: Situated next to the beach and a short walk from the vibrant 5th Avenue, Hotel Kay provides easy access to a variety of shops, restaurants, and bars. Explore the lively atmosphere and immerse yourself in the local culture.

Convenient Accessibility: With proximity to Playa del Carmen Bus Station, Cozumel Island ferry terminal, and Cancun International Airport, Hotel Kay ensures a seamless travel experience for guests. Book your stay now and indulge in a beachfront getaway at Hotel Kay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

6.8
Based on 175 reviews
Cleanliness: 4.19
Service: 8.16
Location: 9.2
Room Quality: 6.15
Amenities: 5.18
Value for Money: 7.14
Food and Beverage: 7.69
Overall Experience: 6.66
G
Gali • couple • ca
1
Pros:

Nothing, it's a shit hole, rusty faucet and shower, what has strong rust smell.

Cons:

Nothing, it's a shit hole, rusty faucet and shower, what has strong rust smell.
Old junky room, not renovated from building construction.
Toilet not working, no water to flush.
Beds are trash, hard as rock and wavey no leveled head is down and legs up. I hate the bed.
Faucet and shower arm are painted with rust gray pain.

2026-01-30 • via Nuitee
H
Homero • solo_traveller • mx
10
Pros:

La ubicación

Cons:

La terraza

2026-01-30 • via Nuitee
G
Guisselle • couple • mx
10
2026-01-28 • via Nuitee
R
Ramin Amini • couple • us
10
love the location, staff and specially the price.
Pros:

location is amazing, you can walk to every thing from here. even going to Cancun airport , just 2 minute walk to the bus station or the taxi share.
the hotel is old but the staff keeps every thing working good.

Cons:

less rain?

2026-01-22 • via Nuitee
A
Angel • solo_traveller • mx
1
Cons:

Hotel muy feo, sin mantenimiento, sucio

2026-01-19 • via Nuitee
F
francisco • couple • us
7
2026-01-15 • via Nuitee
A
Aguilar Espinoza • couple • cr
6
Pros:

La limpieza

Cons:

La alberca y la piscina muy descuidada

2026-01-13 • via Nuitee
P
Philip • couple • us
8
Great location
Pros:

Staff, location

Cons:

Some small maintenance problems

2026-01-13 • via Nuitee
M
Marcelo • family_with_children • ar
7
Excelente Opcion en cuanto a Relacion Precio/Calidad
Pros:

Ubicacion

Cons:

Estoy conforme

2026-01-12 • via Nuitee
E
Eric Vélez • couple • pa
10
Pros:

Ubicación

Cons:

El baño

2026-01-02 • via Nuitee
D
Denis • solo_traveller • ca
10
Great stay, location and price
Pros:

Great location, service and price.

Cons:

No elevators to upper floors.

2025-12-23 • via Nuitee
B
Bruce • couple • ca
7
Friendly staff, Old Hotel, great location. Good enough for me!
Pros:

Location is great

Cons:

It can get quite loud at night with the Sofia Bar blasting music until 1:30 am maybe 3 people including staff in there

2025-12-16 • via Nuitee
R
Reyna • extended_group • ar
6
Pros:

LA UBICACIÓN

Cons:

LO ANTIGUO

2025-12-15 • via Nuitee
J
John • solo_traveller • us
7
Short walk to the beach and close to all businesses
Pros:

Location

Cons:

I didn’t have any problems. It was all good for me.

2025-12-15 • via Nuitee
M
Magali • family_with_children • mx
8
Magnífica vista pero...
Pros:

Nos gustó la ubicación, la vista era espectacular , el tamaño muy adecuado y el personal muy amable. También tienen el beneficio de camastros gratis frente al hotel muy conveniente y cómodo.

Cons:

El colchón estaba en mal estado, tuvimos que pedir cambio de habitación. El baño olía muy mal muy rapidamente. Le falta mantenimiento al hotel en general, los pisos, acabados. Y no estaba lista la alberca y tampoco se veía muy limpio el jacuzzi o la regadera no nos dio confianza bañarnos ahí.

2025-12-14 • via Nuitee
M
maximiliano • solo_traveller • ar
10
Pros:

Habitación grande y con heladera

2025-12-05 • via Nuitee
L
Ludwig • extended_group • br
7
Pros:

Localização

Cons:

Chuveiro

2025-11-30 • via Nuitee
M
marcin • solo_traveller • ie
6
Preciselly what i needed. Cheap and safe.
Pros:

Safe location. Close to the shops and restaurants.

Cons:

Too close to shops and restaurants: loud at night.

2025-11-26 • via Nuitee
E
Esmeralda yaqueline • family_with_children • mx
10
2025-11-25 • via Nuitee
K
Kay • solo_traveller • de
4
Für den Preis auf keinen Fall wieder, vielleicht für ein Drittel des Preises beim aktuellen Zustand.
Pros:

Zentral, direkt am Strand in Playa del Carmen, super Ausblick vom Balkon und vom Zimmer aufs Meer, ich hatte ein Zimmer ganz vorne in Richtung mehr.

Es war so groß dass die durchschnittlich große Klimaanlage das Zimmer nicht effektiv kühlen konnte.

Keine 2 Minuten weg von der Flaniermeile von PdC.

Cons:

Zu dem Zeitpunkt Ende Mitte November wurde der Pool oben auf dem Hotel saniert, das machte tagsüber ordentlich Lärm.

Aber viel gravierender ist der totale Sanierungsstau dieses Hotel, eine hochstehende Türklinke an der Zimmertür war ja noch witzig.

In Lateinamerika kann man deutsche Standards und Erwartungen bestimmt nicht ansetzen, keine Frage.

Aber viele kleine Details an provisorischen Flickstellen lassen das Hotel einfach nur als komplett sanierungsbedürftige Bruchbude erscheinen.

2025-11-24 • via Nuitee