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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Hammam
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Non-smoking throughout
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Concierge service
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Kid meals
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious 4-Star Hotel in Prime City Centre Location
Swimming Pool, Gym, and Spa: Relax and unwind in our hotel's swimming pool, gym, and spa facilities, perfect for a rejuvenating stay.
Award-Winning Dining Experience: Indulge in a modern menu at our award-winning restaurant and sip on cocktails at the stylish lounge bar.
Panoramic City Views and Leisure Club: Enjoy breathtaking city views from our modern rooms and take advantage of our leisure club with Jacuzzi®, sauna, steam room, and fitness studio.
Experience luxury and convenience at Mercure Cardiff Holland House Hotel & Spa. Book now for an unforgettable stay!
* Guests are required to the credit card that was used to make the booking upon check-in.
* Please ensure the payment card is valid at the time of booking and upon check-in.
* Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).
* Guests at Hotel & Spa receive a 20% discount on Spa Treatments. Please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
* Please note there is limited parking available and subject to availability and it takes GBP 24 for 24 hours.
* Please note that pets will incur an additional charge of £30 per pet, per night.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs GBP 21 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Friendly staff
Too many lifts
Good location
Room was clean and tidy
Front entrance was tired with broken door no note of this by email
Heat in reception area was too much and uncomfortable for checking in
Not all facilities were available
It’s always very welcoming. Friendly staff and great hotel rooms
nice room
Location for my work. Cleanliness , efficiency of staff.Close to town and station.
Price of wine.
Good location. Friendly staff. Good room size.
Very tired decor. Beds and pillows very uncomfortable. Curtains did not join so large sections of light flooded in once the sun came up. Where the kettle was placed there was no plug.
Ottima location
Location, close to city centre
Everything else was horrible. The car park was hard to enter, the staff rude and apathetic, the room was dirty and smelly, the gym was barely functioning. I found it hard to get the simplest of things like an invoice. This stay was awful
Very bad
Very bad
Satisfied with everything
Clean
Bar closed despite being a busy weekend and hotel busy. Guests expected to pay to use pool and sauna etc. should be free to guests
No much staff were ok but just gave me an email to send my complaint to no offer of compensation or to
Look at my room to understand my concerns
My room stank of mould and damp the carpet was saturated and I think it was a leak from the bathroom shower maybe I checked in late and was so tired I just need to sleep with my disability I have to go with what my body can do.
However I should have complained then and changed rooms as it was very bad. Before I left the room I informed reception that the problem was very bad and they should not use room 701 again until they repaired the problem as it was awful. They did not come up to see just advised me of an email to send my complaint too. When I checked out they were apologetic and gave me a slip of paper with email on but I got the impression that this was not the first time?
I have taken pics small video of the carpet and when I got home and opened my boot of my car it stank of mould and damp of the room so it was that bad. I have had to wash the whole contents plus my coat it was that bad.
Will send to the email now to advise them too not to use this room until it can be repaired. Mould spores can be very nasty and cause chest and breathing problems so I hope it does not affect me as I have enough problems already, and also no one else who needs an accessible room should have to pay over £220 for a room which could make them ill.
The location was great for what we needed, the water pressure and heat when using the shower/bath was really good. View was good from our room
The carpet in our room was very stained, there was no heating as it was broken we had a very small oil radiator which was not efficient at heating the room. When we checked in the person on the desk tried to still say we needed to pay despite me showing that the room had been paid for in advance and their shirt was horrendously creased which didn’t leave a great impression
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