Kristal Hotel - All inclusive - Fully renovated rooms 2025

Hotels
8.1 (1203 reviews)
Golden Sands , Golden Sands , bg

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good facilities
Cons:
Poor cleanliness
Inconsistent food quality

Categories

Cleanliness
7.11
Multiple reviews noted poor cleanliness and inadequate room servicing.
Service
9.08
Generally positive comments regarding friendly staff and service.
Location
8.12
Some reviews mentioned it being away from the beach, but overall accessible.
Room Quality
7.57
Rooms were spacious but had issues with cleanliness and old facilities.
Amenities
8.6
Facilities were acceptable, with a clean pool but improvements noted needed.
Value for Money
8.56
Value generally good for price, though food quality was questioned.
Food and Beverage
7.11
Food quality was inconsistent and sometimes boring, with limited drink options.
Overall Experience
8.68
Mixed reviews with both pros and cons, but some guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:01

Property Description

Luxurious Accommodation Choices
Kristal hotel offers elegantly decorated standard twin rooms, cosy family rooms, and spacious superior double rooms, ensuring a comfortable stay for every guest.

Wellness Paradise
Indulge in relaxation at the hotel's wellness zone, featuring an indoor swimming pool, massages, steam bath, hammam, hot tub, and more. Pamper yourself and rejuvenate your senses during your stay.

Convenient Amenities and Activities
From the outdoor swimming pool with a child section to the on-site tennis court, gym, and open-air fitness options, Hotel Kristal provides a range of activities for guests to enjoy. Explore nearby shops, bars, and even an aqua park for a truly unforgettable experience.

Book now to experience the perfect blend of luxury and leisure at Hotel Kristal!

Important information:

During the winter of 2024, a complete renovation of hotel rooms has been done.
All rooms have a new design and furniture, laminated floors and modern bathrooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs BGN 20 per day.

Location

Guest Reviews

8.1
Based on 1203 reviews
Cleanliness: 7.11
Service: 9.08
Location: 8.12
Room Quality: 7.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 7.11
Overall Experience: 8.68
B
Bogdan • family_with_children • ro
9
Pros:

Am petrecut 7 nopți în perioada 11-18 august și ne-am simțit foarte bine la această locație . Mâncare diversificată zilnic și activități continue pentru copii/adulti . Timpul de mers până la plaja 8-10 minute .

Cons:

A trebuit să mergem la o parcare privată (50 lei/zi) cu toate ca era loc de parcare în fața hotelului .
Ca să prinzi loc pe șezlong la piscină trebuia coborât dimineața să pui prosoapele .

2026-01-19 • via Nuitee
D
Dumitru Ciprian • family_with_children • ro
8
O vacanță plăcută cu locație și mâncare bună. Își merită banii plătiți.
Pros:

Mâncarea a fost conform așteptărilor, adică chiar bună. Unele feluri se cam repetau dar,per total a fost foarte bine. Făină locația, curată și mâncare bună. S-a meritat din punctul nostru de vedere.

Cons:

Parcarea ar trebui să fie mai mare și să ofere cafea boabe în loc de ness,cafea boabe este, dar plătită extra.

2026-01-19 • via Nuitee
C
Ciobotaru • family_with_children • ro
7
2026-01-19 • via Nuitee
H
helen • family_with_children • ro
6
Singurul sejur dupa care am fost foarte bucuroasa ca ma intorc acasa!
Pros:

Curatenia in camera si amenajarea ei, preparatele culinare realizate in fata oaspetilor!
De asemenea mi a placut enorm de angajata de la inghetata, Nevede, care spunea zambind ce feluri de inghetata oferea si o persoana foarte amabila!
Camerista Ludmila, o femeie deosebita, care presta o curatenie exemplara zi de zi pe etajul 6 al hotelului!

Cons:

Băuturile sunt de la un dozator al carui filtru nu a mai fost schimbat demult lasand un gust amar cand bei apa, motiv pentru care am facut o indigestie foarte urata eu cu fiul meu, pe cand sotul a scapat intrucat consumase bere rece si vin( slab calitativ)! Cand i am cerut managerului o portie de orez care sa ne ajute, i am adus la cunostiinta, iar acesta a negat! Nu cunosc niciun nr de telefon de la Oficiul pentru Protectia Consumatorilor ca i as fi chemat! Am consumat numai apa imbuteliata dupa 2 zile de stat efectiv in camera!
De asemenea reactia receptionerei si a porterului care ne a dirijat sa parcam masina pe un deal neamenajat contra cost, nefiind disponibila sa ne comunice daca s ar elibera vreun loc de parcare in jurul hotelului in urmatoarele zile, iar cu un alt bulgar client care a refuzat sa parcheze pe acelasi deal, au fost mult mai deschisi !
Am fost nevoiti sa lasam masina in soare, intr o zona nesupravegheata si cu taxa 20 leva/ zi la o persoana care nu inspira deloc incredere!

2026-01-19 • via Nuitee
M
Mónika • family_with_children • gb
10
2026-01-19 • via Nuitee
M
Maryna • family_with_children • be
10
2026-01-19 • via Nuitee
M
Maricel • family_with_children • ro
8
Pros:

Bun,dar doamna de la recepție brunetă și cu ochii bulbucați foarte obraznica la primire, nu ne a lăsat pe un loc de parcare nici măcar să descarcam bagajele

Cons:

doamna de la recepție brunetă și cu ochii bulbucați foarte obraznica la primire, nu ne a lăsat pe un loc de parcare nici măcar să descarcam bagajele ....oferiți locuri de parcare doar oamenilor cu mașini scumpe ,pe bani mulți bănuiesc...înafară de doamna de la recepție care ne a trimis la o parcare la vreo 500 m.totul a fost ok

2026-01-19 • via Nuitee
I
Iulian • family_with_children • ro
10
Superb
2026-01-19 • via Nuitee
N
Nicolae Romica • couple • ro
9
Pros:

Great location, big and renovated rooms with daily cleaning. The hotel has a private beach with sunbeds at about 5 min walking distance. The food was good and pretty variated.

Cons:

No beach bar.
Not top on the cocktails selection, but you can find enough drinks

2026-01-19 • via Nuitee
M
Mihaela • family_with_children • ro
8
2026-01-19 • via Nuitee
N
Nicoleta • couple • ro
4
2026-01-19 • via Nuitee
A
Adrian • family_with_children • ro
7
The food was awful
Pros:

Just fine

Cons:

The food

2026-01-19 • via Nuitee
G
Gloria • family_with_children • gb
10
Relaxing, comfortable family stay with something for everyone to enjoy. Amazing food and lovely pool
Pros:

Beautiful hotel tucked in amazing greenery. We visited in June and the linden trees had bloomed so it smelled amazing and overall the green areas were impressive from rose garden to lovely lavender by the pool bar all was lovely. Hotel was very comfortable and clean, pools were perfect for a family trip. The kids pool is suitable for over 3 year olds but there were 3 pools to choose from so lots of options if the kids have swimming ring they can go in the adult pool with a person. The pools open at 9 and close at 18. Food is served at best times and is well organised, delicious and lots of choice. Loved the different cuisine nights from pirate evening to Japanese evening. The kids animation was lovely and there was a kids disco every evening at 20:00 for half hour. Rooms were clean and modern, recently refurbished and very comfortable.

Cons:

The ice cream station was very poorly organised with massive queues and only open 12-15.

Coffee served as part of all inclusive was very weak and I didn’t like it.

The kids pool got dirty but after quick request they cleaned it to high standard.

2026-01-19 • via Nuitee
S
Silvia • family_with_children • ro
8
Pros:

Totul

2026-01-19 • via Nuitee
V
Valeriu • family_with_children • gb
8
Every year, you need to update all the flaws, and everything will be fine
Pros:

Everything was fine, the room, the restaurant, staff was friendly

Cons:

The room was checked in late ,The room gym,exercise equipment not in good condition, the elevator(lift) was very slow, and there were not enough umbrellas around the pool many of them was broken

2026-01-19 • via Nuitee
A
Andrei Dorian • family_with_children • ro
6
Pros:

Calitatea mâncărurilor.

Cons:

Lipsă locuri de parcare. Trebuie să ai o grijă în plus.

2026-01-19 • via Nuitee
G
Georgiana • couple • ro
10
Perfect ! Aproape de plajă.
Pros:

Tot personalul este minunat. Toți foarte amabili. Camera a fost curata,doamnele de la curățenie au fost foarte drăguțe și ne au ajutat foarte rapid cand le am rugat sa mai primim lucruri pe care le consumasem in toaleta. Balconul a fost foarte spațios față de cele ale vecinilor. Iar mâncarea diferită în fiecare seară.

Cons:

Totul perfect

2026-01-19 • via Nuitee
G
Georgiana • family_with_children • ro
4
Oribil
Pros:

Mult spațiu verde,dar serviciile,mâncarea și băutură,în special cafeaua erau jalnice

Cons:

Camera a fost murdara,doar schimbata lenjeria.Mancarea fără gust,puține feluri de mâncare,unele ramase de la prânz sau seara.Desertul a fost oribil,nimic din ce arata în pozele de pe site.Cafeaua era oribila,fără gust,o apa colorata și atât.Desi scrie Kids friendly hotelul nu a pregătit nimic pentru bebelusi mai mici de un an.Nu recomand deloc acest hotel.

2026-01-19 • via Nuitee
A
Alexandra • couple • ro
7
Plăcut
Pros:

Un hotel decent, camerele renovate. Mâncarea a fost ok, aveai de unde alege.

Cons:

Destul de departe de plaja. Am cerut în prima zi să se facă curățenie în camera iar camerista ne-a luat și prosoapele din baie dar nu ne-a pus și altele curate în schimb. Ulterior am fost la recepție și am cerut alte prosoape. În a doua zi, am găsit pe măsuță o cârpă de șters praful, uitată de camerista bineînțeles.

2026-01-19 • via Nuitee
M
Mihai • couple • ro
5
Dezamăgire
Pros:

Piscina curată, în camere curat.

Cons:

Mâncarea si băuturile de la bar.

2026-01-19 • via Nuitee