Burlington Hotel, BW Premier Collection by Best Western

Hotels
•
BW Premier Collection
9 (4078 reviews)
Earls Avenue , Folkestone , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Great Location
Good Breakfast
Cons:
Tiny Rooms
Inconsistent Amenities

Categories

Cleanliness
9.25
The hotel is very clean and has well-served clean rooms.
Service
9.25
Staff are attentive, friendly, and provide excellent customer service.
Location
9.25
Great location close to the seafront and other attractions.
Room Quality
8.75
Rooms are nicely decorated and clean, but some are small.
Amenities
8.75
Features like the bar and breakfast offerings were good, but lacking in some specifics.
Value for Money
8.75
Pricing is reasonable considering the services offered; however, some found rooms tiny for the price.
Food and Beverage
8.75
Breakfast is extensive and tasty; some reviewers had minor issues with the tea quality.
Overall Experience
9.25
Overall, a well-regarded hotel experience that many would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:09

Property Description

Victorian Charm and Sea Views

The Burlington Hotel, set in leafy gardens overlooking the Leas Promenade and English Channel, offers a grand Victorian experience just a short walk from Folkestone's town center and beach.

Pet-Friendly Accommodation

Welcoming pets at an additional charge, the hotel provides standard and superior rooms for furry friends. Inform the hotel in advance for a seamless stay with your pet.

Culinary Delights and Premium Spirits

Indulge in modern British cuisine at the Bay Tree Bar & Grill or sip on expertly crafted cocktails at the stylish Cocktail Bar. Enjoy a wide selection of premium spirits and locally sourced beverages.

Experience elegance and convenience at the Burlington Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

The hotel has a car charging point on-site now as a new service.

A credit/debit card pre-authorisation will be required at check-in to cover the full amount for your stay (if not prepaid) plus an additional amount for incidentals and potential charges. The pre-authorisation is completed when you check out, and any unused funds will be released back to your card. If you experience delays in funds being released back to your card or bank, please contact your card issuer directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 4078 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
J
J • couple • gb
10
Good
Pros:

All

Cons:

NA

2026-06-05 • via Nuitee
J
JandP-109 • Couples • Swansea, Swansea County, South Wales, Wales
10
Fabulous
Pros:

Lovely hotel near to the cliff path and town. Very convenient for the Shuttle to France as well as visiting Folkestone. We have stayed overnight many times. The hotel has a small carpark but there is also lots of free parking on the road at the side of the hotel. Staff are friendly, rooms are beautiful and the food is great.

2026-06-04 • via Tripadvisor
R
Richard • couple • gb
8
Comfortable night
Pros:

Good location near the tunnel

Cons:

Nothing

2026-06-04 • via Nuitee
P
Peter • couple • gb
8
Pleasant stay
Pros:

Location

2026-06-04 • via Nuitee
C
Cowpat01 • solo_traveller • nz
8
Comfortable stay
Pros:

Good location, clean & friendly staff. Parking was a plus.

Cons:

Wifi was unsecured which is similar to budget hotels. TV reception was sometimes patchy.

2026-06-04 • via Nuitee
A
Andreas • couple • de
9
Ist immer noch eine gute Wahl für folkstone
Pros:

Das Hotel ist empfehlenswert und lebt immer noch vom Charme und Geist vergangener Zeiten und es wurde gut in die Bäder und Einrichtung investiert, da gibt es nichts zu beanstanden. Das Personal beim Fühstück war sehr zuvorkommend und freundlich wie gewohnt.

Cons:

Mit Hund bekamen wir das Zimmer 4 das wohl eigentlich für Rollstuhlfahrer gedacht ist. Motto: mit Hund braucht man wohl mehr Platz. Das Zimmer hatte mal gar keinen Ausblick in Richtung Meer und war trotz Platzangebot nicht so ansprechend.
Zum Frühstück gab es nur Sitzplätze am Buffet, wo es stickig und viel zu warm war und nach Essen roch. Weil eine französische Reisegruppe mit Bus am Vorabend anreiste war wohl sonst nichts besseres frei.

2026-06-04 • via Nuitee
A
Alexa • extended_group • it
10
Consiglio questo meraviglioso alloggio sul mare, sembra un castello. Comodo, pulito, perfetto.
Pros:

Ho adorato la struttura, la comodità della nostra camera, la colazione

2026-06-04 • via Nuitee
E
Emma • couple • gb
10
2026-06-04 • via Nuitee
D
Darren • solo_traveller • gb
7
Pros:

Great hotel lovely building. Comfy bed. Clean facilities.
Very nice restaurant and great staff.

Cons:

Because it's an old building it does not have air conditioning. A fan was provided only a small desk top one.

2026-06-03 • via Nuitee
D
Darren • solo_traveller • gb
7
2026-06-03 • via Nuitee
P
Paulina • couple • gb
7
2026-06-03 • via Nuitee
S
Sharon • solo_traveller • gb
10
2026-06-02 • via Nuitee
G
Guislaine • couple • fr
10
A ne pas manquer
Pros:

Accueil chaleueux, grande chambre très confortable et super équipée, petit déjeuner très copieux, rapport qualité/prix excellent
Bref étape à ne pas manquer

Cons:

Rien

2026-06-02 • via Nuitee
G
Gilles • couple • gb
8
Cons:

Food in restaurant

2026-06-02 • via Nuitee
T
Tracie • solo_traveller • gb
9
Lovely hotel. Would stay again!
Pros:

Friendliness of staff, very accommodating. Quiet, clean room, spa bath was fab! Beautiful building. Easy to park. We didn't have a dog with us but we liked that dogs were welcome.

Cons:

Room price was a bit high. Pillow was firm to lean on but a bit hard to sleep with. Full English breakfast had been sat there awhile so eggs were hard and mushrooms were chewy!

2026-06-01 • via Nuitee
S
Scott • couple • gb
9
A very pleasant stay and will come back again.
Pros:

Lovely building, nice location, great staff and comfortable

Cons:

No air conditioning

2026-06-01 • via Nuitee
J
Jonathan • family_with_children • gb
8
Beautiful staff with great customer service
Pros:

- Reception staff accommodating, friendly and professional
- Period property / features
- Room size of suites
- Location
- Recently renovated rooms are a good specification
- Recently renovated bar and restaurant
- EV charge point

Cons:

- Lack of parking, but unavoidable due to location
- No air conditioning and windows can’t be opened wide due to pigeons. However, 2 small fans were provided. AC is difficult to install but possible in a period property and should be standard in suites in my opinion eg see Clifton Hotel. Larger tower fans should be standard as a minimum in each room.

2026-06-01 • via Nuitee
A
Anne Laure • couple • fr
9
Excellent hôtel pour faire une étape
Pros:

Proximité du shuttle
Parking
Ouverture 24/24

2026-06-01 • via Nuitee
C
Clare • couple • gb
8
A comfortable stop-over for the channel tunnel
Pros:

The room was comfortable and clean. The bathroom was a good size and the shower worked well. Parking was relatively easy and the hotel was close to the sea, where there were a variety of places to eat and drink within easy walking distance.

2026-06-01 • via Nuitee
P
Peter • solo_traveller • gb
7
2026-06-01 • via Nuitee