Burlington Hotel, BW Premier Collection by Best Western

Hotels
BW Premier Collection
9 (4355 reviews)
Earls Avenue , Folkestone , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Great Location
Good Breakfast
Cons:
Tiny Rooms
Inconsistent Amenities

Categories

Cleanliness
9.25
The hotel is very clean and has well-served clean rooms.
Service
9.25
Staff are attentive, friendly, and provide excellent customer service.
Location
9.25
Great location close to the seafront and other attractions.
Room Quality
8.75
Rooms are nicely decorated and clean, but some are small.
Amenities
8.75
Features like the bar and breakfast offerings were good, but lacking in some specifics.
Value for Money
8.75
Pricing is reasonable considering the services offered; however, some found rooms tiny for the price.
Food and Beverage
8.75
Breakfast is extensive and tasty; some reviewers had minor issues with the tea quality.
Overall Experience
9.25
Overall, a well-regarded hotel experience that many would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:09

Property Description

Victorian Charm and Sea Views

The Burlington Hotel, set in leafy gardens overlooking the Leas Promenade and English Channel, offers a grand Victorian experience just a short walk from Folkestone's town center and beach.

Pet-Friendly Accommodation

Welcoming pets at an additional charge, the hotel provides standard and superior rooms for furry friends. Inform the hotel in advance for a seamless stay with your pet.

Culinary Delights and Premium Spirits

Indulge in modern British cuisine at the Bay Tree Bar & Grill or sip on expertly crafted cocktails at the stylish Cocktail Bar. Enjoy a wide selection of premium spirits and locally sourced beverages.

Experience elegance and convenience at the Burlington Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

The hotel has a car charging point on-site now as a new service.

A credit/debit card pre-authorisation will be required at check-in to cover the full amount for your stay (if not prepaid) plus an additional amount for incidentals and potential charges. The pre-authorisation is completed when you check out, and any unused funds will be released back to your card. If you experience delays in funds being released back to your card or bank, please contact your card issuer directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4355 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
W
Wendy couple gb
8
A pleasant classic style hotel. Would stay again.
Pros:

A pleasant room, clean and well-equipped. The public sitting areas were very pleasant, spacious and comfortable. The restaurant was very good and the food was excellent at breakfast and dinner. The bar was attractive and had a very nice outdoor sitting area. The staff were friendly and helpful.

Cons:

Room 220 had five steps up to the very heavy door. We managed OK, but a lot of people who have difficulty with steps would not. The weather was cool when we were there, but had we been there during the recent heat-waves the room would have been very hot even with the windows open and, incidently, having the windows open allows pigeons to try to enter, even though there are anti-bird spikes on the outside windowsill. The pigeons just ignore them!

2026-08-29 via Nuitee
Z
Zar solo_traveller gb
7
Good but could do better
Pros:

Location and free parking.

Cons:

Limited parking, had to wait 10 mins for cocktail order, as bar tender unaware how to make.
Could not work out how to change shower setting from freestanding (overhead) to hand held wand.
Also disappointed that were unable to have a cup of coffee, before we checked out, noting we chose not to have breakfast.

2026-08-29 via Nuitee
A
Amelie couple ch
5
2026-08-29 via Nuitee
M
matteomelli solo_traveller it
7
Posizione ottima ma servizi e rapporto qualità prezzo non ottimali
Pros:

Ho pernottato con la mia famiglia, la struttura e gli ambienti sono classici e sicuramente tipici del luogo la posizione ottima molto vicina al mare.

Cons:

A mio giudizio Il costo è molto elevato in rapporto ai servizi e al contesto. La struttura è stata ammodernata anche se a mio giudizio avrebbe bisogno di qualche ulteriore intervento.

2026-08-28 via Nuitee
K
Kate couple gb
9
2026-08-28 via Nuitee
F
farshid couple gb
8
Great location, very friendly staff.
Pros:

Very comfy bed and very friendly staff . Very comfy bed

Cons:

A bit noisy corridor when people passing by and can not open the windows for noise of the traffic. Air conditioning would be great

2026-08-28 via Nuitee
D
Danielle family_with_children gb
8
Restaurant and bar the best bit of the hotel
Pros:

The patio bar was an absolute delight, the staff members were so diligent. Perfect summer evening eating delicious food, drinking fabulous wine and cocktails.

Cons:

No aircon. No movement of air in the height of summer. Carpark small, parking now a fee along the street.

2026-08-28 via Nuitee
J
JMA couple nl
8
2026-08-28 via Nuitee
S
sarahlW1306DM Family
6
Missed experience
Pros:

Parking was a huge issue at night . All the roads are full. The hotel is very dated and dusty. The noise travels from the room above. It was so loud when they got up and showered. Woke us up with a start. Breakfast was nice but small plates . Very noisy room to eat . You were expected to use your fingers to put salt on your meal . The staff were very polite and helpful.

2026-08-27 via Tripadvisor
A
Angie couple de
8
Pros:

Great location to the sea and to the Channel Tunnel. They provided a doggy bed and bowl which was great.

Cons:

The bed was not very comfortable and my room was opposite the lift that was loud during the night.

2026-08-27 via Nuitee
W
Woods solo_traveller gb
10
Pros:

Lovely room, lovely quite location

2026-08-27 via Nuitee
R
Richard family_with_children nl
9
A great place to visit Folkestone
Pros:

Very classy hotel with fancy rooms, great breakfast and a nice location

Cons:

No airco

2026-08-26 via Nuitee
R
Reo solo_traveller gb
6
Ideal for being close to the channel tunnel.
Pros:

The location and girl on reception was very helpful and friendly.

Cons:

So uncomfortable

2026-08-26 via Nuitee
S
Stephen family_with_children gb
7
Pros:

Size of bedrooms

Cons:

Lack of parking

2026-08-26 via Nuitee
S
Sally solo_traveller gb
9
Pros:

Location was perfect and the restaurant food was great

Cons:

The parking was restricted to only 12 cars on a first come first served basis. We were lucky to get a space otherwise you have to get a parking permit for on street parking.

2026-08-26 via Nuitee
B
Berenice couple gb
10
Lovely friendly staff, beautiful building lovely clean and fresh room lovely features
Pros:

Lovely
Location and beautiful building , very well looked after and clean

Cons:

Nothing

2026-08-25 via Nuitee
M
Matthias solo_traveller de
9
2026-08-25 via Nuitee
R
Rosenau family_with_children de
8
2026-08-24 via Nuitee
N
Nikki solo_traveller gb
8
2026-08-24 via Nuitee
G
Gareth family_with_children gb
7
Nice hotel, but beware if you’re driving an EV.
Pros:

Beautiful property. Rooms were a good size.

Cons:

Don’t rely on being able to use the EV chargers. There was a non-EV car parked in one of the spots and the staff wouldn’t do anything to help move it. This meant the instead of being able to drive straight to my destination in Netherlands the next morning, the first day of my trip the next day was spent trying to find EV charging while in France to be able to reach my destination. Due to this I probably wouldn’t book here again.

2026-08-23 via Nuitee