Burlington Hotel, BW Premier Collection by Best Western

Hotels
BW Premier Collection
9 (4153 reviews)
Earls Avenue , Folkestone , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Great Location
Good Breakfast
Cons:
Tiny Rooms
Inconsistent Amenities

Categories

Cleanliness
9.25
The hotel is very clean and has well-served clean rooms.
Service
9.25
Staff are attentive, friendly, and provide excellent customer service.
Location
9.25
Great location close to the seafront and other attractions.
Room Quality
8.75
Rooms are nicely decorated and clean, but some are small.
Amenities
8.75
Features like the bar and breakfast offerings were good, but lacking in some specifics.
Value for Money
8.75
Pricing is reasonable considering the services offered; however, some found rooms tiny for the price.
Food and Beverage
8.75
Breakfast is extensive and tasty; some reviewers had minor issues with the tea quality.
Overall Experience
9.25
Overall, a well-regarded hotel experience that many would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:09

Property Description

Victorian Charm and Sea Views

The Burlington Hotel, set in leafy gardens overlooking the Leas Promenade and English Channel, offers a grand Victorian experience just a short walk from Folkestone's town center and beach.

Pet-Friendly Accommodation

Welcoming pets at an additional charge, the hotel provides standard and superior rooms for furry friends. Inform the hotel in advance for a seamless stay with your pet.

Culinary Delights and Premium Spirits

Indulge in modern British cuisine at the Bay Tree Bar & Grill or sip on expertly crafted cocktails at the stylish Cocktail Bar. Enjoy a wide selection of premium spirits and locally sourced beverages.

Experience elegance and convenience at the Burlington Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

The hotel has a car charging point on-site now as a new service.

A credit/debit card pre-authorisation will be required at check-in to cover the full amount for your stay (if not prepaid) plus an additional amount for incidentals and potential charges. The pre-authorisation is completed when you check out, and any unused funds will be released back to your card. If you experience delays in funds being released back to your card or bank, please contact your card issuer directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

9
Based on 4153 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
A
Andrew couple gb
9
excellent hotel room and facilities, limited parking
Pros:

overnight stay before getting train to France, excellent location and facilities, staff were very helpful

Cons:

car parking, we were lucky to get a space on the road cloase to the hotel, if we had not it would have been inconvenient to say the least

2026-06-27 via Nuitee
A
Aucun couple be
8
Je reviendrai !!
Pros:

Le personnel était charmant (sauf le Monsieur à la réception, le soir) et faisait tout pour nous aider et améliorer notre séjour par de petits détails très agréables. L’hôtel est très bien situé !

Cons:

Le réceptionniste du soir, aucun sourire, plutôt désagréable.

2026-06-27 via Nuitee
B
Brian couple gb
3
Overpriced and tatty
Pros:

we were overcharged for a room with no aircon, scaffolding and the promise of workmen stsring through our window at 9am. A derisory attempt to offer a basic room in the attic which was even hotter was made. A joke.

2026-06-27 via Nuitee
S
Sophie solo_traveller gb
8
2026-06-27 via Nuitee
D
Dr. Rainer family_with_children de
9
Sehr gutes Hotel für eine Übernachtung während einer Rundreise.
Pros:

Die Räume sind genügend groß und gut ausgestattet. Das Frühstück war sehr gut.
Die Altstadt ist fußläufig erreichbar. Sehr geeignet für eine Zwischenübernachtung nach oder vor dem Eurotunnel.

2026-06-26 via Nuitee
K
Katie couple gb
10
2026-06-26 via Nuitee
N
Nicole Roskamp solo_traveller nl
8
Pros:

Prachtig oud gebouw. Goed ontbijt

Cons:

Kamer heel erg klein en benauwd. Gelukkig was er wel n kleine ventilator en konden ramen open.

2026-06-26 via Nuitee
T
Tina couple gb
8
2026-06-25 via Nuitee
B
Bert couple nl
6
Hotel op mooie locatie in Folkestone
Pros:

Burlington Hotel ligt vlakbij de boulevard van Folkestone. Mooie- en rustige locatie. We konden eerder inchecken, wat erg fijn was. Gastvrije ontvangst ook.

Cons:

Vrij kleine kamer. Het hotel is een beetje vergane glorie wat zijn charme kan hebben, maar de krakende houten vloer zorgde ervoor dat we iedere stap hoorden van de gasten die boven (of naast ons) een kamer hadden. Onaangename verrassing was dat we eind van de middag een parkeerboete zagen onder de ruitenwisser van onze auto terwijl wij betaald hadden voor een parkeervergunning! Ze zouden dit echter voor ons oplossen. Het heeft vervolgens 5 weken geduurd (na veel e-mails van onze kant!) dat men liet weten dat de boete kwijtgescholden was.

2026-06-25 via Nuitee
V
Volkan solo_traveller tr
10
Perfect location, great hotel, great staff
Pros:

Very nice and quite area, also very close to the seaside

Cons:

No Air conditioning :)

2026-06-25 via Nuitee
F
fiona solo_traveller gb
7
Folkestone faded grandeur
Pros:

The Restaurant Manager was fantastic. She listened to dietary needs and did her research overnight to provide a gluten free vegan breakfast. She even offered to bring in her own cereals. Thank you.
The location was fab. We could walk to restaurants, entertainment and the beach

Cons:

Our room was very small..maybe we were just unlucky. The communal areas are spacious but sadly rather tired.

2026-06-25 via Nuitee
D
Drew couple gb
10
Perfect for our overnight stop over made the next day of travel much more bearable.
Pros:

Amazing hotel, staff, food the room were exceptional and they catered for our dog. Perfect location for the Eurotunnel easy to find parking was a bit of an issue but eventually sorted out a space within 200meters of the hotel. A superb experience.

Cons:

Nothing at all.

2026-06-25 via Nuitee
A
Anne-Christel solo_traveller de
9
2026-06-25 via Nuitee
N
Nigel couple gb
9
Lovely location and room but very, very, very hot with no air-conditioning.
Pros:

Room, location and food.

Cons:

No air-conditioning.

2026-06-25 via Nuitee
T
TIMOTHY couple gb
8
2026-06-25 via Nuitee
J
Jadwiga solo_traveller gb
1
Pros:

Brudny pokoj i hotel nigdy wiecej nie przyjadę

Cons:

Nic mi sie nie podobało.

2026-06-24 via Nuitee
A
Alyson couple gb
10
The staff we very accommodating and made our stay very welcoming.
Pros:

Staff excellent & location

Cons:

Nothing

2026-06-24 via Nuitee
M
Michael solo_traveller gb
10
2026-06-24 via Nuitee
S
stephen deaville solo_traveller gb
9
2026-06-24 via Nuitee
H
head solo_traveller gb
7
1 night in folkstone
Pros:

Very relaxed atmosphere, the breakfast was excellent. Lovely old building, very charming place

Cons:

We requested a room with a bath and a view but we received a room with a shower and scaffolding up outside the window.
The mattresses were a real let down and very uncomfortable unfortunately

2026-06-23 via Nuitee