The Klagan Hotel

Hotels
8.3 (762 reviews)
Unit 25-28, Ground Floor, 8th-10th Floor, Block D, Warisan Square, Jalan Tun Fuad Stephens , Kota Kinabalu , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Convenient location
Cons:
Air conditioning issues
Dirty dishes in the dining area
Some negative customer service experiences

Categories

Cleanliness
7.55
Some complaints about dirty dishes and general room cleanliness.
Service
8.55
Mixed reviews; while some praised the staff, issues were noted with customer service.
Location
9.05
Convenience of location near shopping and restaurants praised in several reviews.
Room Quality
8.05
Rooms generally clean and comfortable, but there's mention of air conditioning issues.
Amenities
8.55
Facilities regarded as good overall, with specific mentions of parking and room size.
Value for Money
8.55
Value perception noted as good, though some expected more for the price.
Food and Beverage
7.55
Breakfast and coffee received mixed feedback; room for improvement noted.
Overall Experience
8.55
Overall positive experiences shared, despite some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:50

Property Description

Modern Rooms with Free WiFi
The Klagan Hotel offers modern air-conditioned guest rooms decorated with natural colors and equipped with flat-screen satellite TV. Enjoy free WiFi throughout the property for your convenience.

Dining Options
Indulge in Asian and Malaysian cuisines at Wanyan Rooftop Cafe or savor coffee and pastries at The Klagan Lounge. Choose from a variety of dining options to suit your taste preferences during your stay.

Convenient Location
Located in Kota Kinabalu city centre, The Klagan Hotel is just 350 metres from Kota Kinabalu Waterfront. With Centre Point Sabah and Gaya Street nearby, explore the city with ease and convenience.

To book your stay at The Klagan Hotel and experience comfort and convenience in Kota Kinabalu, reserve now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 110 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 762 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
Z
Zarina • family_with_children • bn
10
2026-03-21 • via Nuitee
I
ISMAIL • couple • my
9
2026-03-19 • via Nuitee
R
rahman • family_with_children • my
10
Pros:

Very nice hotel

Cons:

Nothing. Everthing is good

2026-03-18 • via Nuitee
R
Ranjit • solo_traveller • bn
8
2026-03-17 • via Nuitee
H
Hans Hm • family_with_children • bn
8
2026-03-17 • via Nuitee
H
HAYANO • family_with_children • jp
10
Pros:

立地、スタッフの対応、朝食、全て大満足でした。

Cons:

お部屋にアリの行列が居ました。ちょっと机に食べ物を置くと、やってくるので気を使いました。ゴミも、水洗いや袋にまとめて捨てました。

2026-03-16 • via Nuitee
D
dg radiah • family_with_children • my
8
2026-03-16 • via Nuitee
A
Ardee • family_with_children • my
9
2026-03-15 • via Nuitee
S
Suffri • family_with_children • bn
8
2026-03-13 • via Nuitee
J
jennifer • couple • my
8
2026-03-12 • via Nuitee
N
Norkhatizah • family_with_children • my
7
2026-03-11 • via Nuitee
C
CLARENCE • family_with_children • my
8
Pros:

Very happy

2026-03-10 • via Nuitee
B
BASI • couple • my
10
Overall its very satisfactory
2026-03-09 • via Nuitee
D
Datin Julie • family_with_children • bn
6
Pros:

Location was fantastic,making it easy to explore the area and the cleanliness was top notch ensuring a comfortable environment. The staffs incredibly friendly and attentive adding to the positive experience. Facilities were impressive particularly the stunning views. Overall a solid choice for a stay!

Cons:

I would like to make complaint regarding the toilet in our hotel room. The toilet is currently blocked & flooding, causing water to overflow on the floor. The situation is very inconvenient & uncomfortable for us! The sink is blocked & water cannot drain properly causing water accumalate in the basin. This requires immediate attention to fix the blockage. The issues needs to be checked & reapired ASAP. tq!

2026-03-07 • via Nuitee
M
Mohd Zulkhairi • family_with_children • my
10
2026-03-06 • via Nuitee
H
Hj Abdul Gapak • family_with_children • my
6
2026-03-02 • via Nuitee
J
Jovita • family_with_children • my
10
2026-03-02 • via Nuitee
J
Julie • solo_traveller • my
9
Overall, I had a pleasant stay and was satisfied with the hotel’s service and facilities.
Pros:

Clean and friendly staff

Cons:

Bathroom-The shower area gets flooded because the water doesn’t drain properly.

2026-03-02 • via Nuitee
K
Khairul Niza • family_with_children • my
9
Superb staycation
Pros:

Strategic location and cozy ambience

Cons:

Nil

2026-03-01 • via Nuitee
A
abdul malik bin • family_with_children • my
7
2026-02-28 • via Nuitee