Hotel Metropol

Hotels
8.5 (4714 reviews)
Luis Moya 39 Col. Centro , Mexico City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Noise issues
Cleanliness complaints
Reception service variability

Categories

Cleanliness
7.89
There were complaints about cleanliness, including hair found in the showers and sheets.
Service
8.86
Generally good service, with specific mentions of friendly staff, but noted incidents of poor attention in reception.
Location
9.4
Many reviews highlighted the excellent location near key points of interest.
Room Quality
8.35
Rooms were clean and comfortable, but some had issues like bad locks and maintenance problems.
Amenities
8.38
Amenities were decent, but a few guests mentioned issues like no hot water in some instances.
Value for Money
8.34
Good balance of price and quality, although breakfast was not included, which some found disappointing.
Food and Beverage
7.89
Breakfast is valued but not included; food quality was generally considered good.
Overall Experience
8.86
Overall stay was positive, with good reviews on location and staff, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:35

Property Description

Central Location in Mexico City
Located on the tree-lined avenue of Luis Moya, Hotel Metropol is just a block away from the iconic Palace of Fine Arts, offering guests a vibrant and convenient stay in the heart of Mexico City.

On-Site Dining Experience
Indulge in a culinary journey with delicious authentic Mexican and international cuisine at our on-site restaurant. Enjoy a refreshing drink and live music at the Lobby Bar in the evenings, creating the perfect ambiance for relaxation.

Comfortable Accommodation and Room Service
Unwind in our cozy guestrooms after a busy day exploring the city and take advantage of our convenient room service. Wake up refreshed to explore the nearby cathedrals and colonial architecture, just steps away from the hotel.

Book your stay at Hotel Metropol today for an unforgettable experience in Mexico City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note children staying for free must pay 50% adult price at restaurant.

Please note that refurbished rooms are only located on 5th floor and are subject to availability "on arrival".

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 6 years old and over stay for MXN 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4714 reviews
Cleanliness: 7.89
Service: 8.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 8.86
G
Gerry Flow • family_with_children • mx
9
Pros:

Ubicación

Cons:

Baño

2026-03-21 • via Nuitee
A
Aillyn • solo_traveller • mx
10
2026-03-21 • via Nuitee
J
Jordan Alejandro • couple • ar
9
2026-03-20 • via Nuitee
A
Abraham • couple • mx
8
Bueno
Pros:

La ubicacion y trato del personal.

Cons:

Ya se ve viejito para el costo.

2026-03-20 • via Nuitee
J
Jesús • solo_traveller • cr
9
2026-03-19 • via Nuitee
P
Paul • couple • us
7
I will probably return to the location in the future on another trip. The staff was pleasant. A breakfast being offered
Pros:

Location was great. It was clean but just a little old.

Cons:

There should be smaller lights at the side of the bed so the large lights do not need to be controlled from just one side of the bed. There needs to be electrical outlets for charging items like phones on both sides of the bed. Fresh water in bottles should be in each room daily.
I was unable to reach the hotel on the first night I had booked because the person transporting us had a seizure and could no longer drive and we had to make other arrangements. I did write to the property letting them know we could not make it the first night of my accommodation. I did not receive any response. I would have appreciated being compensated and reimbursed for the night I missed but was charged for anyway. I actually booked two rooms and so I lost the cost of one night for two rooms. Contacting me from the hotel after I contacted the hotel in writing would have been professionally businesslike.

2026-03-19 • via Nuitee
J
Jose Alfredo • couple • mx
10
2026-03-19 • via Nuitee
E
Eduardo Javier • family_with_children • mx
6
Pros:

Ubicacion

Cons:

Personal

2026-03-19 • via Nuitee
M
Marcela • extended_group • us
10
Amazing stay for a very decent price!
Pros:

The room was super clean and tidy, the gym is super equipped and spacious. The location is hard to beat, I was able to park my car and the staff was always ready to help.

2026-03-18 • via Nuitee
A
ALEXANDER PODGURSKIY • couple • ru
10
Pros:

Nice and quite hotel, warm rooms inspire of the winter season

2026-03-18 • via Nuitee
L
Liliane • extended_group • br
9
Bem localizado!
Pros:

Gostamos , cama confortável , banho bom... apesar de ser dentro de uma banheira..
Ruim de entrar e sair...
Apesar de ser no centro , é silencioso... gostamos bastante... super bem localizado...
E tem quartos com camas separadas , bom p ir com amigos... quartos bem espaçosos!

Cons:

Do café da manhã ser pago a parte , do chuveiro ser dentro da banheira e de não ter ar condicionado.... imagino q no verão deve ser meio desconfortável!

2026-03-18 • via Nuitee
A
Aylet • family_with_children • mx
10
Pros:

La ubicación del lugar es buena, muy cerca del centro, muy limpio y cómodo.

2026-03-17 • via Nuitee
L
Lizeth • family_with_children • co
9
Pros:

Las camas estaban súper cómodas y limpias, la habitación muy linda

Cons:

El baño no estaba limpio, tuvimos que llamar para que lo limpiaran

2026-03-17 • via Nuitee
S
Sorto • couple • sv
8
Pros:

Habitaciones comodas. Personal amable y atento

Cons:

Mejorar limpieza en las esquinas de la ducha

2026-03-17 • via Nuitee
V
Valdez • family_with_children • mx
10
Pros:

Limpieza

2026-03-17 • via Nuitee
S
Sheahan • couple • ie
8
Pros:

Suitable location. Very pleasant and helpful.

2026-03-16 • via Nuitee
R
Rubisel • solo_traveller • mx
10
Buen hotel y céntrico
Pros:

Buen hotel, porque cuenta con restaurant, habitaciones cómodas, cerca del centro de la ciudad y el personal muy amable.

Cons:

Todo me pareció bien.

2026-03-16 • via Nuitee
M
Marina • extended_group • mx
10
Pros:

Los espacios, la tina de baño

Cons:

La tv

2026-03-16 • via Nuitee
F
Franck • couple • fr
8
Top
Pros:

Propre et bien placé

Cons:

Air conditionné ne marchait pas

2026-03-16 • via Nuitee
A
Adriana • solo_traveller • mx
10
Pros:

Camas muy cómodas, no hay ruido, habitación con buen espacio.

Cons:

Le hace falta un frigo-bar y cafetera

2026-03-15 • via Nuitee