Hotel Metropol

Hotels
8.5 (4714 reviews)
Luis Moya 39 Col. Centro , Mexico City , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Cons:
Noise issues
Cleanliness complaints
Reception service variability

Categories

Cleanliness
7.89
There were complaints about cleanliness, including hair found in the showers and sheets.
Service
8.86
Generally good service, with specific mentions of friendly staff, but noted incidents of poor attention in reception.
Location
9.4
Many reviews highlighted the excellent location near key points of interest.
Room Quality
8.35
Rooms were clean and comfortable, but some had issues like bad locks and maintenance problems.
Amenities
8.38
Amenities were decent, but a few guests mentioned issues like no hot water in some instances.
Value for Money
8.34
Good balance of price and quality, although breakfast was not included, which some found disappointing.
Food and Beverage
7.89
Breakfast is valued but not included; food quality was generally considered good.
Overall Experience
8.86
Overall stay was positive, with good reviews on location and staff, despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:35

Property Description

Central Location in Mexico City
Located on the tree-lined avenue of Luis Moya, Hotel Metropol is just a block away from the iconic Palace of Fine Arts, offering guests a vibrant and convenient stay in the heart of Mexico City.

On-Site Dining Experience
Indulge in a culinary journey with delicious authentic Mexican and international cuisine at our on-site restaurant. Enjoy a refreshing drink and live music at the Lobby Bar in the evenings, creating the perfect ambiance for relaxation.

Comfortable Accommodation and Room Service
Unwind in our cozy guestrooms after a busy day exploring the city and take advantage of our convenient room service. Wake up refreshed to explore the nearby cathedrals and colonial architecture, just steps away from the hotel.

Book your stay at Hotel Metropol today for an unforgettable experience in Mexico City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note children staying for free must pay 50% adult price at restaurant.

Please note that refurbished rooms are only located on 5th floor and are subject to availability "on arrival".

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 6 years old and over stay for MXN 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4714 reviews
Cleanliness: 7.89
Service: 8.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 7.89
Overall Experience: 8.86
M
Mamani Paco • family_with_children • bo
8
2026-02-28 • via Nuitee
M
Marcela • couple • cr
10
Pros:

Excelente

2026-02-28 • via Nuitee
O
oscar • extended_group • es
10
2026-02-28 • via Nuitee
N
noel • couple • mx
8
Pros:

Silencio

Cons:

Se escuchan mucho los portazos

2026-02-28 • via Nuitee
G
Gary • solo_traveller • gb
10
Pros:

see previous reviews

2026-02-27 • via Nuitee
S
Simona • solo_traveller • it
8
2026-02-27 • via Nuitee
N
Noe • solo_traveller • us
9
2026-02-27 • via Nuitee
O
oliver • family_with_children • de
7
2026-02-27 • via Nuitee
N
Núñez • family_with_children • mx
9
Buena estancia.
Pros:

El desayuno se me hizo bien, solo que la mesera un poco acartonada en el trato. La ubicación está bien, aunque el camino a la terminal del metro está un poco tenebroso al haber mucha gente que fuma cosas indebidas.

Cons:

El camino a la estación del metro Hidalgo, está algo siniestro por los malvivientes que fuman cosas malas y que dan mal aspecto, especialmente cuando uno camina con menores.

2026-02-27 • via Nuitee
A
ACR170 • extended_group • mx
10
excelente
Pros:

todo

Cons:

.

2026-02-27 • via Nuitee
P
Paolo • solo_traveller • it
9
2026-02-27 • via Nuitee
D
doreen • couple • ca
8
well located, large rooms, quiet in the right room, helpful staff
2026-02-26 • via Nuitee
L
Leonel • family_with_children • us
10
Pros:

Excelente servicio! Y buenisima ubicacion 👍

Cons:

El wifi no servia muy bien pero todo muy bien! Casi no estuvimos en el cuarto asi que no hay problema

2026-02-26 • via Nuitee
A
Azeneth Michelle • couple • mx
10
2026-02-26 • via Nuitee
L
LEONEL • extended_group • mx
9
2026-02-26 • via Nuitee
A
Alvarez • family_with_children • mx
9
Comodo
Pros:

La atención del personal, muy serviciales.

Cons:

Un poco lejos de el zócalo

2026-02-26 • via Nuitee
D
Davide Pompili Giunti • family_with_children • mx
10
Pros:

Tutto

Cons:

Niente

2026-02-26 • via Nuitee
S
Susana • extended_group • mx
10
Buena ubicacion excelente precio
Pros:

Todas las instalaciones muy bonitas, la ubicacion perfecta

2026-02-25 • via Nuitee
J
Jennifer • extended_group • cr
10
Increíble
Pros:

Buena ubicación

Cons:

Mejoraría el aire acondicionado

2026-02-25 • via Nuitee
L
Luis • solo_traveller • mx
10
Pros:

Ubicación y servicio

2026-02-25 • via Nuitee