Exeter Rougemont Hotel by Sunday

Hotels
•
Mercure
7.9 (4592 reviews)
Queen Street , Exeter , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Beautiful setting
Cons:
Noise from the street
Room cleanliness concerns
Additional fees for luggage

Categories

Cleanliness
7.15
Some reviews mentioned the need for a good clean and refurb of the rooms.
Service
8.65
Many reviews praised the friendliness and helpfulness of the staff.
Location
9.15
The location was frequently highlighted as excellent and convenient.
Room Quality
7.65
There were mentions of rooms being adequate, but some dated features were noted.
Amenities
8.15
Amenities like the restaurant were positively reviewed, but some suggestions for improvement were made.
Value for Money
8.15
Mixed reviews on value; mentioned good deals but also issues that affected the perceived value.
Food and Beverage
6.65
Some breakfast options were found to be lacking, affecting overall satisfaction.
Overall Experience
7.65
Overall experiences were varied; high points for location but some complaints about additional charges and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:56

Property Description

Luxurious Victorian Charm
Experience the elegance of the 4-star Mercure Exeter Rougemont Hotel, a Victorian gem conveniently located in the heart of Exeter. Indulge in classic bedrooms with modern amenities, including private bathrooms, work desks, and Wi-Fi.

Culinary Delights
Savor traditional British cuisine at Drakes Restaurant or opt for a more casual dining experience at Drakes Bar. For light snacks and delightful afternoon teas, Nelson's Lounge is the perfect spot to unwind.

Convenient Location
Situated opposite Exeter Central Rail Station and just 5 miles from the M5 motorway, Mercure Exeter Rougemont Hotel offers not only friendly service and fine surroundings but also easy access to city center shops.

Book your stay now at Mercure Exeter Rougemont Hotel for a memorable Exeter experience!

Important information:

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note breakfast is available for a surcharge.

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis. It is charged at £12.50 per night.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel. Please note breakfast is available for a surcharge.

Please note there are only 26 car parking spaces available on site, therefore it is on a first come first serve basis. It is charged at £12.50 per night.
Pets are welcome with a £15 fee.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 12.50 per day.

Location

Guest Reviews

7.9
Based on 4592 reviews
Cleanliness: 7.15
Service: 8.65
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 7.65
I
Ifeyinwa • solo_traveller • gb
5
Pros:

Convenient to the station

Cons:

Parking was not included

2026-03-21 • via Nuitee
C
cathy • solo_traveller • gb
8
very good location -and good price - i was upgraded to a bigger bed - thank you
Pros:

nice decor
and duvet
and tv

Cons:

i could feel the springs in the bed
the ligths were odd - the bedside big lights were linked to the overhead light and the little bedside lights were not bright enough - i used the little desk lamp
i needed a sewing kit and you did not have any

2026-03-21 • via Nuitee
S
Sandra • couple • gb
9
Brilliant location, friendly, helpful staff, comfy bed.
Pros:

Extremely convenient location: a level walk just across the road from Exeter Central train station. A few hundred yards from the HighStreet.

Cons:

Some of the stair carpet needs replacing but this didn’t detract from our visit.

2026-03-21 • via Nuitee
A
Astrid • solo_traveller • us
9
A lovely room in a gorgeous building, with friendly staff and a good-value price.
Pros:

I really enjoyed my stay in the Hotel Rougemont. The building is lovely, and my room was comfortable, quiet, and well-appointed. The value was great for a downtown hotel, and I could easily have stayed here longer.

2026-03-21 • via Nuitee
T
Thomas • couple • gb
10
2026-03-20 • via Nuitee
K
Kate • couple • gb
7
2026-03-20 • via Nuitee
S
Sara • family_with_children • gb
5
Only worth staying for location - otherwise avoid
Pros:

Location

Cons:

Lifts out of service -
Bathroom - shower cubicle had vomit remnants over tiles - clearly not cleaned properly
Breakfast - luke warm water for tea, no milk jugs, very poor value continental breakfast

2026-03-19 • via Nuitee
J
Jacqueline • family_with_children • gb
10
Pros:

Clean and comfortable.

2026-03-19 • via Nuitee
P
paul • couple • gb
10
2026-03-19 • via Nuitee
K
Kelvin • family_with_children • sg
9
2026-03-19 • via Nuitee
H
Hirschel • extended_group • nl
9
2026-03-18 • via Nuitee
N
Nichola • couple • gb
8
Pros:

Location is great

Cons:

The parking isn’t just for guest so had to find parking elsewhere

2026-03-18 • via Nuitee
G
Gavin • family_with_children • es
10
Rebooked for next visit already. Can't wait.
Pros:

All of the staff were very professional and friendly, rooms were great and loved the bar.

Cons:

Nothing here. We thoroughly enjoyed our stay.

2026-03-18 • via Nuitee
C
Carl • family_with_children • gb
7
2026-03-18 • via Nuitee
A
Anthony • couple • gb
4
2026-03-17 • via Nuitee
A
Anthony • solo_traveller • gb
8
Great but without the use of a lift I would expect some form of compensation
Pros:

Staff

Cons:

No lift, 2 x flights of stairs and no discount etc fir the inconvience

2026-03-17 • via Nuitee
T
Tim • extended_group • gb
9
Hotel Room Was Perfect - But Sort Out The Parking, Breakfast & Lift
Pros:

The hotel was larger and grander than expected. The room was perfect - a decent size, with a good sized TV, comfortable beds, tea and coffee, but no bottles of water. Bathroom was clean with a decent shower.
Location was great - right opposite Exeter Central Station and just a few minutes walk to the centre and the Phoenix music venue - which is where we went.

Cons:

The fact that you had to pay £12.50 to park at the hotel. A bit of a rip off and their way to claw back on the good hotel prices that attract you in the first place ? I get we were in Central Exeter and by a main station, but the hotel should look after the loyalty of their guests.
Breakfast arrangements - On Booking.com, the same room for 2 with Breakfast was £51 more. At the hotel when checking in, we were offered Breakfast at £16 per person - so a whopping £19 cheaper. We politely declined both options and went to a lovely place about 1 minute from the hotel, on the right as you walk into town - far better value.
The lift has been out of action for well over a month - We were on the 2nd floor and only had over-night bags, so not really a problem for us, but for older guests, or for those with large luggage, it is totally unacceptable for the lift to have been out of action for so long. Get it fixed asap (you've had at least 6 weeks so far), or provide a Bell Boy to assist with luggage.

2026-03-17 • via Nuitee
P
Paul • couple • gb
10
2026-03-16 • via Nuitee
F
Frances • family_with_children • gb
10
Clean comfortable good value with great staff…Declan on reception was really helpful
Pros:

Very clean comfy and good price staff were very accommodating and really helpful

Cons:

Lifts were broken limited selection of drinks after bar shut so not what residents expect

2026-03-16 • via Nuitee
B
Bonus • couple • ie
6
2026-03-16 • via Nuitee