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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Tour desk
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Massage services
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Currency exchange
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Solarium
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Darts
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Adult only
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Public Bath
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Golfing on site
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Internet access
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Games
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Swimming nearby
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Beach club nearby (surcharge)
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Hosted evening meal (reserve)
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Beach toys
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Vegetarian menu options available
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Paddle boating nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Senses Riviera Maya by Artisan - Optional All inclusive-Adults only offers air-conditioned rooms with modern amenities, sea views, and private balconies. Guests can enjoy a comfortable stay with a flat-screen TV, minibar, and a private bathroom with a shower.
Gourmet Dining
Indulge in a variety of culinary delights at the hotel's restaurant, serving American, Caribbean, and Italian cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available. Start your day with a delicious American breakfast served fresh every morning.
Entertainment and Activities
Experience fun and relaxation with billiards, darts, and canoeing opportunities at this 5-star hotel. Whether you're looking for excitement or leisure, there's something for everyone at Senses Riviera Maya by Artisan.
Book now for an unforgettable adults-only getaway at Senses Riviera Maya by Artisan - Optional All inclusive.
Please note that the property offers Yoga lessons Monday and Thursday from 8:00 am to 9:00 am.
Please note that room service is available, paying a US$ 5.00 aditional fee per event.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
You may be aware that this hotel has had some bad reviews, mixed in with some good ones (like this one).
If, like me, you have decided to book the hotel and managed to get it at a much cheaper rate than other similar all-inclusive hotels in the area I would urge you to go for it! We had a great 3 night stay at Senses and wish we could have stayed longer.
Our Ocean Front Suite was on the third floor with great views of the ocean, pool and neighbouring beach.
The room was MASSIVE (probably the largest hotel room we've ever stayed at). It had a kitchen area, dressing room/clothes storage, safe, iron, hairdryer, huge walk-in rainfall shower, spa bath/hot-tub, extra large bed with large Smart TV, sofa/seating area, big balcony with sun loungers and plunge pool (this pool was empty - we were told to request if we wanted it filled, but to be honest we wouldn't have used it anyway so we didn't care).
The check-in area is really impressive and the staff told us everything we needed to know. We were showed to our room and given some useful information about the hotel. We were delighted to see a chilled bottle of Spanish sparkiling wine and chocolates left in the room for our arrival - such a lovely touch!
The fridge was filled with mineral water, soft drinks and beers and was re-stocked daily.
The hotel has direct access to the beach, but doesn't have it's own private beach. It does have a large infinity pool though which is great, and also a Pool bar/restaurant with very attentive staff.
We booked a snorkelling trip at Dressel Divers (literally a 1 minute walk along the beach from the hotel). The snorkelling was good, not excellent, but we saw plenty of fish, a couple of turtles, some rays and eels so well worth the trip on the catamaran.
There's a lovely rooftop restaurant with great views for breakfast and dinner.
This is a small hotel (38 rooms?) so don't expect entertainment, parties, etc., just enjoy the ambience!
As previous reviews mention, the hotel isn't exactly pristine. Our room had a couple of areas that could do with some TLC - eg. a fresh lick of paint here and there, a replacement bathroom mirror and a cupboard door was a bit loose! Nothing that spoiled our holiday though.
Las vistas de las habitaciones
Los horarios restringidos de los centros de consumo
TOP Hotel, Servie, People!
The Price was good
It was a bit run down
La vista de la habitación
En primer lugar, el personal la puerta de acceso, nos gritó, hablo de forma descortés, simplemente para no regresar.
Rooms very comfortable and clean, very good maintenance.
The hotel was not in front of the beach but in front of the rocks and I had to walk to the next property.
Great food, stuff and location
I had read several reviews of this resort before going. Some good some not so good which made me nervous. My husband and I have spent the last 10 days here. For the money it is unbelievable!!! I have never had a view like this and it is from every room. Our room was kept very clean! Food service and drinks were wonderful! The only reason I did not give them a 5 star review was because I had a couple breakfasts where I didn’t get exactly what I ordered and service was a little slow. Our hotel room was huge. The pool could use a little work but that was not a big deal. I hate to leave and would come back in a heartbeat!
My housekeeper
The location how it’s hard to drive to the resort and get out of the resort it didn’t have an ATM machine and the taxi drivers are very expensive to get to the nearest ATM machine. It says that you can relax nude on the resort but the guys act like they’ve never seen it done before. Everything is really slow there. It takes a long time to get anything done. There aren’t enough activities. It’s really mainly for couples who just want to sleep and have sex.
This could bee amazing hotel but it’s lacking of maintenance and attention details
Only plus it’s all rooms are see view and it’s quite location
If you are looking for a quiet/relaxing getaway, this is the perfect spot for it!! Everyone was very welcoming and very attentive. The food is AMAZING!! The restaurant staff were super sweet, especially Christian. Took care of us from start to finish, with a smile on his face!!
Thank you to everyone!!
Han mejorado muchísimo el mantenimiento, me da gusto ver qué se están recuperando. El personal siempre es impecable en este hotel, muy amigable y servicial.
La comida necesita mejor calidad y mayor variedad, al igual que las bebidas.
Everything was lovely, I was delighted with the service, excellent treatment and attention, highly recommended ✨, we were served by a very friendly waiter named Cristhian, the 5 days we were there were excellent 🙏🏻
This the second time staying here. We loved the quietness and limited guests on property. The location with a private beach access on the north is a plus too.
The elevator was down 1/3 of the time. The cocktails were not consistent. Some were great but others too bad to drink.
We did not have hot water half of our stay. The plumbing needs attention. The sink was leaking as well as the shower head.
Service was great and staff is very friendly big shout out to chris from the night and Jose from the morning team great staff and very friendly service
The hotel is small and quite perfect for couples. The service was fantastic shoutout to Christian our waiter and bartender and all his staff. We never went without. Food was great and perfect presentation and portions. Housekeeping and front end staff were excellent as well.
El personal excelente, especialmente la atención de Vicky !!
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