The Queens Hotel & Victoria Cloisters Apartments

Hotels
8.3 (6346 reviews)
City Centre, Queens Staith Road, Skeldergate , York , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
Kid meals
Lower bathroom sink
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food
Cons:
Cleanliness issues
Room maintenance needed
High parking charges

Categories

Cleanliness
7.76
Some issues were noted regarding cleanliness and maintenance like paint flaking and peeling sealant.
Service
8.73
Typically friendly and warm staff with noted consistency in service quality.
Location
9.27
Multiple mentions of great central location, easily accessible to attractions.
Room Quality
7.22
Several comments about tired fittings and issues like uncomfortable beds and damaged items in rooms.
Amenities
8.25
Generally satisfactory with specific mentions of breakfast quality, but noted issues with parking.
Value for Money
7.21
Feedback indicates that guests felt the price was high for the quality of the accommodations.
Food and Beverage
9.26
Highly praised breakfast options and evening meals offered at good value.
Overall Experience
8.73
Overall positive sentiment with noted locations and staff, despite some specific criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:46

Property Description

Riverside Elegance and Convenience
Nestled along the picturesque River Ouse, The Queens Hotel offers a perfect blend of elegance and convenience.
Prime Location
Enjoy easy access to York's attractions such as York Minster and the National Rail Museum, all within walking distance from the hotel.
Comfort and Dining
Relax in spacious rooms with classical decor and modern amenities. Indulge in delicious meals at The Royal Brasserie, offering a variety of dishes in a cozy setting.
Book your stay at The Queens Hotel for a memorable experience in the heart of York.

Important information:

If you have opted to pay at property The Queens Hotel will ask for payment on arrival either by debit or credit card. Our apartments are pre pay only. The Queens Hotel does not accept any groups of 6 people or more. Group Policy: Bookings with 3 rooms or more (up to 6 people total) will be required to pay a 50% non refundable deposit within 24 hours of booking. Please note that some rooms boast views of the river. These rooms are subject to availability and at a surcharge.

The Royal Brasserie serves dinner daily between 17:00 and 20:30. The restaurant is open daily for breakfast from 07:30 until 10.00 Monday to Friday, and 10:30 at weekends. Booking a table for breakfast and dinner on arrival is essential.

Parking is pre-bookable only (height restrictions apply)and carries a nightly supplement. When the hotel car park is full or closed due to flooding, you can use a nearby public parking facility. Alternative National Car Parks parking is located 200 yards from the property and costs GBP 27 per 24 hours.

Please specify the total number of guests and the children's age when booking family rooms. You can note this in the Special Requests box. Please note the room can accommodate a maximum of 2 adults and 2 children. Please note during January and February evening service may be reduced. Group Policy: Bookings with 3 rooms or more will be required to pay a 50% non refundable deposit within 24 hours of booking.

Located on the banks of the River Ouse, The Queens Hotel is ideally located for the many shops, restaurants and bars that the center of York has to offer. The Queens Hotel is within easy walking distance of York Train Station, York Minster and the National Rail Museum.

Rooms with disabled access are available on request. Rooms are spacious and comfortable with classical decor. All rooms have free Wi-Fi internet access, private bathrooms with complimentary toiletries, refreshments trays and a Flatscreen TV.

The Royal Brasserie is a relaxing place to dine, serving breakfast and dinner to guests. It offers a range of modern and traditional dishes. The bar is open daily until midnight. This hotel does not accept group bookings of 6 people or moreThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 18 per day.

Location

Guest Reviews

8.3
Based on 6346 reviews
Cleanliness: 7.76
Service: 8.73
Location: 9.27
Room Quality: 7.22
Amenities: 8.25
Value for Money: 7.21
Food and Beverage: 9.26
Overall Experience: 8.73
D
Diane • couple • gb
8
Overall stay was nice , location was good , stall very nice
Pros:

Breakfast was good , staff lovely

Cons:

Stayed at the queens hotel twice and both times had a roof room which smelt of smoke even though it stated a non smoking room ,not nice when you don’t smoke ,but tolerated it had to open window to air it.

2026-03-07 • via Nuitee
R
Richard Megson • couple • gb
8
Pros:

The car parking .
Close to the center

2026-03-05 • via Nuitee
A
Anthony • couple • gb
8
Pros:

Breakfast was really good , lots of choice , staff friendly.
The room was clean and had a comfortable bed.

2026-03-05 • via Nuitee
G
Glenn • couple • gb
9
Pros:

The Hotel and staff were excellent

Thank you

Cons:

Nothing

2026-03-04 • via Nuitee
B
Barry • couple • gb
10
Lovely and enjoyable
Pros:

Very clean and well preserved

Cons:

Everything was splendid

2026-03-03 • via Nuitee
K
karen • couple • gb
10
Pros:

Great hotel ,clean & comfy rooms.
Loveley breakfast
Great location.

2026-03-03 • via Nuitee
B
brian • solo_traveller • gb
6
Pros:

The room looked tired, with the bathroom & sealing was old & discoloured, apart from that it was ok.

2026-03-03 • via Nuitee
L
Lyn • couple • gb
7
Pros:

Location was perfect
Breakfast was very good
Room spacious

Cons:

Pillows too thin but staff brought extras
Wasn't allowed latte at breakfast as dont drink tea or coffee
Dining room staff volld have been more pleasant

2026-03-02 • via Nuitee
C
Casey • family_with_children • gb
8
Lovely
Pros:

Was a nice space. Quite, clean and tidy. Had everything we needed and more.

Cons:

It was a little outdated in terms of the decor and I would have felt safer with a chain or extra lock inside the door

2026-03-02 • via Nuitee
S
Shaun • couple • gb
10
2026-03-01 • via Nuitee
K
Kevin • couple • gb
9
2026-03-01 • via Nuitee
D
Davenport • couple • gb
8
2026-02-28 • via Nuitee
B
Brian • couple • gb
7
Pleasant hotel near the centre of York
Pros:

Lift which worked well. Good meal in the restaurant

Cons:

Dreadful shower and no hot water one day

2026-02-28 • via Nuitee
J
Julie • couple • gb
10
Lovely hotel. Great location
Pros:

Lovely hotel. Clean, comfortable & friendly staff. Excellent location for exploring York. Car parking available on request. Buffet breakfast was very filling, served piping hot....very nice!

Cons:

N/a

2026-02-27 • via Nuitee
A
Angela • extended_group • gb
7
2026-02-25 • via Nuitee
D
Debra • solo_traveller • gb
7
2026-02-24 • via Nuitee
B
Bryan • couple • gb
9
2026-02-24 • via Nuitee
M
Maria • family_with_children • gb
10
Fabulous
Pros:

All very nice

Cons:

Nothing

2026-02-23 • via Nuitee
C
Chris • couple • gb
10
I enjoyed the location and the breakfast, and the comfort of the bed.
Pros:

The location and how the staff was polite and welcoming on arrival.

2026-02-23 • via Nuitee
D
Diana • couple • gb
6
Pros:

Friendly and helpful staff.

Cons:

The bed was hard. The pillows were flat. The bathroom is old and the bath doesn't have any safety handle to get into the shower. The shower was difficult to control.. The toiletries were meagre. The bath towels too small.

2026-02-23 • via Nuitee