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Facilities
Property facilities
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Non-smoking rooms
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Restaurant
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Family rooms
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Lift / Elevator
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Fax/photocopying
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Facilities for disabled guests
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Covered parking
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Garage
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Riverside Elegance and Convenience
Nestled along the picturesque River Ouse, The Queens Hotel offers a perfect blend of elegance and convenience.
Prime Location
Enjoy easy access to York's attractions such as York Minster and the National Rail Museum, all within walking distance from the hotel.
Comfort and Dining
Relax in spacious rooms with classical decor and modern amenities. Indulge in delicious meals at The Royal Brasserie, offering a variety of dishes in a cozy setting.
Book your stay at The Queens Hotel for a memorable experience in the heart of York.
If you have opted to pay at property The Queens Hotel will ask for payment on arrival either by debit or credit card. Our apartments are pre pay only. The Queens Hotel does not accept any groups of 6 people or more. Group Policy: Bookings with 3 rooms or more (up to 6 people total) will be required to pay a 50% non refundable deposit within 24 hours of booking. Please note that some rooms boast views of the river. These rooms are subject to availability and at a surcharge.
The Royal Brasserie serves dinner daily between 17:00 and 20:30. The restaurant is open daily for breakfast from 07:30 until 10.00 Monday to Friday, and 10:30 at weekends. Booking a table for breakfast and dinner on arrival is essential.
Parking is pre-bookable only (height restrictions apply)and carries a nightly supplement. When the hotel car park is full or closed due to flooding, you can use a nearby public parking facility. Alternative National Car Parks parking is located 200 yards from the property and costs GBP 27 per 24 hours.
Please specify the total number of guests and the children's age when booking family rooms. You can note this in the Special Requests box. Please note the room can accommodate a maximum of 2 adults and 2 children. Please note during January and February evening service may be reduced. Group Policy: Bookings with 3 rooms or more will be required to pay a 50% non refundable deposit within 24 hours of booking.
Located on the banks of the River Ouse, The Queens Hotel is ideally located for the many shops, restaurants and bars that the center of York has to offer. The Queens Hotel is within easy walking distance of York Train Station, York Minster and the National Rail Museum.
Rooms with disabled access are available on request. Rooms are spacious and comfortable with classical decor. All rooms have free Wi-Fi internet access, private bathrooms with complimentary toiletries, refreshments trays and a Flatscreen TV.
The Royal Brasserie is a relaxing place to dine, serving breakfast and dinner to guests. It offers a range of modern and traditional dishes. The bar is open daily until midnight. This hotel does not accept group bookings of 6 people or moreThis property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is needed) and costs GBP 18 per day.
Location
Guest Reviews
Great hotel, friendly staff, food was excellent at all our meals, hotel is clean & tidy, beds were super comfy and helped with a great night's sleep. Hotel location on the riverside is ideal for exploring York.
There was a coach party of OAP's resident while we were there which dominated the dining room and the lounge area - was not as relaxing as previous visits but was bearable, given that's the type of hotel party they have nowadays. Won't put us off going again.
The property was very clean and smelt lovely when walked in was in the garage deal location a short walk to centre , rooms were lovely and big and very clean
Nothing
The staff were lovely and very helpful, the location is fantastic
We would have liked a room with a view over the river, unfortunately we were given a room on the ground floor and on the main road which at times can be very noisy ,I think the beds could do with updating they are semi comfy and the pillows need changing they are way to flat.
Staff very helpful and a good location
A small amount of mould in the bathroom needed attention.
Central location
Great breakfast
Miserable looking young man at breakfast - both mornings , no hello / smile -also asked us to go into lounge at 10.05 - we where just finished anyway but this was presumably so staff could eat breakfast in back area of dining room . Another couple in front area remained .
Bathrooms need updating / attention to detail - plug hole rusty / silicone around bath mouldy / area at back of tap in shower dirty .
Mattress has lump half way down .
Bit tired in places but very clean. Excellent staff.
One of the best hotel breakfasts we’ve had in a long time.
Nothing.
The room was spacious and the amenities were good. The bar was comfortable. Staff were polite and helpful initially.
On the second night of our stay, 31 March 2026, there were two significant disturbances during the night, which staff did not address. This led to a very disturbed night of almost no sleep. This affected everyone in the hotel and could not possibly have gone unnoticed by staff. At around 1.30am a child was screaming and a man was shouting at the child, this went on for over an hour. At around 4am a male guest, who we had the misfortune to be next door to, arrived back at the hotel and began ‘banging’ on his door and shouting for his partner. It was that loud I panicked, presuming that it had to be a bad fire or a terrorist attack for that level of noise and hysteria. This also went on for around an hour. It completely ruined our visit and the following morning we had a 60 mile drive, with no sleep. The staff were negligible in dealing with these incidents. Other people in the hotel said they were similarly affected and had not slept. The receptionist simply said ‘I’m sorry to hear that’ when I told her about it. Very disappointing stay. Up until that night I would have returned to the hotel. I wouldn’t now.
Lovely, comfortable rooms, great location, friendly staff
N/A
Pleasant welcome and room ready on our early arrival
Nothing
The Queens hotel delivered everything we required
The location.
Lack of atmosphere. Utilitarian.
Location excellent, breakfast was lovely with fresh fruit which is rare .
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