Eastin Hotel Penang

Hotels
8.4 (1454 reviews)
1, Solok Bayan Indah, Queensbay , Bayan Lepas , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Ample parking
Clean and comfortable rooms
Great location
Cons:
Delays in service
Minor maintenance issues
Limited breakfast options

Categories

Cleanliness
8.11
Several reviews noted cleanliness, but one mentioned stained bed sheets, affecting the score.
Service
8.68
Positive mentions about staff service and overall friendliness in reviews.
Location
9.02
Repeated positive feedback regarding convenient location and accessibility.
Room Quality
8.27
Rooms are noted as comfortable but mention of small size and some maintenance issues.
Amenities
8
Amenities were appreciated, although some discussed maintenance concerns.
Value for Money
8.66
Value was highlighted positively in the context of the location and overall experience.
Food and Beverage
8.01
Breakfast options are adequate, but could have more variety as suggested.
Overall Experience
8.48
General satisfaction recommended from guests, with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:56

Property Description

Convenient Location:
Located just 5 km from the Penang International Airport and adjacent to Queensbay Mall.

Modern Amenities:
Enjoy modern rooms with free Wi-Fi, flat-screen TV, minibar, and 24-hour room service. Guests can also relax at the spa or take a swim at the outdoor pool.

Dining Options:
Indulge in international and local cuisines at Swez Brasserie or unwind at the Lobby Lounge with a selection of beverages and pastries.

Book your stay now at Eastin Hotel Penang and experience luxury and convenience at its best.

Important information:

Please present the same credit card used to guarantee your booking when checking in at the hotel.

Please note that there will be a power supply recalibration work on Friday, 07th March 2025 from 09:00 to 19:00. During this period, there will only be minimal lighting and no air conditioning in all the rooms.

Maintenance work of the swimming pool will be carried out from 23 January to 29 January 2026 due to enhancement and essential maintenance works within the hotel building.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    People no matter the age stay for MYR 178.20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1454 reviews
Cleanliness: 8.11
Service: 8.68
Location: 9.02
Room Quality: 8.27
Amenities: 8
Value for Money: 8.66
Food and Beverage: 8.01
Overall Experience: 8.48
S
Siti • family_with_children • my
10
Pros:

The breakfast so delicious

Cons:

Nothing

2026-02-14 • via Nuitee
A
Amber • couple • tw
4
Very disappointed
Pros:

The receptionist at the entrance had a bright smile.

Cons:

On the first day of my stay, the front desk staff did not inform me that bringing durians into the room was prohibited, nor did they clearly explain the related rules. They only provided documents for me to sign without specifically mentioning that a fine of MYR 500 would be imposed for bringing in durians. When I raised this issue with the hotel manager, he simply replied that the information was stated in the booking details. However, if guests are expected to discover everything on their own and the front desk does not take the initiative to explain, I believe this is a way for the hotel to earn additional revenue through fines, which left me very disappointed.

2026-02-14 • via Nuitee
K
Kerry • solo_traveller • gb
10
2026-02-14 • via Nuitee
M
Mohamed • couple • my
8
2026-02-13 • via Nuitee
N
norsaadah • couple • my
10
Overall nice place
Pros:

Great place to stay

Cons:

Nothing

2026-02-12 • via Nuitee
Z
zamri • couple • my
3
Cons:

the room assigned to me does not correspond with the room type I selected and confirmed at the time of booking.The duty manager can’t solved my 2 rooms and very unprofessional.

2026-02-12 • via Nuitee
J
Jason Chau cs • couple • my
9
Not friendly to smoker
Pros:

Overall are good

Cons:

smoking area.too far... .. humiliating to all smoker

I will not stay again.. as I am a smoker

2026-02-12 • via Nuitee
A
Abdul Aziz • extended_group • my
10
2026-02-11 • via Nuitee
M
MIKI • family_with_children • jp
10
最高
Pros:

最高のロケーションでした

Cons:

ありませんでした

2026-01-31 • via Nuitee
O
Othman • family_with_children • my
9
2026-01-31 • via Nuitee
N
Norazmi • solo_traveller • my
9
Great service especially by Ms Azura during breakfast
Pros:

Location and Breakfast

Cons:

None

2026-01-29 • via Nuitee
C
Chang • solo_traveller • my
8
2026-01-28 • via Nuitee
B
Bock Soon • family_with_children • sg
10
2026-01-27 • via Nuitee
Y
Y u Hwa • extended_group • tw
8
2026-01-26 • via Nuitee
M
mohd shafiz • family_with_children • my
9
2026-01-26 • via Nuitee
C
CHUN SHENG • extended_group • tw
7
2026-01-22 • via Nuitee
S
Sammy • couple • hk
8
Overall good
Pros:

Location convenient

Cons:

Toilet a bit old style

2026-01-21 • via Nuitee
H
Hooi Meng • family_with_children • my
9
Pros:

Friendly staffs

2026-01-20 • via Nuitee
E
Elliyanty • extended_group • my
8
2026-01-20 • via Nuitee
T
Tarek • couple • eg
8
Cons:

Shattafa has low water pressure

2026-01-20 • via Nuitee