Pestana Cidadela Cascais - Pousada & Art District

Hotels
•
Pestana Hotel & Resorts
8.6 (3029 reviews)
Fortaleza da Cidadela - Av. Dom Carlos I , Cascais , pt

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Excellent breakfast
Cons:
Room cleanliness issues
Noise from garbage collection
Bad mattress setup

Categories

Cleanliness
7.65
There were mentions of the room not being cleaned on two occasions and reports of mold smell and small insects in the bathroom.
Service
9.15
Multiple reviews highlighted the friendliness and attentiveness of the staff, providing exceptional service.
Location
9.15
The hotel’s location was frequently praised, situated beautifully in the seaside town of Cascais.
Room Quality
8.15
Rooms were comfortable with some positive feedback, but there were comments about the bed issues and the layout of the room in relation to noise.
Amenities
8.65
Amenities were generally well-received, although there were concerns about the cold pool and sauna.
Value for Money
8.65
Reviews indicated a good balance between price and services received, although some aspects fell short.
Food and Beverage
8.65
Breakfast options were well-rated but noted as chaotic due to high volume, indicating room for improvement.
Overall Experience
8.75
Guests had a very positive overall experience with a few minor issues noted, leading to a high overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:21

Property Description

Luxurious Accommodation with Artistic Flair

Surrounded by studios and galleries, the 5-star Pestana Cidadela Cascais offers stunning sea views and a unique artistic experience. Artistic "Art Invasions" and Soundproofed Rooms are just the beginning of the creative ambiance. Enjoy modern décor, free WiFi, and thoughtful amenities in each room. Gourmet Dining and Cultural Experiences abound with two restaurants, a bar, and cultural activities. Indulge in a free breakfast buffet with panoramic views and savor Portuguese snacks at the intimate Taberna da Praça. Exclusive Art District and Exceptional Service make this hotel a cultural gem in the heart of Cascais. Immerse yourself in luxury and creativity at Pestana Cidadela Cascais - Pousada & Art District.

Important information:

Please note that the city tax of EUR 4 per person per night is charged to guests aged 13 and older for a maximum of 7 nights.

Please note that the property reserves the right to pre-authorize credit cards prior to arrival. Payment of the full reservation amount is due at the property.

Please note that pets are only allowed in some of the property's public areas. Upon check-in, please ask the front desk for more details.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.

Please note that rates including dinner do not include drinks.

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 55 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3029 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.65
Overall Experience: 8.75
B
Bernardo • couple • pt
9
2026-03-14 • via Nuitee
S
Susete • couple • pt
9
Pros:

My stay at the hotel was fantastic. The room was beautiful and very comfy, the breakfast was absolutely amazing. The staff were incredibly friendly, helpful and professional. The only downsides were that the pool water was quite cold and the sauna wasn't working during my stay. I was really disappointed that the pool water was cold and the sauna wasn't working since one of the main reasons I booked this weekend away was to enjoy the spa facilities. Overall, I had a wonderful experience and would happily return.

Cons:

The only downsides were that the pool water was quite cold and the sauna wasn't working during my stay.

2026-03-14 • via Nuitee
A
Aleida • couple • us
10
2026-03-14 • via Nuitee
L
Lucille • couple • us
9
2026-03-12 • via Nuitee
P
Pascal • family_with_children • gg
9
Pros:

Trés bien

Cons:

Sauna en réparation : dommage

2026-03-09 • via Nuitee
O
oscar duffort • family_with_children • es
9
Un alojamiento para valorar
Pros:

Ubicación, limpieza, atenciones y el personal

2026-03-07 • via Nuitee
D
David • couple • au
10
A stylish hotel inside an old citadel
Pros:

A stylish hotel actually inside the old citadel with lots of very good artwork
Our room was comfortable, good sized with a balcony on the battlements overlooking the ocean
By far the best breakfast we have had in Europe overseen by the ever helpful Ana
Anyone for a morning champagne?

Cons:

Stay was too short

2026-03-06 • via Nuitee
A
Alison • solo_traveller • gb
10
A unique place to stay combining history with design & modernity right on the edge of Cascais
Pros:

This is a wonderful hotel, thoughtfully designed around a unique historical concept. It offers a sensitive modern restoration within the fortress walls, overlooking the marina. The staff were fabulous without exception and they upgraded my room which was must welcome.

Cons:

Nothing

2026-03-05 • via Nuitee
T
Tuğba • extended_group • tr
10
2026-03-05 • via Nuitee
M
Maeve • couple • gb
10
Excellent stay in a superb property. Staff excellent
Pros:

Everything. The location, excellent staff, cleanliness, food, just superb!

2026-03-04 • via Nuitee
O
Oleh • solo_traveller • ua
10
Класний готель з шикарним краєвидом!)
Pros:

Дуже затишний і добре продуманий готель з хорошими сніданками і дуже класно локалізований

2026-03-03 • via Nuitee
A
Ana • couple • pt
9
2026-03-03 • via Nuitee
G
Gustavo • couple • be
10
2026-03-03 • via Nuitee
J
José • solo_traveller • pt
8
Super relaxante e confortável
Pros:

Localização, simpatia dos funcionários, a decoração do quarto e do hotel, a limpeza, as ofertas, o café disponível.

Cons:

Não tive nenhum ponto que não gostei e ainda assim sugeri algumas melhorias ao hotel.

2026-03-02 • via Nuitee
A
Ana • family_with_children • pt
10
2026-02-28 • via Nuitee
T
Tiago • family_with_children • pt
10
2026-02-24 • via Nuitee
A
ANTONIO • family_with_children • es
9
2026-02-23 • via Nuitee
O
Olga • couple • be
8
Overall great stay
Pros:

Location, service and breakfast are top!

Cons:

Shower is almost totally ruined, you can not take a shower without being burned or you have to shower with cold water. I did not like that the girl from the restaurant on my last day asked to leave a review specifying her name and name of another guy. Tgat was weird. Other staff on reception were absolutely nice.

2026-02-23 • via Nuitee
C
Carlos • family_with_children • pt
8
Pros:

Location

2026-02-22 • via Nuitee
F
Fonseca • family_with_children • pt
10
2026-02-22 • via Nuitee