Grey Street Hotel

Hotels
8.4 (4378 reviews)
2-12 Grey Street , Newcastle upon Tyne , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and modern rooms
Cons:
Room cleanliness issues
Outdated facilities in some areas

Categories

Cleanliness
7.65
Room wasn’t clean during a 2-day stay, found chewing gum in the sink.
Service
9.15
Staff were described as lovely, friendly, and helpful.
Location
9.15
Central location with great access to bars, restaurants, and theatre.
Room Quality
8.15
Rooms were modern and comfortable, but some were dated.
Amenities
8.15
Lacked a bar and restaurant facilities, although there were good toiletries.
Value for Money
8.15
Not bad for the price, but some found the property dated.
Food and Beverage
8.65
Fabulous breakfast with a wide choice, but some found cleanliness issues.
Overall Experience
8.15
Mixed reviews, with many expressing a reasonably good stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:21

Property Description

Luxurious Boutique Rooms
The 4-star Grey Street Hotel offers boutique rooms with luxury linens and individual feature walls. Each room is elegantly designed with a flat-screen TV, laptop safe, work desk, and tea/coffee facilities. The en suite bathrooms feature White Company toiletries for your comfort.

City Retreat Luxury Salon & Day Spa
Indulge in relaxation at the on-site spa offering various massage and beauty treatments. Enjoy facials, manicures, pedicures, massages, and waxing services. Guests can inquire about special discounts when booking their stay.

Fully Equipped Meeting Rooms
With 4 meeting rooms accommodating 2 to 100 people, Grey Street Hotel is ideal for business events and conferences. Benefit from modern facilities and professional services for a successful gathering.

Book now for a luxurious stay at Grey Street Hotel, where comfort and convenience meet in the heart of Newcastle.

Important information:

Multiple room bookings, between 4 and 10 rooms, will be classed as a Group Reservation and separate policies and terms and conditions with amended cancelation policy and payment details will apply. You will be contacted by a representative from the Hotel to confirm these details. We do not accept multiple room bookings of more than 10 rooms regardless of the these being booked together or separately. Gray Street Hotel reserve the right to cancel bookings exceeding this limit.
Children aged 12 and over will pay full adult price for breakfast.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 4378 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.15
K
Keith • couple • gb
9
Great location
Pros:

Stayed there lots of times , wouldn’t come back if it wasn’t excellent

Cons:

Nothing

2026-03-28 • via Nuitee
J
John • solo_traveller • gb
9
Great comfortable stay (get the breakfast!)
Pros:

Room was excellent. Breakfast was superb (food variety and quality).

Cons:

Was pretty much perfect except wifi is very poor (and has been every time I’ve stayed here).

2026-03-28 • via Nuitee
A
Antonis • solo_traveller • cy
8
2026-03-28 • via Nuitee
D
Danielle • couple • gb
4
Pros:

Good location

Cons:

Heating wouldn’t work cold ..and bathroom was unsuitable fell over twice on wet floor as shower leaked all over bathroom breakfast was 4/10

2026-03-28 • via Nuitee
A
Alvarado • solo_traveller • es
8
Comfortable and awesome location
Pros:

The room was quite big and very comfortable. Very well situated, really close to St James' Park.

Cons:

I really enjoyed my stay, no complains.

2026-03-28 • via Nuitee
K
Katrina • couple • gb
10
Fantastic central hotel
Pros:

Lovely, modern, central hotel, perfect for the theatre and shopping. Breakfast was delicious, will definitely be back 😊

2026-03-27 • via Nuitee
A
Andrew • couple • gb
10
Great stop in Newcastle , staff went over and above to help me with a problem . We will be back soon
Pros:

Great location very clean and welcoming.

Cons:

Nothing

2026-03-26 • via Nuitee
F
Fiona • extended_group • gb
9
Perfect, for our 2 nights, very comfortable and would recommend!
Pros:

Staff were really friendly and very helpful.

Location was perfect, although no car park, the recommended car park on the website, was really close, convenient and very reasonably priced.

The bed was extremely comfortable and the rooms were nice and dark and not noisy at all bearing in mind it was on a main road. We were given a complimentary upgrade to a deluxe double and was great. Nice white company toiletries in the bathroom.

Cons:

No bar facilities, however they did offer canned alcoholic and non alcoholic drinks to take away - not a big problem as location was so good.

The spa mentioned on the website wasn’t open and was very expensive - I would take that off the website as some people may book because of this - again wasn’t an issue for us but to be mindful for others.

2026-03-26 • via Nuitee
H
hilary • family_with_children • gb
8
Pros:

The location was good, walking distance to the station the waterfront and the city sights.
The bedroom ( superior one) had a bath ( important to me) a kettle and tea and coffee making facilities. The bed was large and really comfortable.
The breakfast was very good indeed. Lots of choice and freshly prepared.
Staff throughout the hotel were friendly and welcoming.

Cons:

The colour scheme lived up to the hotel's name!

2026-03-26 • via Nuitee
S
Shiva • couple • gb
8
2026-03-25 • via Nuitee
C
Christine • family_with_children • nl
9
2026-03-25 • via Nuitee
B
Beattie • family_with_children • gb
10
2026-03-24 • via Nuitee
M
Malcolm • couple • gb
9
2026-03-24 • via Nuitee
J
Jörn • couple • de
8
2026-03-24 • via Nuitee
D
Dmytro • solo_traveller • no
9
Cons:

Travelers outside the UK need to have an electricity connector to UK standards. The hotel does not have it.

2026-03-24 • via Nuitee
L
Libby • solo_traveller • gb
8
Had everything we needed for a comfortable stay
Pros:

Location, staff, breakfast. Pleasant stay.

Cons:

Nothing negative to say

2026-03-23 • via Nuitee
C
Caroline • family_with_children • gb
9
2026-03-23 • via Nuitee
E
Elena • family_with_children • it
9
Pros:

Posizione comodissima alla stessa distanza da stazione centrale, monument e la zona di quayside.
Stanze ampie con un bagno comodo

Cons:

Tutto ok.

2026-03-23 • via Nuitee
G
Geoffrey • solo_traveller • gb
8
2026-03-22 • via Nuitee
C
Cohen • family_with_children • gb
7
2026-03-22 • via Nuitee