Jazz Hotel Penang

Hotels
8.5 (3695 reviews)
Jalan Seri Tg Pinang , George Town , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Great amenities
Cons:
Cleanliness issues
Inconsistency in service
Food variety
Room temperature problems

Categories

Cleanliness
7.75
Several reviews indicated issues with cleanliness, including a dirty bathrobe and candy under the bed.
Service
9.25
Front desk staff were friendly, and specific staff members provided excellent assistance during a booking issue.
Location
8.75
Easily accessible and centrally located, but noted as being near the town rather than a beach area.
Room Quality
8.25
Rooms were spacious and had good facilities, although some guests noted old furniture and poor bed quality.
Amenities
9.25
Great rooftop pool and large bathtubs; positive sentiments towards available amenities.
Value for Money
8.25
Overall value is considered fair given the amenities but some concerns about service responsiveness.
Food and Beverage
7.75
Food quality was decent with suggestions for better variety but faced delays during service.
Overall Experience
8.75
Overall experiences were positive despite the mentioned issues, leading to satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:57

Property Description

Luxurious Amenities

The Jazz Hotel Penang offers a range of luxurious amenities including a fitness centre, indoor pool, and concierge services.

Modern Comforts

Each air-conditioned room is equipped with a flat-screen TV, minibar, and private bathroom with a bidet for the ultimate comfort of guests.

Convenient Location

Situated near Tanjung Tokong Beach and just a short distance from popular attractions like Straits Quay and Penang Botanic Gardens, Jazz Hotel Penang provides an ideal base for exploring the city.

Book your stay at Jazz Hotel Penang now to experience unparalleled luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for MYR 31.45 per person per night when using an existing bed.
    People 3 years old and over stay for MYR 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 3695 reviews
Cleanliness: 7.75
Service: 9.25
Location: 8.75
Room Quality: 8.25
Amenities: 9.25
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
W
Widya • family_with_children • my
9
2026-03-13 • via Nuitee
K
Kar Choon • couple • my
10
2026-03-13 • via Nuitee
A
anitha • family_with_children • my
9
Cons:

The breakfast was nice but only thing is, some item we cannot take our own self, everytime we have to request from the person.

2026-03-12 • via Nuitee
S
sam • family_with_children • my
8
Pros:

interior especially the bath tub! My kid like it very much! thanks the friendly and helpful front desk, they really give a wonderful staying experience to us

Cons:

nope

2026-03-10 • via Nuitee
W
Wai Yee Melissa • couple • sg
6
Pros:

The room was spacious. Good quality beds.

Cons:

Extremely used towels and bathrobes. They need to be replaced. The toilet floor had a droplet that looks very sus.

Location is poor.

2026-03-09 • via Nuitee
Z
zamalie • solo_traveller • my
10
2026-03-09 • via Nuitee
A
Az Zalzalah • family_with_children • my
9
5 star
Pros:

I like all the facilities in this hotel.

Cons:

Nothing

2026-03-07 • via Nuitee
P
Patrick • solo_traveller • fr
8
2026-03-07 • via Nuitee
V
Vijaiyananthaa • couple • my
7
Overall is satisfactory
Pros:

Clean and comfortable

Cons:

Staff needs to be more efficient as it is causing the customers more. The access card malfunctioned yet I had to go up and down 4 times just because the staff didn’t want to take the trouble.

2026-03-07 • via Nuitee
S
SOO HON • family_with_children • my
6
Pros:

Nice facilities well designed building and room.

Cons:

Indifferent service

2026-03-05 • via Nuitee
K
keen choong • family_with_children • my
8
2026-03-05 • via Nuitee
B
Bonhomme • couple • fr
10
Pros:

Il est vraiment bien et propre.
Peut-être qu’il est juste un peu en décalé de la ville mais parfait
Un petit centre commerciale juste devant

2026-03-05 • via Nuitee
S
Syazana • family_with_children • my
9
Good
Pros:

Room Clean

Cons:

I suggest air cond do cleaning & maintenance schedule

2026-03-05 • via Nuitee
N
Nor Nihayah • family_with_children • my
10
2026-03-05 • via Nuitee
R
razali • family_with_children • my
9
2026-03-04 • via Nuitee
M
Muhammad khairul naim • couple • my
8
2026-03-04 • via Nuitee
M
Michelle • couple • my
8
2026-03-04 • via Nuitee
N
Norazian • family_with_children • my
9
2026-03-04 • via Nuitee
H
haikal • couple • my
10
2026-03-03 • via Nuitee
S
sang chean • extended_group • my
8
Everything was good but only a slight problem with the toilet ventilation system which was very noisy
Pros:

Nice ambience and the staffs are really helpful

2026-03-03 • via Nuitee