Nerea Tulum

Chambre rénovée, spacieuse et joliment décorée, sdb complète, accès et vue sur la plage de carte postale, magnifique!!
Personnel avenant

I liked the location, the room, the views of the sunrise & sunset were absolutely beautiful. I felt safe at the resort and it had everything needed to relax. The staff were great and very helpful.

L’hôtel est très beau, les chambres spacieuses et très belles également. Et Jesus, à l’accueil, est incroyablement gentil.

Super clean and helpful staff at reception . Food was great. Great choice of sister restaurants too.

Me gustó mucho el lugar

There was a nice view from the room. I do not have one more positive thing to say about my stay

this hotel is on the smaller side but it is perfect for a relaxing get away. the staff is friendly and attentive. pools are clean. ocean is a few steps away. the restaurant is very good, and so is the bar. The atmosphere is warm and inviting but also calm and relaxing. The rooms are clean and beautiful. Everything about this hotel was perfect for us. We are not into crowds or going out at night so this hotel was perfect for us, only a short drive to the town of tulum where we spent most of our days. They also have taxis available for use.

Location and pvt beach

La chambre très sympa, petit accès à la plage en passant par les piscines.

We were treated to an exceptional meal, with our toes in the sand, at the restaurant at Hotel Nerea. At the front desk, we were greeted by the inimitable Jesus, by name, as if greeting old friends. Our server, Axelle, provided impeccable service and a delicious dinner. I had the pescado ahumado which was crazy delicious, as was my friend’s pollo. As we were departing, Jesus graciously offered to showcase some of their rooms, which made us promise to return. Don’t miss this tranquil spot on Tankah Bay!

I first have to say the staff were amazing, front desk and our server every morning were so great, they did thier best to help with all the issues we experienced but obviously the management it trying to cut expenses, this is not a luxury hotel.

#1 -No hot water 5 out of 7 days, it works but im told maintenance shuts it off

#2 -Amazing coffee machine but no coffee for it, promised every day but didn't get any

#3 -This is NOT a Michelin hotel, the breckfast is only eggs or pancakes and the dinner we had was the worst dinner we have ever had in any restaurant, fish was off, fed it to the cat and way way to much salt and i love salt. They made us pay for it and when a main course is $55 dollars, it should be edible.

#4- I booked a swim up king in the middle building, they changed us to a top floor in the back building so we got to see and hear the construction of a new hotel next door.

#5- We are not one to use house keeping because we like our privacy, they said ok but then still came into our room to remove the net we were using to clean the roof plunge.

#6-They say on thier web site that they have games and puzzles ect, nothing at all, we should have brought cards, we went to the hotel next door to eat and drink and play cards. The margaritas/cocktails are $26 dollars Canadian at our hotel so cheaper to walk down the beach

#7- The room they moved us too had the most disgusting methane gas coming thru the vents into the staircase going to the roof, that made me so sick the first two day and the last day.🤮

#7- The dock they have is unsafe to enter the water, i told them the steps are covered in slippery growth, it did not get cleaned. This is a big problem because your not supposed to swim in the Sargassum seaweed, we had to , to go snorkeling. I now have a rash all over my body from this, if you google this you will see how serious this is. They promote the dock as a safe way to get past this stuff, a couple girls we met at the hotel(1 pregnant) did not go swimming for this reason.

#8-They have very nice lounge chairs but they are covered in bird dropping and it looked the same the whole week, so they dont clean them. The cushions on our deck where discusting.

#9- They implied when we booked that there were TV's, there were only big holes in the wall where there had been.

#10-They pomote a Cenotes in thier back yard, it is not safe to use, again , it was disgusting, non of the hotel guests used it.

#11- Rent a four wheel drive car, you will need it to drive down the roads to get to this hotel, our rental car bottemed out all rhe time.
#12-Bring your own pillow and bath towels, dont rely on your fridge to save money, it is not cold so all my cheses got moldy,enough said!!!

La chambre était grande et bien équipée

חוף נקי, מטופח, מזח מתוחזק ויפה
חוף ים מדהים
חדרים מעוצבים מודרניים
בריכה מדליקה
שירות נהדר
חוויה בלתי נשכחת

Nuestra experiencia en el Hotel Nerea fue muy muy buena. El personal tiene muy buena disposición a ayudar y lo hacen todo con mucho gusto, son amabilísimos. Las instalaciones son preciosas, como en las fotos. Todo está muy limpio y muy bien cuidado. Los desayunos son exquisitos, y alguna vez les pedimos cosas fuera de carta (como smoothies o batidos), y nos lo prepararon fenomenal.

The front desk receptionist Jesus was amazing he just made me smile every time I saw him such great energy and a smile always on. Also, my housekeeper was amazing. It was so fun coming back each day from our excursions to see a little creature she created with our towels it was a little details that really made it special. also, the restaurant staff was amazing as well. Everyone that works here really made the stay comfortable and pleasant.

Me parecio de 10 , gente atenta desde Felipe , Jesus etc , el servicio , todo! Gracias por todo y enhorabuena por el trabajo hecho