Sunette Tower Makati

Hotels
RedDoorz
7.1 (24 reviews)
Sunnette Tower, Durban Street, Makati Ave, Metro Manila , Manila , ph

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Ideal location
Good value for money
Cons:
Room not prepared on arrival
Delay in service at lobby

Categories

Cleanliness
4.81
The room was not prepared upon arrival.
Service
7.78
Standard service quality for a hotel of this rating, though there were delays.
Location
8.32
The location is ideal, making it convenient for guests.
Room Quality
5.77
The room was not properly prepared.
Amenities
8.3
Standard quality for this hotel tier.
Value for Money
7.26
Expected value based on location.
Food and Beverage
7.81
Standard quality for this hotel tier.
Overall Experience
6.78
Experience was mixed due to service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:08

Property Description

Modern Comfort in the Heart of Manila

Convenient Location: Situated just a stone's throw away from top shopping destinations like Power Plant Mall and Greenbelt Mall, Sunnette Tower Makati offers a prime location for travelers looking to explore Manila's vibrant city life.

Cozy Accommodations: Relax in our air-conditioned rooms equipped with modern amenities such as free WiFi, TV, and complimentary toiletries, ensuring a comfortable stay for all guests.

Exceptional Service: Our multilingual staff at the 24-hour front desk are dedicated to providing excellent service, offering valuable insights and assistance to make your stay memorable.

Ready to experience the best of Manila? Book your stay at Sunnette Tower Makati now for a truly unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Location

Guest Reviews

7.1
Based on 24 reviews
Cleanliness: 4.81
Service: 7.78
Location: 8.32
Room Quality: 5.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 6.78
A
ADIB extended_group sa
8
بشكل عام كانت جيدة
Pros:

الموقع , الموظفين , الراحة

Cons:

النظافة لم تكن الغرفة نظيفة بشكل كامل , مشاكل في الانترنت , شاشة التلفاز لاتعمل , الحمام فيه بعض المشاكل

2026-01-24 via Nuitee
P
Peter extended_group ch
8
2025-12-29 via Nuitee
U
UBMateo family_with_children pw
4
Pros:

The location

Cons:

The room was not prepared even after receiving a booking confirmation. Had to stand at the lobby for almost 30min to wait for the lobby staff to receive email confirmation on my booking although I booked in advance.

2025-12-03 via Nuitee
A
Ananth extended_group my
5
2025-11-25 via Nuitee
E
Edward extended_group us
4
2025-08-02 via Nuitee
M
Michael family with young children gb
7
Good
2025-04-20 via Nuitee
V
Ver with friends gb
5
Passable
2025-04-04 via Nuitee
R
Rad family with young children ph
3
Poor
Cons:

I booked a 3-bedroom unit, but was given only a 2-bedroom one.

2025-01-08 via Nuitee
R
Rob with friends au
8
Very good
2025-01-06 via Nuitee
D
David family with young children us
9
Superb
2024-12-24 via Nuitee
D
Devu family with young children in
8
Very good
2024-11-28 via Nuitee
N
Nick young couple ch
10
A well located apartelcondo to atart a long trip in manila
Pros:

Location friendliness specially Michelle on reception

Cons:

No adapter for kitchen stove

2024-09-05 via Nuitee
B
Badr solo traveller sa
10
The location is Excellent
Pros:

The location is Excellent and the room is very comfortable, the workers in the reception are very kind

2024-07-20 via Nuitee
M
Mark family with young children au
1
Not going back. It’s old and stink. The bed smells like piss and not presentable.
Pros:

Nothing. Old and it smells like cockroach

Cons:

The whole place. It’s old and smells bad. The place is rotten

2024-03-11 via Nuitee
C
Curties young couple ph
8
Very good
Pros:

Nice place to stay and so quite

2024-02-17 via Nuitee
V
Vanessa with friends gb
8
Nice relax and enjoy rooms.
Pros:

Great location

2024-02-04 via Nuitee
M
Mary family with young children au
10
Exceptional
2024-01-30 via Nuitee
B
Bonnie family with young children ph
8
Very good
2024-01-03 via Nuitee
P
Princes group nl
5
Passable
2024-01-03 via Nuitee
K
Karls family with young children ph
1
worst hotel booking experience
Pros:

good location in makati, pretty near from our xmas reunion

Cons:

we booked and got charged for a 3bedroom + 2bedroom but when we got there we were given 2x 2bedroom units. worse is the hotel is not helpful in resolving the issue or even in giving us document of our stay.

On xmas eve, we were told 3bedroom we booked is not available and just to contact booking.com. hotel said they informed booking.com. however, we were not informed. 3bedroom is like 2x the charge of the 2bedroom. we were still charged full amount before the rez date.

On christmas day, we asked for a document of our stay specifying we got 2x 2bedroom suites. hotel reception made us wait for nothing. she kept telling us to sit down and wait but never updated us about our request, we had to go back to her to explain many times, follow up so many times.

we just took a video of the rooms, our only evidence of what we were given.

receptionist made us think she can give us our invoice , asked us to wait , without updating us, but in the end she refused to give us receipt that they gave us 2x 2bedroom units saying her sup is away and then that their printer is broken. wow. she could've said so in the first place. What's her deal?

finally today hotel sent us invoice wherein they charged us much more for room 1601 (2bedroom) than for room 1603 (also 2bedroom). how could they charge differently for same type of suites. are they pretending that 1601 is a 3bedroom on paper? how ridiculous that they also didnt indicate what kind of rooms they were.

moreover the bathroom shower drain in 1601 is broken. the 1601 bathtub has no stopper thus it doesn't work. no slippers provided. bring your own toiletries, it's barely there. one mattress got bed bugs. 1601 have a two seater sofa that looks dirty and don't even have a sofa cover.

we will never go back to sunette tower. never ever again.

2023-12-27 via Nuitee