ABode Canterbury

Hotels
Brownsword Hotels
7.8 (3381 reviews)
30-33 High St , Canterbury , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient location
Polite staff
Good breakfast
Cons:
Outdated room decor
Heating issues
Musty smell in some rooms

Categories

Cleanliness
7.55
There were mentions of cleanliness issues, particularly with outdated decor in some rooms.
Service
8.55
Hotel staff were very polite and helpful, contributing positively to the experience.
Location
9.05
Guests frequently mentioned the excellent and convenient location.
Room Quality
7.05
Room quality was criticized for being a bit outdated and having issues like cold bathrooms.
Amenities
7.55
Amenities were mentioned but had some shortcomings, such as a lack of fridges and heating.
Value for Money
7.05
Some guests felt that the prices did not match the quality of rooms and services.
Food and Beverage
7.55
Food quality was highlighted positively, though some criticism existed for the breakfast service.
Overall Experience
8.05
Overall experience was good, with positive sentiments outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-13 09:22

Property Description

Historic Location and Award-Winning Dining
Nestled within Canterbury’s ancient city walls, ABode Canterbury stands a stone's throw away from the iconic Canterbury Cathedral. Indulge in the culinary delights of the award-winning County Restaurant and unwind with creative drinks at the lively cocktail bar.

Luxurious Accommodation
Experience luxury at its best in the elegant rooms of Abode Hotel Canterbury. Each room boasts a lavish en-suite bathroom with a rejuvenating monsoon shower, a flat-screen TV with satellite channels, and complimentary Wi-Fi. Enjoy a cup of tea with the provided facilities and pamper yourself with bespoke luxury toiletries.

Vibrant Surroundings and Attractions
Immerse yourself in the vibrant atmosphere of the pedestrianised High Street, surrounded by charming shops and cafés. Explore the nearby Canterbury Tales attraction or take a short drive to the Dover Docks. Your unforgettable Canterbury experience awaits at ABode Canterbury.

Important information:

Parking is available for GBP 25 per day on a first come first served basis. Parking is limited.

The hotel is located on the pedestrianized High Street, with access by car at Stor Street. Please notify the hotel in advance if you require disability access.

If using a Sat Nav, please enter postcode CT1 2NR.

If the car park is full, then there are council car parks around the city or park and ride locations available. Please feel free to take your luggage to the reception desk, which will happily look after it while you park your car.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Guests who are making a reservation on behalf of another guest must contact the property.

When booking 5 rooms or more, or 10 room nights or more, different policies and additional supplements may apply.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 18 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £20 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 3381 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.05
Amenities: 7.55
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 8.05
T
thierry couple fr
3
je ne retournerai pas dans cet etablissement
Cons:

Réception en rez de chaussée de l’hôtel pour un mariage envahissant
Bar inaccessible trop de monde bruyant
Petit déjeuner moyen le café imbuvable servit dans une tasse pas très propre sur table sans nappe mal nettoyée
Le petit déjeuner sur la réservation de Booking il etait inclus mais refacturé par l’hôtel au moment du départ malgré la preuve sur le mail reçu au moment de la réservation

2026-03-28 via Nuitee
S
steve couple gb
2
Will never stay again wouldn't recommend
Cons:

Arrived at the hotel and was a little in the small side for price ,decor was good and clean but being there for a few hours in had no tv control with a remote as it wasn't paired and waited learning two hours of telling reception ,ladybird reception was stuck up and manager was rude ,....

2026-03-28 via Nuitee
L
Lisa extended_group gb
8
2026-03-28 via Nuitee
J
Jane couple gb
8
Very friendly and helpful staff and lovely room. Would come again.
Pros:

Central location, yet quiet. Room was spacious and comfortable.

Cons:

Bathroom wasn’t too warm.

2026-03-27 via Nuitee
C
Carolyn couple gb
10
Great hotel in perfect location for shopping and the theatre.
Pros:

Great location. Friendly staff. Comfortable room. Great bar

Cons:

The restaurant didn’t have much atmosphere and the staff seemed stressed both in the evening and at breakfast

2026-03-27 via Nuitee
S
Simone couple it
9
2026-03-26 via Nuitee
D
Denise couple gb
10
Loved it location would highly recoil and.
Pros:

The whole experience Staff & Room was Fabulous.

Cons:

Wasn’t anything.

2026-03-26 via Nuitee
D
David couple gb
7
Enjoyed ourselves
Pros:

Excellent breakfast, great location

Cons:

Having to move room because toilet not working. Offered no compensation. Room moved to had a dangerous step.

2026-03-25 via Nuitee
F
Fiona solo_traveller gb
10
Pros:

Lovely hotel

2026-03-25 via Nuitee
D
Debbie couple gb
9
Nice stay
Pros:

Location and standard of facilities

Cons:

We was placed in a disabled room for some unknown reason so the tv and bathroom sink were very low.

2026-03-25 via Nuitee
J
John solo_traveller gb
5
2026-03-24 via Nuitee
B
Bruce couple gb
7
2026-03-24 via Nuitee
L
Lawler solo_traveller gb
8
2026-03-24 via Nuitee
M
Mary solo_traveller gb
5
Disappointing
Pros:

Location
Comfortable room

Cons:

Cold shower
Sink wouldn’t empty
Heated towel rail not working
Noisy extractor fan
I could hear the people in the next room talking

2026-03-24 via Nuitee
J
Jim couple gb
9
2026-03-23 via Nuitee
S
Sharon couple gb
10
Lovely hotel, fantastic staff, nothing too much trouble.
Pros:

Very well decorated, warm and comfortable ambiance. Great location for the city at a great price.

Cons:

The step at the entrance made it difficult to lift my case, a slope or small ramp would help.

2026-03-23 via Nuitee
C
Clive couple gb
9
Wonderful hotel. Would stay again
Pros:

Great central location. Lovely hotel exceptional staff

Cons:

Have to pay extra to park.

2026-03-23 via Nuitee
A
Allan couple gb
6
Overpriced and underwhelming.
Pros:

Good location. Good size of room. Comfy bed.

Cons:

Quite underwhelming for a 4 star hotel and overpriced for what we got.

Shower was very poor - water was warm, just would not heat up no matter what we tried.
There was oddly a strong smell of paint when we were using the shower too. The smell would linger for a while and into the bedroom even after we had left the bathroom.
Bathroom very basic and shower needs an upgrade

No mini-fridge - I find this poor for a 4 star at that price.

Restaurant/bar look nice but did not try due to reviews on breakfast etc.

A little disappointed. Would just pay less for a 3 star hotel next time.

2026-03-22 via Nuitee
D
Diego solo_traveller es
6
Pros:

La situación

Cons:

Se escuchaba mucho los baños y las pisadas de otras habitaciones que hacían despertarte durante la noche

2026-03-22 via Nuitee
N
North couple gb
6
Good location breakfast not worth paying extra for save money get one locally
Pros:

Staff were amazing so welcoming
Lovely fire in the bar area
Location was amazing

Cons:

Room was freezing when we arrived took a while to warm up and there was a damp small to the room that lingered
Breakfast is very limited and the continental included in the price is not with it only a few of options and one hot drink. You can get a full breakfast and drinks in local area for what they charge you for tea and toast. We ordered a bacon sandwich which was extra and bread was dry and hard and again a lot of money we chose not to pay over £5 for an additional coffee.

2026-03-21 via Nuitee