Four Points Flex by Sheraton Tokyo Ueno

Hotels
•
Four Points Express
8.6 (3949 reviews)
7-12-9 Ueno, Taito-ku , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Cons:
Rooms are small
Breakfast was not good

Categories

Cleanliness
8.14
The bathroom was noted to have unpleasant odors, indicating cleanliness issues.
Service
9.41
Staff was great and there were positive remarks about the overall service.
Location
9.65
The hotel is conveniently located near Ueno Station, making it ideal for travelers.
Room Quality
7.6
Rooms were consistently described as small, which negatively impacted the sentiment.
Amenities
9.13
Positive mentions of amenities like free drinks and snacks, with some drawbacks noted.
Value for Money
8.09
Several reviews mentioned that the hotel is overpriced for the quality provided.
Food and Beverage
7.64
Breakfast was noted to be lacking in quality.
Overall Experience
9.11
Overall experience rated positively due to location and service despite room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:55

Property Description

Convenient Location
Situated just a 10-minute stroll from Ueno Subway Station, Ueno Hotel offers free WiFi and round-the-clock front desk service for a seamless stay.

Comfortable Rooms
Each room features a refrigerator, a flat-screen TV, and air conditioning for your relaxation. The private bathroom is equipped with a shower, hairdryer, and complimentary toiletries.

Amenities Galore
Enjoy complimentary luggage storage, on-site drink vending machines, and free computer access in the lobby. Laundry services are available for your convenience.

Ready to experience the best of Ueno? Book your stay at Ueno Hotel now and explore nearby attractions like the National Museum of Nature and Ueno Park!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3949 reviews
Cleanliness: 8.14
Service: 9.41
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 9.11
R
Rachel • solo_traveller • us
7
2026-04-18 • via Nuitee
瑩儀 • couple • tw
7
2026-04-18 • via Nuitee
S
SHU PING • solo_traveller • tw
8
如能用優惠價格入住的話CP值高！
Pros:

地點一流！每天提供的自助麵包吧有很多茶包、湯包很讚！工作人員通英語且服務態度極佳，很感謝！前台提供的備品很多且品質優異，讚！

Cons:

15平方公尺的室內配置感覺比其他同樣大小的飯店更擠，很壓迫。

2026-04-18 • via Nuitee
E
Enza • solo_traveller • ch
7
Pros:

Location, cleaningness of the room, confort of the bed(mat).

Cons:

I felt like I was bothering the staff when asking questions and suggestions. Was a bit impersonal and I found a pity that coffee and bread/pastries were available only from 10 a.m.
We had a poor internet connection in our room.

2026-04-18 • via Nuitee
S
Slim • solo_traveller • jp
8
2026-04-17 • via Nuitee
E
Edvin • couple • lu
10
Pros:

Service,emplacement

Cons:

Très petit

2026-04-17 • via Nuitee
C
Chanaphat • extended_group • th
8
Pros:

Location is good, room is clean but quite small

Cons:

Room size

2026-04-17 • via Nuitee
B
Bhumivarn • couple • th
6
Pros:

Not far from train station

Cons:

Air conditioner seem to have problem
First night I ask staff to adjust the temperature is ok but in the second night I doesn’t work. We almost not sleep that night

2026-04-17 • via Nuitee
J
Jenwei • solo_traveller • tw
9
2026-04-16 • via Nuitee
P
Priyanjali • couple • in
9
2026-04-14 • via Nuitee
G
Garza • couple • us
8
Pros:

Great staff

Cons:

Ueno is kind of boring

2026-04-14 • via Nuitee
C
Cesel • couple • au
10
Great facilities
Pros:

Lovely staff and location is perfect close to everything

Cons:

None

2026-04-13 • via Nuitee
S
Supachai • family_with_children • th
8
Nice location, Good Staffs, but room is a little too small.
Pros:

Location and room facilities

Cons:

The room is too small

2026-04-13 • via Nuitee
嘉琪 • extended_group • tw
7
2026-04-11 • via Nuitee
T
Theresa • couple • gb
8
Pros:

Overall great but the toilet smelled a bit bad and cleanliness wasn’t as good

2026-04-11 • via Nuitee
A
Achiraya Haewmuan • extended_group • us
7
2026-04-10 • via Nuitee
E
Eliška • couple • cz
8
2026-04-10 • via Nuitee
D
Dominico • couple • id
9
2026-04-08 • via Nuitee
M
Mychaela • couple • ca
7
2026-04-08 • via Nuitee
C
Cesel • family_with_children • au
10
The location is great close to everything, the shops and train
2026-04-08 • via Nuitee