Four Points Flex by Sheraton Tokyo Ueno

Hotels
•
Four Points Express
8.6 (3949 reviews)
7-12-9 Ueno, Taito-ku , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Cons:
Rooms are small
Breakfast was not good

Categories

Cleanliness
8.14
The bathroom was noted to have unpleasant odors, indicating cleanliness issues.
Service
9.41
Staff was great and there were positive remarks about the overall service.
Location
9.65
The hotel is conveniently located near Ueno Station, making it ideal for travelers.
Room Quality
7.6
Rooms were consistently described as small, which negatively impacted the sentiment.
Amenities
9.13
Positive mentions of amenities like free drinks and snacks, with some drawbacks noted.
Value for Money
8.09
Several reviews mentioned that the hotel is overpriced for the quality provided.
Food and Beverage
7.64
Breakfast was noted to be lacking in quality.
Overall Experience
9.11
Overall experience rated positively due to location and service despite room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:55

Property Description

Convenient Location
Situated just a 10-minute stroll from Ueno Subway Station, Ueno Hotel offers free WiFi and round-the-clock front desk service for a seamless stay.

Comfortable Rooms
Each room features a refrigerator, a flat-screen TV, and air conditioning for your relaxation. The private bathroom is equipped with a shower, hairdryer, and complimentary toiletries.

Amenities Galore
Enjoy complimentary luggage storage, on-site drink vending machines, and free computer access in the lobby. Laundry services are available for your convenience.

Ready to experience the best of Ueno? Book your stay at Ueno Hotel now and explore nearby attractions like the National Museum of Nature and Ueno Park!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3949 reviews
Cleanliness: 8.14
Service: 9.41
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 9.11
V
Victoria • solo_traveller • ar
7
2026-05-16 • via Nuitee
L
Ling-Ling • couple • tw
8
地理位置很方便，離skyliner及地鐵站都很近，而且無須抬行李上上下下。
Pros:

地理位置很方便，離skyliner及地鐵站都很近，而且無須抬行李上上下下

Cons:

未每日打掃房間

2026-05-16 • via Nuitee
G
Gordana • couple • il
10
Pros:

מיקום מושלם,הצבת של המלון אדיב מאוד

2026-05-15 • via Nuitee
L
Lara PIN-CHUN • couple • tw
7
2026-05-15 • via Nuitee
L
Lara PIN-CHUN • couple • tw
7
2026-05-15 • via Nuitee
Z
Ziya • couple • de
7
2026-05-14 • via Nuitee
王琡琄 • solo_traveller • tw
9
獨旅安放心靈的好地方。
Pros:

1，地點距離上野站近，到東京各地轉換車種方便。
2，床下有空間放行李箱。
3，枕頭有四顆，軟硬高低任君挑選，床軟硬適中，睡得很舒服。
4，吹風機要特別推薦，小而輕，風速強！

因為這趟是58歲歐巴桑獨旅，飯店房間像自己的家，晚上早早回來，洗個澡就待床上；或睡到自然醒，也先待床上，這樣的自在很推薦，一個人住剛好。

Cons:

雖有窗戶，但打開窗簾會對到隔壁棟樓梯末端陽台，時不時會有人進出，不能拉開窗簾看窗景，比較可惜！

2026-05-14 • via Nuitee
A
adina Breiman • solo_traveller • il
8
2026-05-14 • via Nuitee
M
Matej • couple • hr
7
2026-05-13 • via Nuitee
N
Nguyễn Thị Thu • solo_traveller • vn
9
2026-05-11 • via Nuitee
L
lauryne • couple • fr
10
2026-05-10 • via Nuitee
E
Elena • solo_traveller • us
8
2026-05-10 • via Nuitee
L
lauryne • couple • fr
10
2026-05-10 • via Nuitee
M
Marshall • couple • us
9
This was a great spot and value
Pros:

Excellant location, very clean , friendly staff

2026-05-09 • via Nuitee
A
Audrey2 cnc • solo_traveller • re
8
Pros:

Hôtel bien situé, proche du métro et de Ueno, chambre propre, personnel accueillant.

Cons:

Petite chambre, de la fenêtre on ne voyait pas l'extérieur .

2026-05-09 • via Nuitee
S
Suwit • couple • th
7
2026-05-07 • via Nuitee
L
Lisa • solo_traveller • au
8
2026-05-07 • via Nuitee
E
Elmer • family_with_children • nl
9
Pros:

Locatie, voorzieningen

Cons:

:)

2026-05-06 • via Nuitee
P
Peerapong • family_with_children • th
9
Pros:

ทำเลที่ตั้งโรงแรมใกล้สถานีรถไฟมาก ร้านอาหารอยู่ไม่ไกล เดินทางด้วยรถไฟสะดวกมาก พนักงานยิ้มแย้ม เป็นมิตรดีมากกกก

2026-05-05 • via Nuitee
C
Claudio • family_with_children • it
6
Smallest rooms ever
Pros:

Very close to metro station

Cons:

Rooms are too too small, as stated in the information. But they are really too small specially conpared to the price. Moreover, they clean them every 4th day, which sounds incredible to me.

2026-05-05 • via Nuitee