Four Points Flex by Sheraton Tokyo Ueno

Hotels
•
Four Points Express
8.6 (3949 reviews)
7-12-9 Ueno, Taito-ku , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Cons:
Rooms are small
Breakfast was not good

Categories

Cleanliness
8.14
The bathroom was noted to have unpleasant odors, indicating cleanliness issues.
Service
9.41
Staff was great and there were positive remarks about the overall service.
Location
9.65
The hotel is conveniently located near Ueno Station, making it ideal for travelers.
Room Quality
7.6
Rooms were consistently described as small, which negatively impacted the sentiment.
Amenities
9.13
Positive mentions of amenities like free drinks and snacks, with some drawbacks noted.
Value for Money
8.09
Several reviews mentioned that the hotel is overpriced for the quality provided.
Food and Beverage
7.64
Breakfast was noted to be lacking in quality.
Overall Experience
9.11
Overall experience rated positively due to location and service despite room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:55

Property Description

Convenient Location
Situated just a 10-minute stroll from Ueno Subway Station, Ueno Hotel offers free WiFi and round-the-clock front desk service for a seamless stay.

Comfortable Rooms
Each room features a refrigerator, a flat-screen TV, and air conditioning for your relaxation. The private bathroom is equipped with a shower, hairdryer, and complimentary toiletries.

Amenities Galore
Enjoy complimentary luggage storage, on-site drink vending machines, and free computer access in the lobby. Laundry services are available for your convenience.

Ready to experience the best of Ueno? Book your stay at Ueno Hotel now and explore nearby attractions like the National Museum of Nature and Ueno Park!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 3949 reviews
Cleanliness: 8.14
Service: 9.41
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 9.11
S
Simon • couple • au
7
2026-03-28 • via Nuitee
G
George • couple • gb
8
Excellent Choice for Ueno
Pros:

- Excellent location near the station
- Modern/clean hotel
- Staff were nice

Cons:

- Small room but common in Tokyo
- Room was only cleaned once over 4 days

2026-03-28 • via Nuitee
C
CHIEH TING • couple • tw
9
Pros:

位置極佳

2026-03-28 • via Nuitee
K
KASIDIT • couple • th
7
2026-03-27 • via Nuitee
W
Wendy • couple • au
8
Nice, conveniently located hotel
Pros:

Location was convenient to Ueno Station and Ueno Park and Museum, zoo
Room was quiet
Free food Station with tea, coffee, soup, croissants

Cons:

Room was too warm
A luggage bench would have been appreciated

2026-03-27 • via Nuitee
J
Jordan • solo_traveller • us
7
Cons:

Room was a little too small.

2026-03-25 • via Nuitee
S
shengti • couple • tw
4
너무 좁았어요
Pros:

우에노 역이랑 가깝웠어요

Cons:

방청소 매일

2026-03-24 • via Nuitee
F
Felicity • family_with_children • au
7
Pros:

Good location. Free snacks were appreciated.

Cons:

Small rooms and expensive.

2026-03-23 • via Nuitee
H
HoLin • couple • tw
5
2026-03-23 • via Nuitee
T
TZUYI • solo_traveller • tw
8
2026-03-22 • via Nuitee
Y
Yumi • solo_traveller • jp
5
きれいではあるのですが出張利用として、次回はないかなと。
Pros:

清潔に維持されていた
珈琲がいつもフリー
比較的静か

Cons:

駅から遠すぎる
狭いコスパがとても悪く感じました

2026-03-22 • via Nuitee
N
Nateepat • couple • th
8
Pros:

Location

Cons:

N/A

2026-03-22 • via Nuitee
P
Petr • couple • cz
10
2026-03-20 • via Nuitee
M
Monica • solo_traveller • au
10
2026-03-19 • via Nuitee
W
Wei Lun • extended_group • tw
8
Pros:

地點非常方便，飯店人員非常親切，床非常好睡，10:30-21:00還有免費麵包跟各類湯可以取用

Cons:

房內空間真的不大，同型房間有的設備也不一樣，如我父母房有一張椅子、桌子，另外一間有一張椅子，但我住的什麼都沒有😂

2026-03-19 • via Nuitee
J
Jeremie • couple • ca
8
2026-03-18 • via Nuitee
F
Fabiola • couple • mx
9
Excelente, lo súper recomiendo!!!!
Pros:

El Hotel es muy bonito y la ubicación es excelente si vas al Aeropuerto de Narita. El personal es servicial y muy amable, en la recepción tienen servicio gratis de café, sopas y un montón de skincare (chulada). Me quedaría mil veces más aquí!! Lo súper recomiendo.

Cons:

Si viajas con muchas maletas es un problema ya que el espacio en la habitación está muy reducido.

2026-03-17 • via Nuitee
T
TING SHUAN • solo_traveller • tw
8
非常滿意的住宿體驗，早餐非常好吃，大推抹茶拿鐵！
Pros:

位置方便、床硬軟適中超好睡

Cons:

房間稍小、整理行李有點擠

2026-03-17 • via Nuitee
F
FATIMA • couple • mx
5
Básico y céntrico
Pros:

Está centrico y muy cerca de una estación de tren, además el parque de Ueno está a unos 10 mn caminando

Cons:

Estaba muy pequeño y no nos sentimos cómodos en la habitación, pero si se ajusta a tu presupuesto puede ser la opción

2026-03-17 • via Nuitee
D
Darrell • solo_traveller • us
6
Pros:

Location was very good. Very close to the Ueno Station

Cons:

The prepaid breakfast was a half bagel sandwich which was served to me cold. Hotel management informed me to use the microwave. Hotel management was apologetic but refused a refund of the breakfast. Better value to be had elsewhere for breakfast options, like 7 Eleven.

2026-03-17 • via Nuitee