Pestana CR7 Gran Vía Madrid

Hotels
•
Pestana Hotel & Resorts
9.2 (6806 reviews)
29 Calle Gran Vía , Madrid , es

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Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Luxurious rooms
Cons:
Cleanliness issues
Limited breakfast options
Small bathrooms

Categories

Cleanliness
8.8
Some reviews indicated cleanliness issues like dirty floors and damaged rooms.
Service
9.8
Consistently positive mentions of staff professionalism and helpfulness.
Location
10
Multiple reviews praised the central location as perfect.
Room Quality
8.8
Concerns were raised about room size and quality, but some enjoyed their rooms.
Amenities
9.3
Standard amenities for this hotel tier with some positive remarks.
Value for Money
8.8
Some guests felt the price did not match room quality.
Food and Beverage
8.3
Several guests noted limited breakfast options and poor quality.
Overall Experience
9.8
A generally positive experience mentioned in various reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:35

Property Description

Luxurious Accommodation
Pestana CR7 Gran Vía offers a blend of modern comfort and style in the heart of Madrid. The hotel boasts well-appointed rooms with top-notch amenities including air conditioning, flat-screen TVs, and private bathrooms, ensuring a relaxing stay for every guest.

Exceptional Facilities
Indulge in the various facilities provided by the hotel such as a restaurant, fitness centre, and a bar. With a 24-hour front desk, room service, and free WiFi, your needs are always catered to at Pestana CR7 Gran Vía.

Breathtaking Views and Dining
Savor delicious meals at the hotel's restaurant, enjoy a cocktail overlooking panoramic views of Madrid, or unwind on the outdoor terrace. Don't miss the opportunity to experience the only rooftop offering multiple heights and 360° views of the city.

Book now and elevate your stay at Pestana CR7 Gran Vía Madrid!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Oct 1, 2025 until Thu, Jun 4, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 6806 reviews
Cleanliness: 8.8
Service: 9.8
Location: 10
Room Quality: 8.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.8
R
Rustam • couple • uz
9
Pros:

Удобное расположение, вид с террасы и вообще красивая гостиница 🏨

2026-03-28 • via Nuitee
L
Leah • family_with_children • ie
10
2026-03-28 • via Nuitee
L
LUCA • solo_traveller • it
9
Ci tornerei
Pros:

Posizione strategica

2026-03-28 • via Nuitee
M
Milica • couple • me
10
2026-03-28 • via Nuitee
C
Costas • solo_traveller • it
2
Pros:

Le camere singole troppo piccole ho dovuto chiedere una sedia x sedermi in stanza.

Cons:

Il divieto totale di fumo

2026-03-27 • via Nuitee
Z
zakaria • couple • fr
10
2026-03-27 • via Nuitee
C
Catalin Traian • family_with_children • es
7
Pros:

El emplazamiento

Cons:

La habitación para el precio que tiene es pésima , la ducha pequeñita , el inodoro uno k k no sea talla 40 apenas entra. Está habitación seguro que arquitecto no la vio nunca la 714 , puede servir para cuarto de planchar , es verdad que el balcón la salva un poco , pero la ducha y el inodoro fatal mal diseñado. No se puede cobrar 400 euros por esta habitación , seguro CR7 no los pagaría .

2026-03-27 • via Nuitee
N
Nitin • couple • gb
7
Overall great loaction and enjoyed the stay!
Pros:

Great Location and reception staff

Cons:

Food missing from the fridge after the room clean!!!

2026-03-26 • via Nuitee
J
JTL • family_with_children • pt
10
2026-03-25 • via Nuitee
N
Niza • family_with_children • co
10
2026-03-24 • via Nuitee
A
Azamat • couple • uz
10
2026-03-24 • via Nuitee
A
Alberto • family_with_children • es
1
2026-03-24 • via Nuitee
A
amine • family_with_children • fr
9
2026-03-24 • via Nuitee
R
Rosa • couple • pt
8
Pros:

Da localização e do edifício lindo!
Cama muito confortável.
Simpatia dos funcionários.

Cons:

O desconto no parque de estacionamento não foi possível, por não terem tikets disponíveis na receção.

2026-03-24 • via Nuitee
C
CARMEN • couple • us
10
Magnífico increíble volvería sin duda
Pros:

Magnífica instalación

Cons:

Me gusto todo

2026-03-24 • via Nuitee
A
Andrea • couple • gh
10
I really liked everything about the place that I’ll book the hotel every time am in Madrid
Pros:

Perfect location, ever friendly staff ready to help as and when needed

Cons:

I liked everything about the property

2026-03-24 • via Nuitee
P
PATRIZIA • extended_group • it
8
2026-03-24 • via Nuitee
R
Ramos Bando • family_with_children • es
5
2026-03-23 • via Nuitee
L
Luciana Cecilia • couple • es
1
Hemos sido estafados con doble cargo (con efectivo y con tarjeta de crédito)
Pros:

Imposible dar algún punto porque la experiencia fue muy mala.

Cons:

Nos cobraron doble, en efectivo y con tarjeta. Pagamos en efectivo el alojamiento al momento del checkin, y nos pidieron una tarjeta de credito a modo de garantía. No sabemos qué ocurrió pero esa misma noche nos cargaron el monto de la estancia también en la tarjeta, y aun haciendo el reclamo en recepción durante el momento del checkout, jamás nos devolvieron el doble pago. Una real estafa. Una pena porque la ubicación del hotel es buena, pero no se puede confiar en la forma en la que hacen las cosas.

2026-03-23 • via Nuitee
E
Eden • family_with_children • es
7
Pros:

La cama muy cómoda, las almohadas, la ubicación, las vistas desde el bar, la limpieza de las instalaciones

Cons:

El espacio en general, en el gimnasio no caben más de 2 personas para hacer rutina cómoda, la habitación muy pequeña, y el baño muy grande pero poco funcional,

2026-03-23 • via Nuitee