City Hotel Mercator

Hotels
7.5 (1258 reviews)
Mercatorstr. 38 , Frankfurt/Main , de

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Limited amenities
Outdated rooms

Categories

Cleanliness
6.5
Several reviews mentioned cleanliness issues, including hair on towels and unclean rooms.
Service
8.5
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.5
The location was consistently noted as convenient and close to the city center.
Room Quality
7
Rooms were described as simple but generally maintained with comments on them being a bit outdated.
Amenities
7
Basic amenities were provided, but some guests noted the need for upgrades.
Value for Money
8
Many reviews suggested that the hotel offered good value for the price.
Food and Beverage
7
Breakfast was considered adequate, though some noted limited options.
Overall Experience
7.5
Overall, guests expressed satisfaction with their experience considering the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 12:05

Property Description

Convenient Location
Situated on a quiet side street in Frankfurt, Hotel Mercator is just a short walk from major transportation hubs and popular shopping destinations.

Comfortable Accommodation
Each room at Hotel Mercator is equipped with modern amenities including a minibar, satellite TV, and a cozy seating area, ensuring a comfortable stay for all guests.

Vibrant Surroundings
Located in a trendy residential area, City Hotel Mercator is surrounded by a variety of dining and entertainment options, offering guests a taste of the local lifestyle.

Experience the best of Frankfurt at Hotel Mercator - book your stay now for a memorable and convenient visit.

Important information:

The reception is open daily from 07:00 until 22:00. Please contact the hotel in advance to obtain the check-in code if you need to check in after 22:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 12 per day.

Location

Guest Reviews

7.5
Based on 1258 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8.5
Room Quality: 7
Amenities: 7
Value for Money: 8
Food and Beverage: 7
Overall Experience: 7.5
J
Jasmin • solo_traveller • de
8
2026-06-05 • via Nuitee
T
Tobias • solo_traveller • de
7
Gut 👍
Pros:

Ruhiges Ambiente, bequeme Betten, Sauberkeit, gutes Frühstück

Cons:

Schlechte Parksituation

2026-06-04 • via Nuitee
K
Katarina • solo_traveller • de
6
2026-06-04 • via Nuitee
D
Doris • couple • de
5
2026-06-03 • via Nuitee
Y
Yaroslav • solo_traveller • de
10
2026-06-03 • via Nuitee
A
Antonia • family_with_children • de
6
2026-06-01 • via Nuitee
T
Thesing • solo_traveller • de
7
2026-05-31 • via Nuitee
E
Eric opoku • solo_traveller • gb
10
2026-05-31 • via Nuitee
D
Duygu • couple • tr
10
2026-05-30 • via Nuitee
G
Gloria • solo_traveller • de
6
2026-05-30 • via Nuitee
L
Lucas • solo_traveller • ar
7
Pros:

Perfect location, good breakfast, spacious room

Cons:

The shower in the bathtub is quite uncomfortable

2026-05-29 • via Nuitee
J
Jutta • couple • de
7
2026-05-29 • via Nuitee
W
Wessam • extended_group • de
10
2026-05-27 • via Nuitee
H
Herbert • solo_traveller • de
7
2026-05-27 • via Nuitee
H
Hosang • solo_traveller • de
7
2026-05-26 • via Nuitee
F
Fabian • solo_traveller • de
1
Cons:

Katastrophale Erfahrung. Mitten in der Nacht wurde meine Zimmerkarte deaktiviert und ich kam nicht mehr in mein Zimmer. Ich musste ca. 45 Minuten warten, bis das Problem behoben wurde. Nachts ist kein Personal vor Ort.

Das Zimmer war außerdem voller Wollmäuse und insgesamt sehr ungepflegt.

Der Umgang mit der Beschwerde danach war genauso enttäuschend – erst abweisend, dann gar keine Reaktion mehr. Absolut nicht empfehlenswert.

2026-05-26 • via Nuitee
R
René • extended_group • nl
7
Een goede prijs/ kwaliteit verhouding.
Pros:

Personeel was vriendelijk en behulpzaam

Cons:

Kamers en badkamers waren al wat verouderd, maar schoon. Jus d’orange was niet vers maar uit een pak, niet echt lekker, maar goed dat is alleen verbeterpunt en geen kritiek.

2026-05-25 • via Nuitee
R
Ramirez Medina • family_with_children • de
6
Cons:

La nevera, sucia y no funcional, de resto bien.

2026-05-25 • via Nuitee
K
Karin • solo_traveller • de
7
2026-05-24 • via Nuitee
F
Fabiana • solo_traveller • de
9
Pros:

Muito bom acomodação e recepcionista impecável!

2026-05-24 • via Nuitee