Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Stylish design and aesthetic
Great location
Good value for money
Cons:
Inconsistent service
Issues with cleanliness
Lack of breakfast options

Categories

Cleanliness
10
The cleanliness of the hotel is satisfactory, with a note on the cleanliness of the bathroom, but issues such as accumulated trash in rooms exist.
Service
10
Most reviews highlight issues with service, particularly regarding the check-in process, but it was noted that some staff were friendly.
Location
10
The hotel is well-located, close to attractions and neighborhoods, which is frequently praised.
Room Quality
10
Rooms are described as stylish and well-equipped, though there are concerns about darkness and temperature.
Amenities
10
Amenities are mentioned positively, but there are limitations such as lack of room service and added charges for housekeeping.
Value for Money
10
The hotel is perceived as good value, especially for its location and comfort.
Food and Beverage
10
The lack of breakfast options negatively impacts this category.
Overall Experience
10
Despite some issues, many reviews reflect a very positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:47

Property Description

Prime Location in Reforma District
Located just a stone's throw away from iconic landmarks such as the National Museum of Anthropology and The Angel of Independence, Casa Castillo offers a prime location for exploring Mexico City.

Modern Amenities for Comfort
With a terrace to unwind, a 24-hour front desk for convenience, and free WiFi throughout the property, Casa Castillo ensures a comfortable stay for all guests. The rooms are equipped with essential amenities including a fridge, microwave, and coffee machine, providing a home away from home experience.

Nearby Cultural Attractions
Immerse yourself in the rich culture of Mexico City by visiting attractions like the Museo de Memoria y Tolerancia and Museo de Arte Popular located just a short distance away from Casa Castillo.

Experience the best of Mexico City at Casa Castillo. Book your stay now for an unforgettable experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

10
Based on 949 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Alejandra • extended_group • mx
9
Muy buen lugar, limpio y personal amable.
Pros:

El lugar está bien ubicado, las habitaciones son cómodas y el espacio suficiente. Limpieza y buena decoración.

Cons:

Podría mejorarse un poco el ruido de las habitaciones de la planta baja porque están al lado de la calle.

2026-02-26 • via Nuitee
A
Arrieta Padilla • solo_traveller • co
9
Pros:

The cleanliness, and that everything in the rooms it is well thought in terms of comfort.

Cons:

I did not like that there are some lights in the hallway at night and the light gets into the room at night

2026-02-23 • via Nuitee
P
Pinilla • couple • co
10
2026-02-11 • via Nuitee
F
Fernanda • extended_group • br
10
2026-02-10 • via Nuitee
O
OLGA MARIA • couple • mx
9
2026-01-19 • via Nuitee
M
MIRNA • extended_group • mx
10
Estuvimos muy a gusto, las instalaciones excelente, muy tranquilo y muy cerca del aeropuerto.
Pros:

Estuvo muy céntrico, seguridad excelente, muy tranquilo, muy amables personal, muy acogedor la estancia, muy respetuosos y serviciales.

2026-01-19 • via Nuitee
Y
Yadira Irasema • solo_traveller • mx
8
Pros:

UBICACIÓN, MUY LINDA SUS INSTALACIONES

Cons:

NO PASARON A TENDER LA CAMA, SÓLO SACARON BASURA

2026-01-19 • via Nuitee
A
Anthony • family_with_children • us
9
Staff allowed us a late check-out, that was perfect for our flight time!!
Pros:

Location was good and staff was great!!

2026-01-19 • via Nuitee
A
Alessandro • couple • it
6
Non consiglio
Pros:

Hotel molto curato e parti comuni molto pulite

Cons:

Non abbiamo gradito il fatto che le pulizie fossero sostanzialmente a pagamento. Non ci sono mai state fatte durante le 3 notti di soggiorno presso la struttura perchè non ci siamo accorti che fosse richiesta la mancia (l'ultimo giorno abbiamo visto che c'era un foglietto con indicazioni di lasciare la mancia). Il che significa che entravano, controllavano se ci fossero contanti sul tavolo, e uscivano senza effettuare le pulizie. Lo staff non parla inglese e comunque ci sono zone migliori dove alloggia a CDMX.

2026-01-17 • via Nuitee
A
Alvarez • solo_traveller • mx
8
Cons:

Que reserve para 2 personas y pedi 2 camas, eso creí tenía la habitación, y tuve que pedir cambio de habitación y se pagó un extra.
Lo bueno que había disponibles
Otro detalle es el estacionamiento, no nos dieron la hora de cierre y tuvimos que estacionar durante la noche en camino real o la alternativa que nos dieron era en la calle

2026-01-13 • via Nuitee
F
Florent • extended_group • fr
9
Dommage , un hotel que j’aimais beaucoup, mais à beaucoup changer . Je ne pense pas revenir .
Pros:

Plusieurs fois qu’on retourne à cette hotel , visiblement beaucoup de chose on changer , pas de personnel d’accueil, c’est l’agent de sécurité qui a fait notre entrée . Un agent d’un certain âge , très très gentil et serviable ! Merci à lui pour tout !

Cons:

Je ne suis pas sûr de retourner à cette hôtel, aucun personnel d’accueil , première fois qu’on me dit que le ménage dans les chambres est gratuit 1 fois ( pour 1 semaine ) , si non 222pesos . Aucun respect de l’autre avant de sécurité ( heureusement le premier est là et on été tellement content de le voir ) mais le deuxième agent , regarder des série a fond ( l’hôtel résonne beaucoup ) , ronfle à l’accueil, et quand on sonne pour nous ouvrir , visiblement on le dérange durant sont sommeil . Mon chien de service est devenu payant , en octobre je n’avais pas payer cela .
Nous avions 3 chambres , et la chambre 6 est humide et sent très fort .
Pour les gens au sommeils léger, mettez vous des boules quies , l’hôtel résonne énormément et les gens ne respectent pas les horaires de silence .
Bref finalement à vouloir faire des économies beaucoup de gens ne reviendrons pas !

2026-01-08 • via Nuitee
L
Liam • family_with_children • gb
10
Great stay in Anzures
Pros:

We've stayed in Anzures a few times as it's nice and quiet and this is the 3rd place we've stayed at. All have been good but this has been the best.

24/7 security staff and very friendly.
Well designed interiors and always had a smell of fresh flowers throughout the building
Clean and well appointed modern rooms with decent bathrooms and hot showers

Anzures is a great location in general and this place is no exception. Would highly recommend. We stayed 5 nights

Cons:

Nothing

2026-01-06 • via Nuitee
J
jacob • family_with_children • us
6
Cons:

The front door requires a security guard (often sleeping) to open.

Extra charge for cleaning room.

Not the best location for getting around by public transportation.

2026-01-01 • via Nuitee
A
Alexandra • couple • us
7
Pros:

Safe, clean, friendly staff

2025-12-30 • via Nuitee
I
ivonne sinai • couple • mx
10
Pros:

La ubicación y la amabilidad del personal

2025-12-26 • via Nuitee
P
Piotr • extended_group • pl
9
Value for money
Pros:

Very good location, value for money

2025-12-26 • via Nuitee
E
Elettra • solo_traveller • it
4
Good location but not great
Pros:

The location is excellent and the building is very nice.

Cons:

The room was noisy and humid, you couldn’t open the windows. The reception was basically not existent.

2025-12-25 • via Nuitee
K
Keith • couple • us
9
Beautiful Casa, great staff, and extremely comfortable rooms.
Pros:

We booked a taxi through Booking.com to take us to the Hotel, but the taxi never showed up. Thankfully, we contacted Booking.com and refunded our cost for a taxi. When we arrived, we were told that we had been upgraded to a bigger room. It was fantastic.

Cons:

There was a shutdown of water. It was repaired after several hours.

2025-12-25 • via Nuitee
G
Gregory • couple • ca
9
A refuge in the big city close to Chapultepec.
Pros:

Great location, friendly doorman, cute hotel. El Otro Cafe is around the corner is convenient and has good coffee and chilaquiles. You can walk to the museum of Anthropology in mere minutes.

Cons:

Honestly not much. It’s not the most sound proof but everyone was quiet so it wasn’t a big deal.

2025-12-25 • via Nuitee
C
Coronel • extended_group • us
10
Great place! Will return!
Pros:

Location was great! Tucked away but close to Reforma and Chapultepec! Hotel was really pretty!

Cons:

No escalator

2025-12-16 • via Nuitee