Hotel Gracery Shinjuku

Hotels
8.4 (13225 reviews)
Shinjuku-ku Kabukicho 1-19-1 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Cons:
Small room size
Some staff unhelpful

Categories

Cleanliness
8.73
Rooms are very clean and well-maintained.
Service
8.2
Staff were generally polite, though some were reported as rude.
Location
9.04
Location can't be beat with proximity to shops, food, and transport.
Room Quality
7.79
Rooms are small and some complaints about bed size.
Amenities
8.02
Some amenities were lacking, though the Godzilla theme was well-received.
Value for Money
8.48
Good value given the location, though rooms are somewhat small.
Food and Beverage
8.53
Breakfast was praised and unique themed offerings were enjoyable.
Overall Experience
8.4
Overall experience was positive with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:43

Property Description

Comfortable Rooms and Convenient Location

Hotel Gracery Shinjuku, open since April 2015, offers comfortable rooms with free WiFi just a 5-minute walk from JR Shinjuku Station. Seibu Shinjuku Station is also conveniently close, just a 3-minute walk away.

Exceptional Services and Amenities

The hotel provides 24-hour reception, dry cleaning, laundry, and ironing services. Guests can enjoy a Japanese-style and Western breakfast buffet at the on-site restaurant. The multilingual concierge service and currency exchange machine add to the convenience.

Unique Features and Nearby Attractions

Notably, the hotel terrace boasts the iconic Godzilla Head, offering a unique experience. Within walking distance, guests can explore Shinjuku Gyoen National Garden and Shinjuku Golden Gai, making Hotel Gracery Shinjuku the perfect choice for a memorable stay.

Book now for an unforgettable experience at Hotel Gracery Shinjuku!

Important information:

Entry to the 8th floor terrace (Godzilla Head) will be suspended for the time being.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 13225 reviews
Cleanliness: 8.73
Service: 8.2
Location: 9.04
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8.4
S
Sara • extended_group • it
8
2026-03-28 • via Nuitee
H
Helen • couple • au
6
Clean and great location but be prepared for hard beds and small rooms
Pros:

Great location and clean

Cons:

Beds were like boards, very small rooms

2026-03-28 • via Nuitee
M
Marco • couple • it
8
Pros:

Posizione eccellente, hotel iconico. Pulizia ottima

Cons:

Terrazza chiusa

2026-03-28 • via Nuitee
D
Damian • family_with_children • au
9
Pros:

Excellent location. Rooms were nice and larger than many others in Tokyo

2026-03-28 • via Nuitee
S
Sandra • family_with_children • ch
9
2026-03-28 • via Nuitee
A
A ke • family_with_children • tw
7
Pros:

位於鬧區 喜歡熱鬧的人可以選擇

Cons:

隔音差
價位高 房間內卻連基本的水都沒有

2026-03-28 • via Nuitee
D
Daniel • couple • au
9
Would recommend this property because of the location in the heart of Shinjuku and value for money
Pros:

Location was amazing. The property was great value for money.

Cons:

The rooms were a little bit dated but still clean and functional

2026-03-28 • via Nuitee
E
eli • family_with_children • il
7
Pros:

מיקום מעולה, צוות אדיב

Cons:

גודל החדר, מחיר ארוחת הבוקר

2026-03-28 • via Nuitee
D
Darryl • family_with_children • au
7
Pros:

Not much to be honest. Tiny rooms, Shinjuku is not the best area or this is not in the best area of Shinjuki but this is Tokyo so larger rooms come at a premium.

Cons:

Tiny rooms. Just felt starc.

2026-03-27 • via Nuitee
C
Charmaine • couple • us
9
2026-03-27 • via Nuitee
J
Jacqueline • family_with_children • de
7
Pros:

Frühstück
Die Auswahl mit internationalen Angebot war sehr gut. Es hat auch allws sehr gut geschmeckt. Auch das Ambiente war schön.

Lage
Der Limousinenbus vom Airport hat direkt beim Kabukicho Tower gehalten. Die Lage ist super. Es ist alles sehr gut zu erreichen. Shinjuku hat auch viel zu bieten.

Cons:

Zimmer
Das Zimmer sehr laut und hell, da das Zimmer auf der Seite des Kabukicho Tower.
Bei unserem 2. Aufenthalt vor Abflug hatten ein glücklicherweise ein ruhiges Zimmer.

2026-03-27 • via Nuitee
L
Lisa • extended_group • us
8
Fun location to be in the busy area
Pros:

Fun busy location.

Cons:

Couldn’t go out it Godzilla. It’s unfortunate that a couple of people ruined in and now everyone else is punished

2026-03-27 • via Nuitee
J
Jacqueline • family_with_children • de
8
Pros:

Frühstück
Die Auswahl mit internationalen Angebot war sehr gut. Es hat auch allws sehr gut geschmeckt. Auch das Ambiente war schön.

Lage
Der Limousinenbus vom Airport hat direkt beim Kabukicho Tower gehalten. Die Lage ist super. Es ist alles sehr gut zu erreichen. Shinjuku hat auch viel zu bieten. Bahnhof Shinjuku ist auch in der Nähe.

Koffer Lieferservice
Dieser hat sehr gut geklappt.

Cons:

Zimmer
Diesmal hatten wir ein ruhiges Zimmer.
Beim ersten Aufenthalt bei der Ankunft war das Zimmer sehr laut und hell, da das Zimmer auf der Seite des Kabukicho Tower war.

Lage
Der Limousinenbus vom Airport hat direkt beim Kabukicho Tower gehalten. Die Lage ist super. Es ist alles sehr gut zu erreichen. Shinjuku hat auch viel zu bieten.

2026-03-27 • via Nuitee
D
Diana Grace • family_with_children • ph
9
Very good location
Pros:

The design of the lobby.

Cons:

Long waiting for the elevator going up at 8th floor

2026-03-27 • via Nuitee
M
Michael • family_with_children • us
10
2026-03-27 • via Nuitee
F
Francesca • couple • it
10
Ottima posizione
Pros:

Ottima posizione
Molto pulito personalmente molto gentile

Cons:

Stanze piccole

2026-03-27 • via Nuitee
O
Olga • couple • us
8
2026-03-27 • via Nuitee
J
Jack • couple • us
10
2026-03-26 • via Nuitee
S
Sebnem • solo_traveller • tr
4
2026-03-26 • via Nuitee
J
Jasmine • couple • au
10
Really thoughtful hotel with great location and amenities
Pros:

Great location, room size and facilities! The hotel very thoughtfully left a universal phone charger in the room which was great considering I brought the wrong wall adapter for Japan! The staff were also extremely helpful when I needed to borrow a hair iron which arrived within minutes of me calling the front desk.

Cons:

Nothing it was great!

2026-03-26 • via Nuitee