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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Terrace
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Currency exchange
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Shuttle service (additional charge)
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Concierge service
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Invoice provided
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Comfortable Rooms and Convenient Location
Hotel Gracery Shinjuku, open since April 2015, offers comfortable rooms with free WiFi just a 5-minute walk from JR Shinjuku Station. Seibu Shinjuku Station is also conveniently close, just a 3-minute walk away.
Exceptional Services and Amenities
The hotel provides 24-hour reception, dry cleaning, laundry, and ironing services. Guests can enjoy a Japanese-style and Western breakfast buffet at the on-site restaurant. The multilingual concierge service and currency exchange machine add to the convenience.
Unique Features and Nearby Attractions
Notably, the hotel terrace boasts the iconic Godzilla Head, offering a unique experience. Within walking distance, guests can explore Shinjuku Gyoen National Garden and Shinjuku Golden Gai, making Hotel Gracery Shinjuku the perfect choice for a memorable stay.
Book now for an unforgettable experience at Hotel Gracery Shinjuku!
Entry to the 8th floor terrace (Godzilla Head) will be suspended for the time being.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
No parking available.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Location is extremely convenient and the hotel is well maintained.
The Godzilla statue was not available for photography at the time. It seems to be due to some security concerns. However, I do not believe seeing the notice before booking the place.
Great central location and short walk to Shinjuku train station.
Unfortunately the Godzilla tower was closed.
The bed and the pillows were very hard; we discovered too late that you can request different pillows, so be sure to do this if you need cosier ones!
Location was good and easy to locate Godzilla from a distance. Convenience stores right below made for easy breakfast and snacks.
Room was tiny and so too was bed, could barely have two people and 2 suitcases fit comfortably.
The location of the hotel was very good, with many places to eat and view within close walking distance.
Nothing really comes to mind.
Great location with helpful staff and clean room with a great bathroom
The room was very small and just a bit too small for 2 people with lots of luggage. There were few places to store belongings so although comfortable was just a bit too cramped for us.
La instalaciones
The hotel is huge and therefore very busy. The check in process was straightforward. I paid for the Godzilla level and the rooms were larger and we had a spectacular view. I like the internal onsen in the bathroom. That was cute.
I actually thought when I booked the Godzilla level that I would be able to see Godzilla, which I couldn't so I was pretty disappointed about that. Also, you can't go out and see Godzilla on the platform so you actually can never get a good view of it at all.
Very convenient
Not able to see the Godzilla , under maintenance.
The location was very good, it was close to the metro station 8-10 min walk and had entrances from several different streets with many convenience stores and restaurants around. It was also very close to a big shopping radius in Shinjuku with a lot of different options. Check in/out was fast.
The cleaning method was so confusing, during several days we let simple things to be thrown away as trash such as plastic bags or cardboard/papers from what we purchased during the day and when we arrived the room was somehow cleaned but the trash was all there. One day we even let a note saying “this is trash please discard” and they discard the paper but not the trash (!). I found it highly frustrating.
Near to everything
Nothing
The staff were polite, friendly and can communicate well. They have given a good customer service
None
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