Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Clean and well-maintained facilities
Beautiful room designs
Great amenities
Cons:
High cost for breakfast
Some issues with room size or features

Categories

Cleanliness
8.84
There were comments about the hotel being very clean and well-maintained.
Service
9.81
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.55
The hotel is perfectly located in the heart of Tulum, close to various attractions.
Room Quality
9
Rooms were described as beautiful and well-equipped.
Amenities
9.33
The rooftop area and proximity to the beach club were mentioned positively.
Value for Money
8.29
While some mentioned high pricing for breakfast, overall value was still seen favorably.
Food and Beverage
8.65
Breakfast was fresh and à la carte, but some guests had suggestions for improvement.
Overall Experience
9.31
Overall stay satisfaction was high, with guests enjoying their time at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:43

Property Description

Luxury Oasis in Tulum
Escape to Layla Tulum - Adults Only, a 4-star hotel oasis in Tulum offering a blend of luxury and tranquility.

Exquisite Dining and Relaxation
Indulge in a variety of cuisines at the on-site restaurant, from American classics to Middle Eastern and Moroccan delights. Unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a book in the shared lounge.

Convenience and Comfort
Experience comfort in air-conditioned rooms equipped with modern amenities like a coffee machine, flat-screen TV, and a private bathroom. With a prime location near Tulum's city centre and top attractions, Layla Tulum offers convenience at your fingertips.

Book your stay now at Layla Tulum - Adults Only for a luxurious and unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 388 reviews
Cleanliness: 8.84
Service: 9.81
Location: 9.55
Room Quality: 9
Amenities: 9.33
Value for Money: 8.29
Food and Beverage: 8.65
Overall Experience: 9.31
K
Karen • couple • us
9
2026-03-20 • via Nuitee
M
Miriam • couple • gb
10
Super clear, excellent location, great bedrooms.
Pros:

Super clear, excellent location, great bedrooms.

Cons:

N/A

2026-03-19 • via Nuitee
D
Débora • couple • br
10
Perfeito
Pros:

Simplesmente INCRÍVEL! Um dos melhores hoteis que nos hospedamos. Funcionarios solicitos e gentis. Perfeito!!!!

2026-03-18 • via Nuitee
N
Nunzio • couple • it
10
2026-03-16 • via Nuitee
M
Mainolfi • solo_traveller • au
10
2026-03-16 • via Nuitee
C
Ceyhun • couple • tr
9
2026-03-14 • via Nuitee
P
Pablo Evaristo • couple • mx
10
Pros:

La atención al huésped es excelente, todo el personal es muy amable, las instalaciones son muy cómodas y limpias, es un lugar ideal para descansar, los alimentos son buenos.

2026-03-13 • via Nuitee
A
Anne • couple • ca
9
Pros:

Great location and the roof top was a nice little get away.

2026-03-13 • via Nuitee
A
ANDREA • family_with_children • it
10
Una perla di hotel nel centro di Tulum
Pros:

Tutto. Dall’accoglienza, ai consigli per ristoranti e cose da fare, all’ambiente arabo/marocchino che si respira nella struttura.

Cons:

Nulla.
Forse per chi vuole fare colazione in tempi rapidi consiglierei di prenotarle la colazione la sera prima

2026-03-09 • via Nuitee
C
Ciao belli tulum • solo_traveller • mx
10
Una bellissima notte a Layla.
Pros:

Mi è piaciuto ogni dettaglio dell’hotel. Il cibo è delizioso e ho goduto di un bellissimo sunset.
Layla è intimo, è bellissimo, una grande esperienza. Lo consiglio molto alle persone che viaggiano da sole.

Cons:

.

2026-03-07 • via Nuitee
M
Marlyn • extended_group • mx
10
Increíble
Pros:

Una experiencia excepcional. Las habitaciones son de gran calidad, hermosas, cómodas y cuidadosamente diseñadas para ofrecer una sensación de tranquilidad y lujo. La privacidad es perfecta, lo que permite realmente relajarse y disfrutar del entorno. Pero lo que hace este lugar verdaderamente especial es la atención: el equipo es increíblemente amable, atento y siempre dispuesto a ayudar en todo momento. Sin duda, un lugar al que volvería y que recomiendo totalmente.

2026-03-06 • via Nuitee
T
Taylor • couple • gb
10
Pros:

Lovely clean hotel in the centre of Tulum. Staff very helpful and friendly. Comfortable.

Cons:

Be aware that this hotel is not close to the beach - taxis are expensive. If you are here for longer it might be worth hiring a car or motorbike - will do this next time.

Small pool area - not many places to sit/sunbathe.

2026-03-06 • via Nuitee
J
JJ • couple • mx
10
Una experiencia maravillosa
Pros:

“El rooftop es simplemente espectacular. El ambiente es elegante y relajado, con vistas increíbles que hacen cada momento especial, especialmente al atardecer. La comida es absolutamente deliciosa: cada plato está preparado con mucho cuidado, con sabores frescos y de gran calidad. Sin duda, uno de los mejores lugares para disfrutar, relajarse y vivir una experiencia memorable.” ✨

Cons:

Todo fue excelente

2026-03-06 • via Nuitee
I
Isadora • couple • br
8
Ok, mas poderia ser muito mais!
Pros:

O ponto forte é a localizado e a equipe atenciosa!

Cons:

Nosso quarto era visto por quem saia do elevador, o que afeta a privacidade.
Quarto bem pequeno para um hotel considerado de luxo.
A área da piscina não é nada aconchegante e não há cadeiras para tomar sol e nenhum tipo de aquecimento solar da piscina, o que a deixa muito gelada e pouco atrativa.

2026-03-05 • via Nuitee
J
Julia • couple • ch
10
Great location, beautiful design and super helpful staff.
Pros:

Great location, beautiful design and super helpful staff. We had to do a late check-out due to some unexpected delays and they were super nice about it. Would definitely stay here again!

2026-03-02 • via Nuitee
J
Jason • family_with_children • us
10
Really exceptional location, room & service.
Pros:

Layla is a beautiful boutique hotel, close enough to restaurants and stores to easily walk, but far enough away to be quiet and feel local. During our stay (9 nights in 2026) the staff, from management to cleaners were all very friendly, willing to help or just chat, whilst working dilligently and professionally. Frankly, we were blown away by the entire operation, which made us feel at home, as if nothing was too much to ask. We loved it, and we'll be back.

Cons:

The breakfast menu was a little small, but the food was good.

2026-03-02 • via Nuitee
J
julie • couple • gb
9
Beautiful hotel, very friendly welcome, great location
Pros:

great location for shops, bars and restaurants, really friendly staff, super comfortable beds, wonderful pool rooftop terrace

Cons:

our booking stated 10% discount on all food and drinks however the hotel did not honour this which was a shame as the hotel is lovely

2026-02-27 • via Nuitee
B
BARRIE • couple • gb
9
Pros:

Breakfast by the rooftop pool was lovely.

2026-02-27 • via Nuitee
R
Ryan • couple • gb
10
Pros:

Every staff member we interacted with were lovely and soo accommodating, made us feel at home from the moment we arrived. The smell was divine every time you walked into the hotel lobby - that in itself spoke luxury.

Property was stunning - small boutique feel, very clean, lovely pool and the breakfast included is great!

Location was amazing you can walk everywhere in central tulum with lots of restaurants on your doorstep.

Also worth mentioning they have another boutique beachfront hotel called Sana, and as a guest at Laylas you can also have access to their beach club
If you want a luxurious day trip at the beach.

Cons:

Nothing :)

2026-02-27 • via Nuitee
I
Imraan • couple • gb
1
Avoid Like The Plaque!
Pros:

I liked absolutely nothing!

Cons:

We arrived to check in and our room was in the reception area! The room had zero privacy with people constantly walking by as as it opened into the reception area court yard. With this set up you would need to have the curtains permanently closed for any privacy so there would be no natural light. The rooms in this area should be admin /staff areas and not guest bedrooms. We asked to be moved but they were fully booked. I accept we booked a non-refundable room but decided to leave this prison set up and asked for a refund as the hotel is guilty of fraudulent misrepresentation - their website is dishonest and deceptive and they should clearly show the set up as it is and not falsely advertise. The hotel simply refused to refund us even for a night and Booking.com were equally unhelpful and refused to refund us even though we had been duped and defrauded. Be wary of booking without clarifying the room and floor number if you must book!

2026-02-23 • via Nuitee