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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Tour desk
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Car hire
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Sauna
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Massage services
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Packed lunches
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Solarium
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Outdoor furniture
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Television in common areas
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Internet access
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Housekeeping on request
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Wine release events
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Exercise/lap pool
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Japanese garden
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Covered parking
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Beach toys
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Rooftop garden
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxury Oasis in Tulum
Escape to Layla Tulum - Adults Only, a 4-star hotel oasis in Tulum offering a blend of luxury and tranquility.
Exquisite Dining and Relaxation
Indulge in a variety of cuisines at the on-site restaurant, from American classics to Middle Eastern and Moroccan delights. Unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a book in the shared lounge.
Convenience and Comfort
Experience comfort in air-conditioned rooms equipped with modern amenities like a coffee machine, flat-screen TV, and a private bathroom. With a prime location near Tulum's city centre and top attractions, Layla Tulum offers convenience at your fingertips.
Book your stay now at Layla Tulum - Adults Only for a luxurious and unforgettable getaway.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
Free public parking is possible at a location nearby (reservation is not needed).
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Danke an die Lady an der Rezeption. Sie hat uns tolle Tips gegeben (Yogakurs,Beachbar..). Man hat sich einfach wohl gefühlt.
nichts
Hôtel bien situé pour visiter Tulum; à quelques minutes des plages. Pratique pour visiter Akumal et voir/nager avec les tortues.
Très belle chambre avec décoration recherchée; très belle et grande salle de bain.
Chambre au rez-de-chaussée; pas possible d'ouvrir les rideaux car passage pour monter au rooftop.
Le petit déjeuner et le café sont à revoir.
Piscine non chauffée; eau fraîche.
I booked this hotel expecting something fairly fancy, as that’s how it advertises itself. The rooftop pool is genuinely beautiful, and the overall design of the hotel is nice. There are three breakfast options and all of them were tasty. The staff was kind in my experience, and when I asked for an insect spray, they lent me one without any problems.
The room itself was very basic and honestly felt more like a hostel room, apart from the nice tiles in the bathroom. With two people and two suitcases, it’s difficult to have both open at the same time because the room is quite small.
My biggest issue was finding a huge cockroach in the hallway near my room on the first night. While this isn’t unusual in Tulum because of the tropical climate, the hotel’s half-open layout makes it very easy for insects to enter. There is also a noticeable gap under the room doors that would easily allow cockroaches inside. Luckily, I didn’t see any in my room, probably thanks to the spray.
What also bothered me a lot was the €170 deposit they charged at check-in “in case we break anything” (I didn't know they would). Anything we might consume would be deducted from this amount. They did return the money a few days after we checked out, but I was nervous the whole time, afraid of breaking something by accident. I also read comments from people saying they were charged for dirty towels.
They offered me a very expensive transfer from Cancún Airport twice (€200 for two people), even though similar transfers are available online for half the price. In the end, we took the bus. The hotel also rents bikes for €15 per day, while a nearby rental offers them for about half that price.
Finally, I didn’t like finding a “tips are appreciated” envelope in the room. For a supposedly fancy, adults-only boutique hotel, this felt out of place. I wouldn’t stay here again.
L’emplacement. La taille de la chambre et les équipements sont bien.
Nous avons été prélevées deux fois pour le montant des nuits passées, et le remboursement a été extrêmement difficile à obtenir. Il a fallu plus d’un mois, malgré de nombreuses relances, et la somme remboursée ne correspond même pas exactement au montant initialement prélevé.
Le service du petit-déjeuner est également très décevant : près d’une heure d’attente pour une simple omelette et un bol de granola avec fruits. L’hôtel est nettement moins beau en réalité que sur les photos, et l’isolation est très mauvaise : on entend tous les bruits de la rue depuis la chambre.
La localisation idéal pour commencer un voyage à proximité d'excellents restaurants et toutes les commodités,, les piscines, le style de l'hotel très original, tous les services offerts sur place et particulièrement le service attentionné du personnel. Également, je recommande en tant que voyageuse solo, atmosphère féminine.
Le mobilier sur la terrasse pourrait être un peu plus confortable.
Lovely staff, clean, amazing room.
Could have been more areas to sunbathe
Super schönes Hotel, bequemes Bett und sehr sauber. Die Dusche im Zimmer war spitze. Die Mitarbeiter vor allem im Rooftop waren sehr freundlich und hilfsbereit! Am Pool konnte man wunderbar entspannen, einen Drink geniessen und das absolut fantastische Hummus kosten.
Einen Abfalleimer mehr im Zimmer wäre gut, wir hatten nur einen ganz kleinen Eimer im Badezimmer. Unser Ventilator an der Decke hat sich regelmässig von selbst eingeschaltet auch das Personal konnte das Problem nicht lösen. Das war in der Nacht etwas mühsam, da wir Zugluft nicht mögen.
Lovely staff, excellent breakfasts and some decent live music
The advertising pictures made the hotel and rooms etc look much bigger than they were. Also it looked like there would be full on yoga/pilates/meditation most days.
Location was good, close to a lot of great restaurants. The design of the hotel is nice, the room and amenities look a little worn but everything was still functioning and clean overall.
Very helpful and friendly stuff. Excellent location. Good breakfast
Amazing property in the heart of Tulum. It’s a fairytale property. The water pressure in the shower is impressive.
Nothing really
Tutto, pulizia, posizione, camere e l’accoglienza in reception di Elena, gentilissima e disponibilissima a qualunque informazione
Nulla
La struttura, molto curata in ogni dettaglio e con camere ampie e confortevoli, si trova nel cuore piu autentico di Tulum. Le spiagge sono raggiungibili in bici o in auto facilmente. La colazione è ricca e gustosa. La vera differenza la fa peró lo staff: ogni persona, a partire dal responsabile Riccardo, é accogliente e sempre attenta al cliente. Una menzione particolare spetta a Elena che in reception é davvero una punta di diamante per la struttura: preparatissima, sempre pronta a dare consigli (azzeccatissimi) su attività, escursioni, ristoranti, serate… ci ha svoltato la vacanza in meglio con le sue utilissime raccomandazioni: sempre pronta ad ascoltare i clienti e a rendere il loro soggiorno speciale. Davvero unica e preziosa!
Era tutto perfetto e sopra le aspettative
Door alle plaatjes denk je in een droom hotel te komen. Water zwembad ijskoud. Inchecken 15u is te laat. Wc raakte verstopt. Locatie op zich prima tov 'centrum' Tulúm. Want centrum kan je het nauwelijks noemen. Voor ons niet voor herhaling vatbaar.
Limpeza e simpatia de todo o time
Hotel um pouco “velho”
Cozy hotel
Not as the pictures, a bit older building and facilitys.
The room itself was good but the price didn’t match the facilitys
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