Hedley House Hotel & Apartments

Hotels
8.8 (1626 reviews)
3 Bootham Terrace , York , gb

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
BBQ facilities
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfy beds
Good amenities
Cons:
Cleanliness issues
Room size and privacy concerns
Expensive for a night without breakfast

Categories

Cleanliness
8.3
Some reviews mention that the hotel wasn't the cleanest, particularly referencing dirty rooms upon arrival.
Service
9.3
Guests frequently commented on the friendly and accommodating staff.
Location
9.3
The majority of guests praised the hotel's great location, close to attractions and restaurants.
Room Quality
8.8
Rooms were described as cozy, but there were a few concerns about size and privacy.
Amenities
8.8
Amenities such as parking and jacuzzis received positive feedback; however, some rooms needed cleaning.
Value for Money
8.3
Some guests felt that prices were high, especially given the issues with cleanliness and privacy.
Food and Beverage
8.8
Several reviews mentioned a nice breakfast, but also noted that it wasn't included in some stays.
Overall Experience
8.8
Despite some drawbacks, many guests enjoyed their overall stay and appreciated the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:58

Property Description

Luxurious Stay in York

Convenient Location: Nestled in a serene residential area, Hedley House Hotel & Apartments offers proximity to York Minster and the city center, making it a perfect base for exploring.

Relaxation and Pampering: Unwind in the 6-person hot tub or indulge in beauty treatments on-site, ensuring a rejuvenating stay.

Homely Comforts: With rooms featuring large flat-screen TVs and a blend of Victorian charm with modern amenities, enjoy a cozy retreat during your visit.

Book now for a delightful stay at Hedley House Hotel & Apartments, where comfort and convenience await you.

Important information:

Please note that there are 3 steps leading up to the property. There is a ramp for wheelchair users.

There is no elevator in the property, but there are 4 rooms located on the ground floor should guests require them. Subject to availability by prior request.

Please note there is no charge for guests bringing their own babycots. Please specify at time of booking if this is applicable.

Please note that dinner is a 2-course option. Additional courses can be added at the property.

Please note that access to the spa bath is subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children from 12 years old to 16 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 15.80 per day.

Location

Guest Reviews

8.8
Based on 1626 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.8
J
Julie • couple • gb
9
The most perfect location when visiting York
Pros:

The location was fabulous. Short walk from the railway station. Ideally situated to walk into the walled city via Marygate, The Museum Gardens which were beautiful, along the river or down the road which took you straight to the magnificent York Minister.

We stayed for three nights bed and breakfast. The dining rooms were bright, airy, the choice of breakfast was lovely, fresh fruit, cereal, yogurt etc hot food freshly cooked, generous and the waitress very nice .

We didn't use all the facilities, but saw it had a nice garden and spa for use. Even read in the brochure you could have BBQs there. Got some useful advice of how to get to places following the map provided

Would recommend to our friends and family if visiting York and would revisit

Cons:

Just a couple of things missing which would of enhanced our stay further ..

a mini fridge in the room to keep water and fresh milk cold

TV didn't appear to connect to the Internet so after a long day sight seeing would of been nice to watch something other than mainstream TV

2026-03-21 • via Nuitee
E
Evanne • couple • gb
10
Pros:

10 minute walk from the station. 10 to 15 minute walk from many of the city’s attractions but in a quiet area. Friendly welcoming hosts and the ability to leave our luggage both before checking in and after checking out made our trip even nicer.

2026-03-19 • via Nuitee
J
Julie • family_with_children • gb
9
Great short break , lovely hotel and within easy walking distance of the centre of York.
Pros:

Lovely friendly staff .The rooms were lovely and clean with tea/coffee making facilities and a maid service each day. The breakfast was value for money and had an excellent choice. The location was perfect for our group and was just a 7-10 minute walk from the York Minster. Pubs and restaurants located within a 5 minute walk of the hotel.

2026-03-16 • via Nuitee
H
Hom • couple • gb
9
Pros:

The staff were friendly and accommodating. The bed, pillows, and bedding were fantastic. We had a wonderful night's sleep. The bathroom was clean, modern, and spacious. I really enjoyed the location of the shower controls. It was outside of the water area so you could get the temperature just right before getting in. We stayed on the top floor and had two lovely skylight windows. The train runs just across the street, but it was not a bother. I believe it does not run between 11:30pm and 6:30am. The hotel does not have a lift, so stairs are a must. We had a lovely stay and would return again if visiting York.

2026-03-15 • via Nuitee
S
Shahira • couple • gb
7
Nice enough but wouldn’t stay again. Hot tub is not free like it says
Pros:

Bed was very comfy. Room had good space and staff seemed friendly when we arrived.

Cons:

It says multiple times on here AND their website that the hot tub is included for free. In fact it was the reason why we booked. I even had asked before our arrival and payment wasn’t mentioned. When we arrived they were asking for £20 per person. Really really upsetting and almost ruined our stay

2026-03-15 • via Nuitee
C
Christine • couple • gb
8
2026-03-14 • via Nuitee
V
Vicky • couple • gb
10
Fabulous hotel
Pros:

Great location, friendly staff, very clean and lovely room. We both enjoyed the cooked breakfast.

Cons:

N/A

2026-03-13 • via Nuitee
S
Sharon • couple • gb
9
2026-03-12 • via Nuitee
J
Jamie • couple • gb
8
2026-03-12 • via Nuitee
G
Gordon • couple • gb
10
Great location Comfortable and Homely
Pros:

Great breakfast, Great location, very friendly staff, more than comfortable bed. Etc etc. Couldn't fault anything 👌

2026-03-11 • via Nuitee
V
Victoria • couple • gb
8
2026-03-09 • via Nuitee
C
Carol • couple • gb
8
Pros:

Great location, lovely comfortable bed

Cons:

We could hear people walking overhead as the floors are old and a bit creaky.( Our room was in the basement) Not a massive problem but as a light sleeper I could hear it in the earlymorning

2026-03-09 • via Nuitee
B
Becky • couple • gb
10
2026-03-09 • via Nuitee
J
Joanne • couple • gb
10
2026-03-09 • via Nuitee
L
Laura • solo_traveller • gb
9
Amazing in everyway! 🩵
Pros:

We had the most lovely new years break! There’s good parking, the staff are amazing and we immediately got an upgraded room on arrival. We did two hot yoga classes, both were fabulous and we so enjoyed our extra big room with a bath. The beds are incredibly comfortable, didn’t want to get up! We did the hot tub one night as well and that was loads of fun! The hotel is a couple minutes walk from the city and our views were amazing. Would def return in the future!

2026-03-06 • via Nuitee
W
Wiseman • extended_group • gb
9
Good quality comfortable b&b
Pros:

Nice location lovely staff breakfast excellent - have stayed here a few times and will book again

Cons:

Nothing

2026-03-02 • via Nuitee
J
Jason • couple • gb
9
Our go to place when in York
Pros:

This place is lovely and clean really nicely decorated and fixture and fittings top notch the bed and pillows were so comfy. We stayed bed and breakfast and the breakfast was great we had full English very tasty! There was quite a few things to choose from the menu. There is parking on site at an extra cost. I suggest you get there early to get a decent parking space we arrived late, however the owner of the property did manage to squeeze us in. It's literally a 10-minute walk into town and the York minster. So it's in a great location. This place gets five stars from us ⭐⭐⭐⭐⭐

Cons:

Everything not one complaint

2026-03-02 • via Nuitee
W
Wrightson • couple • gb
10
Pros:

Everything was great staff.room and breakfast would highly recommend

2026-03-01 • via Nuitee
L
Laura • couple • gb
10
2026-02-28 • via Nuitee
L
Lisa • couple • gb
9
2026-02-26 • via Nuitee