Hotel Plaza San Cristóbal

Hotels
9.4 (45 reviews)
Calle Guadalupe Victoria 69 , San Cristóbal de Las Casas , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Elegant and colonial style
Delicious breakfast
Friendly staff
Cons:
Cold rooms
Internet access issues
Delayed breakfast service

Categories

Cleanliness
9.33
General comments suggest clean facilities, but internet issues indicate some maintenance could be improved.
Service
9.8
Warm and friendly staff mentioned, though issues with internet service affected overall perception.
Location
9.34
Mentioned as fair but a bit far from the city center, impacting accessibility.
Room Quality
8.79
Cold room temperatures noted, which is a key concern.
Amenities
9.32
Generally adequate, but internet access was significantly lacking.
Value for Money
10
Good value for the price, as indicated by positive reviews.
Food and Beverage
8.78
Breakfast availability issues noted, but food quality is generally praised.
Overall Experience
9.83
Overall positive experiences shared, despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:51

Property Description

Luxurious Accommodation
Indulge in our elegantly designed rooms with modern amenities for a comfortable stay.

Convenient Location
Explore the nearby attractions easily with our prime location near popular points of interest.

Exceptional Service
Experience top-notch hospitality with our 24-hour front desk and dedicated staff always at your service.

To book your stay at HOTEL PLAZA SAN CRISTOBAL INN and enjoy these fantastic features, reserve your room now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

9.4
Based on 45 reviews
Cleanliness: 9.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 9.32
Value for Money: 10
Food and Beverage: 8.78
Overall Experience: 9.83
V
vazquez ventura • solo_traveller • mx
10
Excelente
Pros:

La ubicación y la atención del personal

Cons:

No tengo comentarios

2026-09-16 • via Nuitee
I
Isaac • solo_traveller • mx
9
2026-08-07 • via Nuitee
A
Alondra • solo_traveller • mx
2
Pros:

La cama

Cons:

El desayuno que me querían cobrar de mas
Las habitaciones muy viejas
En la habitación no servían algunos focos
Mucho ruido desde temprano

2026-08-03 • via Nuitee
C
Cardenas • couple • mx
9
Cumplio mis expectativas
Pros:

Las habitaciónes muy limpias y Amplias, y aunque el hotel es colonial, tiene elevador, estacionamiento y agua caliente todo el día, el desayuno bien, el personal muy amable, para el precio está de 10

2026-04-06 • via Nuitee
F
Ferra • couple • mx
9
2026-04-06 • via Nuitee
M
María de Lourdes • extended_group • mx
10
Pros:

Todo está perfecto

Cons:

Que el restaurante descanso el lunes

2026-03-24 • via Nuitee
C
Cesar • couple • mx
9
2026-03-16 • via Nuitee
C
Cesar • couple • mx
9
Pros:

Las instalaciones limpias, las habitaciones cómodas y con lo necesario, el personal muy amable.
El desayuno que nos dieron estuvo bueno 👍

2026-03-16 • via Nuitee
E
Ender Jose • couple • mx
1
Pesimo no recomiendo ese hotel para quedarse.
Pros:

La atencion Pesima, el recepcionista no quiso aceptar el precio que nos dio booking y nos dijo que cancelaramos la reservacion y la volvieramos a hacer, al final nos cobro un monto mas alto que el que nos hacia dado booking.

Cons:

La atencion pesima, el recepcionista no quiso aceptar el precio que nos dio booking y nos pidio que cancelaramos la reserva, al final nos cobro un monto mas alto al que nos habia dado booking y el dia de salida nos llamo a las 9 de la mañana a la habitacion diciendonos que nos tocaba ya irnos y el check out era a las 12 del mediodia.

2026-03-09 • via Nuitee
J
Jitka • couple • cz
8
Pros:

The hotel was fine, but we were expecting something just a little bit nicer.

Cons:

The room was large but dark, sparsely furnished and cold. Breakfast very unimpressive.

2026-03-08 • via Nuitee
S
Sybille • couple • ch
8
2026-01-24 • via Nuitee
M
Merlin Viridiana • family_with_children • mx
10
Pros:

Todo es muy cómodo y limpio, el echo de que cuente con elevador lo hace genial porque puede subir y bajar sin problema una persona mayor o con discapacidad en caso de que el hospedaje sea en los pisos de arriba, la atención del personal siempre muy amable y cordial

2026-01-17 • via Nuitee
V
Vinicio • couple • it
7
Forse c'è di meglio
Pros:

La struttura a prima vista si presenta bene, anche se un pò datato. La posizione abbastanza buona si arriva al centro in 15 minuti a piedi.

Cons:

Essendo venuti a gennaio le stanze erano tremendamente fredde, anche se subito dopo ci hanno portato delle stufetta elettriche.

2026-01-14 • via Nuitee
M
michael • extended_group • us
9
Pros:

Very elegant and colonial style

Cons:

Nothing everything was fine

2026-01-03 • via Nuitee
D
Daniel • extended_group • br
7
Bom hotel. Café da manhã americano com restrições
Pros:

Beleza da construção do hotel. Chuveiro com muita água e quente.

Cons:

Quarto muito frio sem nenhum sistema de aquecimento.
Café da manhã marcado a partir da 7:00. Menos o dia da minha saída que precisava ser às 7:00. Só começou às 8:00. Paguei e não recebi. Fiquei sem café da manhã

2025-12-27 • via Nuitee
S
Stefan • couple • de
9
Pros:

Lage perfekt, Sehr gutes Frühstück.

Cons:

Keine Heizung vorhanden, waren im November dort und es herrschten um die 5 Grad.

2025-12-10 • via Nuitee
L
lopez • solo_traveller • mx
7
Pros:

El lugar

Cons:

En cuatro noches jamás tuvimos Internet, el personal hizo lo posible, dijeron cambiarme de habitación nunca lo hicieron. Mala atención en su publicidad mencionan el WiFi y no la tuvimos

2025-12-10 • via Nuitee
• couple • mx
1
No lo recomiendo
Cons:

El hotel no tiene personal...el propietario otorga sueldos miserables y el personal no dura en su trabajo. Los pocos que tienen, trabajan hoas extenuantes,son explotados laboralmente. No debería de existir este hotel.

2025-12-09 • via Nuitee
Z
Zadi74 • extended_group • mx
9
Excelente lugar, muy recomendable, para pasar unas excelentes vacaciones en San Cristobal
Pros:

El desayuno, es delicioso, es atendido por personas muy cálidas y muy amables, se preocupan por nuestro bienestar y seguridad

Cons:

Estaba un poquito retirado del centro

2025-12-09 • via Nuitee
S
Selene Aidee • couple • mx
10
2025-11-23 • via Nuitee