Hotel Metropolitan Tokyo Ikebukuro

Hotels
•
JR-EAST HOTELS
8.8 (3644 reviews)
Toshima-ku, Nishi-Ikebukuro 1-6-1 , Tokyo , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Outstanding breakfast
Cons:
Small room size
Issues with cleanliness of carpet

Categories

Cleanliness
8.46
Several comments regarding cleanliness were noted, though there was a mention of carpet not being clean.
Service
9.23
Excellent and professional services by the staff were highlighted.
Location
9.27
The location was praised multiple times for its convenience and proximity to transport.
Room Quality
8.22
Rooms were noted as small and some issues with pillows were mentioned.
Amenities
8.75
Amenities were generally good, although there was a mention of discomfort related to window operation.
Value for Money
8.71
Cost-effective value in relation to location and service quality.
Food and Beverage
9.06
Breakfast received positive remarks for its quality and variety.
Overall Experience
8.73
Overall, guests enjoyed their stay with various praises and slight criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:46

Property Description

Panoramic City Views
Enjoy stunning city views from the air-conditioned rooms at Hotel Metropolitan Ikebukuro, providing a picturesque backdrop to your stay.

Diverse Dining Options
Indulge in a culinary journey with 6 restaurants offering Japanese, Chinese, and European cuisines. The Est Italian Restaurant and Ovest Bar on the 25th floor provide not only delicious meals but also breathtaking city vistas.

Relaxation and Wellness
Unwind in the spa bath, take a dip in the 2-lane indoor pool, or stay active at the fitness centre. Complete your relaxation with a visit to the aesthetic salon for a pampering session.

Book your stay at Hotel Metropolitan Tokyo Ikebukuro now to experience luxury, comfort, and convenience in the heart of Tokyo.

Important information:

- Guests booking on behalf of a group are kindly requested to provide the full name of each guest staying in the room. Please use the special request box when booking.

- The property offers early check-in before 15:00 at a fee depending on availability. If you wish to check in before 15:00, please indicate your request at time of booking.

- Guests can request a smoking room, using the special requests box at time of booking. However, it is subject to availability and cannot be guaranteed.


Please note that children under 16 years old, guests with a tattoo and pregnant woman are not permitted to use the fitness room and swimming pool. Both facilities are available at an extra fee, and closed every Tuesday. Opening hours of the facilities are as follows:
Weekdays: 06:00-23:00
Saturdays: 08:00- 22:00
Sundays and holidays: 08:00-20:00
*The fitness room is closed from 30/12 to 03/01 every year.


Narita Airport is located 37 mi from central Tokyo, and there are 4 main transport options into the city.
1) The JR Narita Express Train goes to major stations including Tokyo, Shinagawa, Shibuya, and Shinjuku. Travel time is approximately 1 hour. It is available every 30 minutes until approximately 21:30.

2) The Keisei Skyliner Train offers nonstop service to Nippori and Ueno Train Stations in about 40 minutes.

3) The Airport Limousine Bus offers transport to a variety of major hotels and train stations throughout Tokyo, most of which are within a 2-hour bus ride away. Tokyo City Air Terminal (next to Suitengu Subway Station) is about a 1-hour ride and Tokyo Station is a 75-minute ride away. Please ask the desk staff if the Limousine Bus stops at your hotel or a hotel nearby.

4) The Keisei Access Express Train offers access to all stops on the Asakusa Subway Line, as well as Shinbashi and Shinagawa Stations, with a final stop at Haneda Airport.

Children aged 1–5 years can stay free of charge when using existing bedding.

Breakfast is free of charge for children aged 1–3 years.

Children aged 4–5 years can stay free of charge but incur a breakfast charge when breakfast is included in the rate.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Fitness center is closed from 2027-01-03 until 2026-12-30

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 2500 per day.

Location

Guest Reviews

8.8
Based on 3644 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 9.06
Overall Experience: 8.73
T
Tracy • family_with_children • sg
7
2026-02-13 • via Nuitee
C
Chen • family_with_children • nz
9
Pros:

Very convenient location.

2026-02-13 • via Nuitee
E
Enrico • solo_traveller • be
9
2026-02-12 • via Nuitee
E
Enrico • solo_traveller • be
10
Pros:

Magnifique vue sur Tokyo et le mont Fuji
Personnel très gentil et professionnel, typique des standards japonais

2026-02-12 • via Nuitee
J
Joan • couple • hk
8
Reasonably priced hotel in good location
Pros:

Location is convenient

Cons:

Nothing

2026-02-12 • via Nuitee
W
weifen • solo_traveller • tw
6
Pros:

地點很方便

Cons:

廁所有短毛髮分散在牆上

2026-02-12 • via Nuitee
F
Fausto • extended_group • us
10
2026-02-10 • via Nuitee
P
Peiyi • couple • tw
9
2026-02-10 • via Nuitee
Y
Yu Han • couple • tw
10
Pros:

離車站近、乾淨整潔、服務態度親切

Cons:

空間可能稍嫌擠
但我自己選的，也不是非常介意

2026-02-10 • via Nuitee
V
Vasa Ua • family_with_children • nz
10
Great hotel, look forward to staying here again in the future!
Pros:

From the hotel staff to the rooms and the location, our experience was superb from start to finish. We were travelling with my 85 year old grandfather, and he too had nothing but positive things to say about the hotel. The most outstanding aspect of our stay, however, was undoubtedly the service provided by the staff.

Every need, inquiry, and request was met with remarkable efficiency, attentiveness, and genuine care. The reception team, bell staff, front desk personnel, and housekeeping all went above and beyond to ensure our comfort throughout our stay. Their professionalism and warmth truly elevated our experience and were the defining highlight of our time at the hotel.

We also enjoyed both breakfast and dinner at the hotel’s Cross Dine buffet restaurant, which offered a wide variety of well-prepared options. The selection reflected local cuisine and seasonal offerings, providing an authentic dining experience. Guests visiting Japan should appreciate the opportunity to enjoy regional and traditional dishes, rather than expecting Western fast-food staples. When approached with an open mind, the buffet is both enjoyable and satisfying.

Cons:

Fortunately there was nothing we did not like about the hotel and look forward to staying here in the future.
Everything is easy to get to - trains, bus stops and the staff at the front desk also offer to call taxis for you.
Really central to attractions in Tokyo.

2026-02-09 • via Nuitee
T
Tzuhui • couple • tw
7
Pros:

地點便利，門口設有機場巴士站牌。

Cons:

浴室馬桶一直飄出尿臭味，應該是管線老舊緣故。暖氣運作聲很吵，發出極大噪音。

2026-02-09 • via Nuitee
B
Bardac • couple • ro
9
2026-02-09 • via Nuitee
B
Bernadette • extended_group • ph
10
2026-02-08 • via Nuitee
S
Stéphanie • family_with_children • be
9
Pros:

L'emplacement, la vue sur Ikebukuro, la gentillesse du personnel, les gashapons, Netflix, les pyjamas et les chaussons fournis par l'hôtel. On a pu déposer nos bagages avant de faire le check in. On a également pu les faire envoyer dans l'hôtel suivant. En attendant le check in on s'est installé au petit café de l'hôtel et c'était très chouette.

Cons:

Le chauffage/climatisation fait un peu de bruit pour ceux qui ont le sommeil léger.

2026-02-08 • via Nuitee
L
Lynn • couple • us
10
The Metropolitan is outstanding!
Pros:

Professional and attentive staff which made the hotel feel personable verses being just another hotel guest.
Locations was excellent! Just 5 minutes to the Yamanote train line and many restaurants and shopping at the doorstep.
Breakfast was also very good with a nice selection of Japanese, Chinese, and American dishes as well as vegetarian options.

Cons:

No complaints.

2026-01-31 • via Nuitee
F
Flemming • solo_traveller • dk
10
Pros:

Large room, very clean, good water pressure, fast wifi

Cons:

N/a

2026-01-30 • via Nuitee
P
Po Feng • couple • tw
8
2026-01-30 • via Nuitee
俊源 • family_with_children • tw
9
2026-01-30 • via Nuitee
岳政 • family_with_children • tw
8
Pros:

離池袋站近
飯店也有自助洗（房間電視就可以確認那機台洗衣機在運作）
飯店內有便利商店 飯店外也有（距離都很近）
利木津巴士直接到飯店口上下車

2026-01-30 • via Nuitee
K
Kosit • family_with_children • th
9
This is a very good hotel for us.
Pros:

The location is excellent, nearby train station. Nice hotel staffs. Easy for us to travel to the airport via limousine bus.

Cons:

The cleanliness of room is not quite good in some days. The pillow is too hard for me. Prefer body lotion in bottle rather than in sachet.

2026-01-30 • via Nuitee