Best Western Plus The Connaught Hotel and Spa

Hotels
•
Best Western Plus
8.8 (2284 reviews)
30 West Hill Rd, West Cliff , Bournemouth , gb

listing image 1
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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Nice amenities
Cons:
Cold pool
Outdated rooms
Food issues
Spa availability

Categories

Cleanliness
8.88
Reviews mentioned clean rooms and cleanliness, supporting a score above average.
Service
9.35
Staff were described as friendly and helpful throughout multiple reviews.
Location
9.19
Conveniently located near town and beach, positively noted in several reviews.
Room Quality
8.54
Some reviews mentioned rooms feeling outdated and a bit tight for luggage.
Amenities
8.87
Positive remarks about the pool and spa, though some issues noted with temperature and hours.
Value for Money
8.53
Concerns raised regarding food quality and some room issues suggest lower perceived value.
Food and Beverage
7.88
Negative feedback on food quality during Christmas meal lowers this score.
Overall Experience
9.15
Despite some shortcomings, the overall sentiment was largely positive, particularly about experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:54

Property Description

Luxurious Accommodation
Indulge in elegantly designed rooms with modern amenities and some with private balconies at Best Western Plus The Connaught Hotel and Spa.

Bluewater Spa Retreat
Relax and rejuvenate at the 20-yard swimming pool, hot tub, gym, sauna, and deluxe beauty suites at the hotel's spa.

Gastronomic Delights
Experience award-winning dining at the Connaught Brasserie, offering a diverse menu made from locally sourced ingredients, complemented by a vast selection of gins at the Gin Bar.

Ready to experience luxury and relaxation at Best Western Plus The Connaught Hotel and Spa? Book your stay now!

Important information:

Full payment is required on arrival by the hotel.

Guests who book on a dinner bed and breakfast basis will have full choice from the hotel's Brasserie menu - some supplements may apply to certain items.

From 1st July we need to advise guests that there will be a £2.40 visitor charge which is not included in their bedroom ratesParking is subject to availability due to limited spaces.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8.8
Based on 2284 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.19
Room Quality: 8.54
Amenities: 8.87
Value for Money: 8.53
Food and Beverage: 7.88
Overall Experience: 9.15
O
Odelyn Barreto • family_with_children • ae
8
2026-03-21 • via Nuitee
M
Mohammed • couple • gb
5
Disappointed as was supposed to be a specia night away for us.
Pros:

The location was great. The spa was lovely.

Cons:

On arrival the carpark was shut. I was 9 months pregnant and was not told anywhere about the carpark being shut when we booked it. We booked last minute so there should have been something on show or an email sent out upon receipt of booking so people could plan ahead or cancel, which we would have done. We could not park, it was cold and raining and made the start negative.
Our room was cold, they radiators don’t work and was in the freezing temperatures in early January. We waited for a manager to come then a tradesman who condemned them and said they needed replacements and gave us an oil radiator to use. It was so cold in there it just wouldn’t heat up and the bathroom was freezing we didn’t want to shower and get out. Then the tv didn’t work and we had to call for someone to look again. We had no water in our room although we were give some bottles upon request quickly.

2026-03-20 • via Nuitee
N
Natasha • couple • gb
10
2026-03-20 • via Nuitee
D
Danielle • couple • gb
9
2026-03-17 • via Nuitee
M
Martyn • solo_traveller • gg
9
Pros:

Great hotel, excellent location, friendly and helpful staff, food very good and good facilities. Will be staying there again.

2026-03-16 • via Nuitee
C
Ceparu • couple • gb
10
2026-03-11 • via Nuitee
K
Kerry • couple • gb
10
Amazing stay comfortable bed ideal location
Pros:

Lovely room very quirky furniture scattered around the hotel extremely clean and tidy ideal location, stayed here for a few days just myself and my wife to have a little break away highly recommended hotel to stay in

Cons:

Only negative was swimming pool was very cold but soon adjusted once in there

2026-03-09 • via Nuitee
E
Erica • solo_traveller • gb
8
2026-03-09 • via Nuitee
L
Lisa • couple • gb
9
2026-03-09 • via Nuitee
A
Aidan • solo_traveller • gb
9
2026-03-08 • via Nuitee
S
Siobhan • couple • gb
10
2026-03-04 • via Nuitee
D
Debbie • solo_traveller • gb
10
Pros:

Loved the gins

Cons:

Confusion at checkout

2026-03-03 • via Nuitee
A
Anthony • couple • gb
7
2026-03-02 • via Nuitee
A
Annabell • couple • gb
7
Good
Pros:

Sauna was great and we have massage and treatments

Cons:

The floors to old

2026-03-01 • via Nuitee
O
Oliver • family_with_children • ch
8
Pros:

Freundliche Bedienung, kleines aber hübsches Zimmer

2026-03-01 • via Nuitee
K
Knight • couple • gb
10
2026-02-28 • via Nuitee
W
Wayne • couple • gb
10
2026-02-27 • via Nuitee
F
Ford • couple • gb
9
Pros:

Nice relaxing hotel staff very helpful and food was very good

2026-02-27 • via Nuitee
C
Charlotte • couple • gb
7
Reasonably comfortable, good location staff were helpful.
Pros:

We were given a room with a balcony, this was nice.

Cons:

The water barely came out of the shower head so we resorted to showering after using the pool and hot tub

2026-02-26 • via Nuitee
C
Charlotte • couple • gb
8
2026-02-22 • via Nuitee