Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Functional amenities
Comfortable rooms
Cons:
Occasional cleanliness issues
Room size may feel small for some

Categories

Cleanliness
8.36
Mixed reviews about cleanliness; there were issues with mold in the kettle.
Service
9.33
Guests consistently praised staff for their friendliness and helpfulness.
Location
9.37
The location is described as very convenient and close to transport links.
Room Quality
8.82
Generally positive comments about room comfort, with some remarks on room size.
Amenities
8.85
Amenities like washing machines received praise for convenience.
Value for Money
8.81
Guests find the offerings fair for the price, although some amenities could be improved.
Food and Beverage
8.86
Breakfast options were appreciated, particularly new offerings.
Overall Experience
8.83
Overall positive experiences shared by guests, with some minor grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:53

Property Description

Convenient Location
Tokyu Stay Sapporo, open from April 2018, is ideally situated just minutes away from iconic landmarks such as Sapporo TV Tower and Sapporo Clock Tower. With attractions like Odori Park and Former Hokkaidō Government Office within walking distance, exploring the city is a breeze.

Modern Amenities
Enjoy the comfort of well-equipped rooms featuring free WiFi and flat-screen TVs. Each guest room also comes with a convenient microwave, ensuring a pleasant stay with added convenience.

Exceptional Service
Our dedicated staff at the 24-hour front desk are always ready to assist, making sure your needs are met promptly and efficiently.

Experience the best of Sapporo at Tokyu Stay Sapporo - book your stay now for a memorable visit.

Important information:

For guests staying 6 nights or less, simplified cleaning will be provided upon request. If you would like this, please apply "request cleaning" card in front of your room door. (Simplified cleaning includes collecting Face towels, bath towels, bath mats, nightwear, and trash) For guests staying 7 nights or more, room cleaning will be provided (collect towels. nightwear and trash, bed-making, clean inside the room, restock the room amenities). (You can also ask for the additional room cleaning with the additional fees. Please ask the front desk for further details.)

Attention!!
Due to renovation work in the first-floor lobby, the restaurant will be closed from Tuesday, September 16, 2025, to Sunday, November 30, 2025. Breakfast service will be temporarily suspended during this period.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1829 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.86
Overall Experience: 8.83
C
Christopher • solo_traveller • au
10
2026-09-19 • via Nuitee
J
Junichi • solo_traveller • jp
7
2026-09-17 • via Nuitee
S
Shuntaro • solo_traveller • jp
8
またお世話になります
Pros:

スタッフの対応がとても良い

Cons:

部屋が狭い
これは解って予約してます

2026-09-16 • via Nuitee
H
HOU IN • extended_group • mo
8
2026-09-15 • via Nuitee
C
CHENG AN • extended_group • tw
9
Pros:

每間房間都有洗衣機，早餐OK

Cons:

價格稍貴

2026-09-15 • via Nuitee
K
Kotaro • solo_traveller • jp
10
Pros:

新しくて綺麗な施設、広めの部屋、大通り駅と二条市場から近いロケーション

Cons:

特にない

2026-09-15 • via Nuitee
C
Chun Wei • couple • tw
10
Pros:

員工態度優良 有免費飲料可以喝 且地點非常好

2026-09-13 • via Nuitee
V
Vianna Franco • solo_traveller • at
8
2026-09-12 • via Nuitee
S
Sun • family_with_children • tw
9
2026-09-12 • via Nuitee
A
Arts Hsieh • solo_traveller • tw
10
Pros:

房間算大而且新，設備完整，房內還有洗衣機。
早餐還不錯。

Cons:

停車位置少，對面自費停車場上午8時後就有高昂的費率，因此8點前就退房。
相似名字的飯店很多，地圖定位找了第三家才正確，可能是北海道第一晚，還不瞭解要用mapcode

2026-09-10 • via Nuitee
C
Ching Wei • family_with_children • tw
9
Pros:

早餐太棒了，豐盛。地點在大通公園附近非常方便。最好的是每間房間都配有一台洗脫烘，對於旅行多天的人相當友善~下一次去北海道，仍是優先選擇。員工也非常的友善，會主動協助與關心~

2026-09-09 • via Nuitee
H
hook • couple • nz
10
excellent all round
Pros:

Great breakfast. Plenty of choices and so delicious

Cons:

Bed was a bit firm

2026-09-08 • via Nuitee
S
Sze Ling • couple • tw
10
2026-09-07 • via Nuitee
M
Mika • family_with_children • jp
8
2026-09-05 • via Nuitee
K
kangwei • couple • cn
10
2026-09-04 • via Nuitee
雄大 • solo_traveller • jp
10
2026-09-03 • via Nuitee
J
James • solo_traveller • us
8
2026-09-03 • via Nuitee
雅之 • family_with_children • jp
8
Pros:

朝食が美味しかった

2026-09-01 • via Nuitee
Y
YOSHIMI • couple • jp
7
2026-08-31 • via Nuitee
J
john • couple • us
9
Great location, amenity and incredible staff
Pros:

Location: Super convenient location—just 3 min away from Nijo Market and the Tanukikoji Shopping Street.

Room amenity: We stayed in the Superior Double Room (one queen bed). Having an in-room microwave and washer was very convenient.

Obon Event: We visited during the Obon festival, and the hotel offered a complimentary event for guests to dress up in Yukata and attend the Bon Odori. The Yukata rentals, dressing, hair styling, and the after-party (including drinks) were all covered. Also as foreign guests, having dedicated guides who speaks our language was a fantastic touch.

Staff Highlights (Rei & Nissy): Rei and Nissy served as wonderful guides during the event. They walked to the festival with us, took photos, and taught us how to dance the Bon Odori. Rei was fluent in Chinese and helped bridge the language gap for us and other guests from Hong Kong. Nissy recommended Ikura Goten for dinner, where we had a fantastic meal. Getting to connect with the staff like this made the trip truly unique.

Staff Highlights (Yuka): Yuka at the front desk was extremely helpful with our transportation logistics. She first called our next hotel to check if they had a shuttle pick-up. When that wasn't possible, she helped us book a long-distance bus after our own attempts failed due to needing a Japanese phone number. She called on our behalf, secured our tickets to Lake Toya, and printed a map showing us the exact bus stop location.

Cons:

Room Size: The room is on the smaller side. If you are traveling with large luggage, opening full-sized bags requires a bit of effort and rearranging the desk and chairs.

Transit with Heavy Luggage: Getting to the hotel from New Chitose Airport with big suitcases can be a bit of a struggle. The easiest route is taking the airport bus to the Minami 3-jo (Susukino) stop, which drops you off just a 5–8 minute walk from the hotel front door. Alternatively, taking the JR train to Sapporo Station requires transferring to the subway line to Odori Station and walking from Exit 34. If you have heavy bags, taking a taxi directly from Sapporo Station might be the better option.

2026-08-28 • via Nuitee