Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Functional amenities
Comfortable rooms
Cons:
Occasional cleanliness issues
Room size may feel small for some

Categories

Cleanliness
8.36
Mixed reviews about cleanliness; there were issues with mold in the kettle.
Service
9.33
Guests consistently praised staff for their friendliness and helpfulness.
Location
9.37
The location is described as very convenient and close to transport links.
Room Quality
8.82
Generally positive comments about room comfort, with some remarks on room size.
Amenities
8.85
Amenities like washing machines received praise for convenience.
Value for Money
8.81
Guests find the offerings fair for the price, although some amenities could be improved.
Food and Beverage
8.86
Breakfast options were appreciated, particularly new offerings.
Overall Experience
8.83
Overall positive experiences shared by guests, with some minor grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:53

Property Description

Convenient Location
Tokyu Stay Sapporo, open from April 2018, is ideally situated just minutes away from iconic landmarks such as Sapporo TV Tower and Sapporo Clock Tower. With attractions like Odori Park and Former Hokkaidō Government Office within walking distance, exploring the city is a breeze.

Modern Amenities
Enjoy the comfort of well-equipped rooms featuring free WiFi and flat-screen TVs. Each guest room also comes with a convenient microwave, ensuring a pleasant stay with added convenience.

Exceptional Service
Our dedicated staff at the 24-hour front desk are always ready to assist, making sure your needs are met promptly and efficiently.

Experience the best of Sapporo at Tokyu Stay Sapporo - book your stay now for a memorable visit.

Important information:

For guests staying 6 nights or less, simplified cleaning will be provided upon request. If you would like this, please apply "request cleaning" card in front of your room door. (Simplified cleaning includes collecting Face towels, bath towels, bath mats, nightwear, and trash) For guests staying 7 nights or more, room cleaning will be provided (collect towels. nightwear and trash, bed-making, clean inside the room, restock the room amenities). (You can also ask for the additional room cleaning with the additional fees. Please ask the front desk for further details.)

Attention!!
Due to renovation work in the first-floor lobby, the restaurant will be closed from Tuesday, September 16, 2025, to Sunday, November 30, 2025. Breakfast service will be temporarily suspended during this period.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1800 per day.

Location

Guest Reviews

8.9
Based on 1645 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.86
Overall Experience: 8.83
O
Okamura • family_with_children • us
10
Great location.
Pros:

Super friendly and helpful staff. If you're going for the site festival, it's really close to Odori Park. Close to shopping and dining. They have snow toys for the kids too use for free! The washer/dryer in the room was a major plus.

Cons:

The room is a little on the small side, but that's to be expected in Japan.

2026-02-15 • via Nuitee
E
Elinor • family_with_children • au
8
Tokyu Stay hotels are value for money with good conveniences.
Pros:

Great location, close to transport. Friendly staff. Washing machine is super handy.

2026-02-14 • via Nuitee
C
Chin Yun • extended_group • gb
9
Pros:

位置很棒

Cons:

要換床單要連續住七天才能免費換床單，如果要換需要自費。但其實很少會有人在同一個飯店住那麼久，如果是四五天還能接受

2026-02-14 • via Nuitee
M
Mayra Luth • couple • ph
5
Pros:

The staff were nice amd friendly.

Cons:

The rooms were too small.

2026-02-14 • via Nuitee
N
Nathan • solo_traveller • au
10
Great Hoel in great location. Just make sure you go to the right Tokyu Stay as there are two in Sapporo.
Pros:

We had a great room with a view of Sapporo tv tower. Staff were very friendly helpful. Location was great close to everything.

Cons:

Nothing

2026-02-14 • via Nuitee
G
Gloria • couple • us
9
2026-02-14 • via Nuitee
Z
Zakhar • family_with_children • ru
9
2026-02-12 • via Nuitee
L
Lauren • family_with_children • nz
10
2026-02-12 • via Nuitee
S
Steven • couple • us
10
2026-02-10 • via Nuitee
Y
Yi Ning • family_with_children • tw
9
房間內有洗衣機非常方便，飯店離地鐵站近，即使下雪、雪地泥濘，也只拖了一下的行李，體驗到雪地拖行李的不便。離狸小路超近，每天晚上都去逛狸小路，狸1到狸7都走遍了，還逛了地下街。我們3個人先住了3人房，房間很大、有桌椅、放了4個行李箱外還有很大
Pros:

工作人員非常親切友善，飯店離地鐵及狸小路很近

Cons:

無

2026-02-08 • via Nuitee
S
Sarah • couple • us
9
All inclusive and welcoming stay in the heart of the city.
Pros:

Location, accommodation and staff availability

Cons:

Units are quite small - especially with 4 checked bags.

2026-02-08 • via Nuitee
J
joseph • couple • au
10
Amazing hotel great location
Pros:

Great location and even better ammenities, staff very friendly. Everything is clean too

Cons:

That I didn’t stay longer

2026-01-31 • via Nuitee
Y
Yeongwon • couple • kr
10
여기서 묵으시라. 고민할 필요 없다.
Pros:

로비부터 편안하고 확 트인 느낌, 음료 주는 공간과 노는 공간과 접수대가 딱딱하게 나뉘어지지않고 경계 없이 있어서 독특하고 좋았다. 눈의 도시 답게 눈오리 틀도 있고 썰매 도구도 있고 대여용 우산도 있어 센스굿.. 직원들도 매우 친절.. 시설 신식에 있을 거 다 있음.. 방은 약간 좁은감이 있었지만 내가 싼 방 해서 그런 거고, 엄청 비싸지 않은 적당한 가격인데 위치(걸어서 번화가랑 가까우면서도 약간 벗어나 조용하고 오도리역과 가까움!!) 서비스 방 분위기 전부 조화롭고 훌륭했다!!!! 추천!!!!
신발 속 말리는 거도 있고 전자렌지까지!!!

Cons:

없음.

2026-01-30 • via Nuitee
C
Chun Hsien • family_with_children • tw
9
Pros:

住宿位置離捷運出口近，走路5分鐘內。
也靠近二條市場與貍小路，購買土產和伴手禮很方便。
房間設備有微波爐與洗衣機，安排在旅行後三天是最佳的選擇。
若沒有食用飯店早餐，飯店旁也有多咖啡店含早餐可以選擇。
房間是選擇是舒適雙床房，是兩張單人床，空間還可以接受。
大堂與服務人員服務態度親切。

Cons:

入住時，打開廁所有些異味。

2026-01-29 • via Nuitee
J
Jaime Stephen • couple • ph
6
2026-01-29 • via Nuitee
H
HSINYEN • couple • tw
7
2026-01-28 • via Nuitee
C
ChiuWen • couple • tw
9
2026-01-28 • via Nuitee
Y
YOUNG MI • family_with_children • kr
8
2026-01-28 • via Nuitee
C
Cameron • couple • au
9
Lovely hotel in the heart of Sapporo. Perfect for a couple
Pros:

Fantastic location to everything we could need. The room was clean and has the listed amenities.

Cons:

Very minor issue but this is 1 of 2 Tokyu Stays in Sapporo, with this one not coming up in google maps properly. It’s only a 10 or so minute walk between the two but that’s a tough walk at night in a snowstorm!

2026-01-28 • via Nuitee
N
Ng • couple • sg
9
Pros:

The hotel has a great location, very close to the subway station, and near Tanukikoji Shopping Street and Sapporo TV Station, with many places to eat and shop. The room was very clean and had a washing machine and microwave. The hotel staff were all very nice. Overall, a very good stay, recommended.

Cons:

The breakfast was also good, but unfortunately the selection was too limited.

2026-01-27 • via Nuitee