Hotel Plaza Kokai Cancún

Hotels
•
Kavia Hotels
7.9 (661 reviews)
Avenida Uxmal 26 Super Manzana 2A , Cancún , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.65
Several reviews mention cleanliness issues, particularly with bathrooms and odors.
Service
8.65
Despite some complaints, many reviews appreciated the attentiveness of the staff.
Location
9.15
Multiple positive mentions highlight the excellent location of the hotel.
Room Quality
7.65
Rooms are generally comfortable, but some reviews mention issues with outdated furniture.
Amenities
7.15
Reviews indicate a lack of necessary amenities like mini-fridges and some facilities are described as outdated.
Value for Money
8.15
Many guests find the pricing reasonable given the location and services provided.
Food and Beverage
8.15
Guests generally enjoyed the food, though breakfast options were mentioned as lacking.
Overall Experience
7.65
Most guests had a decent experience, though there are notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:01

Property Description

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.9
Based on 661 reviews
Cleanliness: 6.65
Service: 8.65
Location: 9.15
Room Quality: 7.65
Amenities: 7.15
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 7.65
A
Alexandros • couple • us
10
2026-03-21 • via Nuitee
L
Louise • extended_group • fr
7
Pros:

Hôtel très bien placé par rapport à la gare de bus ADO. Hôtel et chambre propre et personnel réactif.

Cons:

Chambre sombre (éclairage pas assez puissant)
Eau tiède

2026-03-21 • via Nuitee
P
Pérez Gasca • family_with_children • mx
10
2026-03-21 • via Nuitee
P
pietro • solo_traveller • it
8
8 notti a Cancun Downtown
Pros:

Ottimo rapporto qualità prezzo, ottima posizione camera spaziosa, staff gentile e sempre sorridente.

2026-03-20 • via Nuitee
M
MilicaMalivukovic • family_with_children • rs
1
Pros:

Samo lokacija

Cons:

Staromodno, zagusljivo, miris vlage

2026-03-19 • via Nuitee
L
Luisa • family_with_children • de
4
Pros:

Lage

Cons:

Zustand

2026-03-19 • via Nuitee
E
Emese • family_with_children • ch
2
Pros:

Kedves a szobalány.

Cons:

Csak hideg víz, dohos szag, csak egy pohár és egy szék a kétágyas szobában, nincs hűtő, egyetlen törülköző személyenként
stb. Csak néhány dolog, ami megkérdőjelezi, hogy honnan szerezte a szálloda a négy csillagot.

2026-03-18 • via Nuitee
H
Herrera • solo_traveller • mx
5
Pros:

limpíeza

Cons:

pagué 4 noches y me tuve que salir la 3a noche no hay reembolso, no se queda para futuras visitas, perdí totalmente esa noche pagada, y las habitaciones que dan hacia el frente mucho ruido.

2026-03-18 • via Nuitee
M
Maria del S • extended_group • ni
10
We will return one day
Pros:

Excellent stay

Cons:

Nothing

2026-03-17 • via Nuitee
H
HORACIO JAVIER • couple • ar
10
Pros:

Nuestra estancia en el hotel, fué muy buena en todos sus aspectos, muy buena ubicación, cerca de lugares céntricos, cercanía a la terminal de buses y lo mejor, "la excelente atención de todo el personal", habitaciones cómodas y amplias

2026-03-17 • via Nuitee
J
Jaime • family_with_children • mx
9
Pros:

Siempre confiable y accesible

Cons:

Un poco oscura la habitación, pero no es relevante

2026-03-16 • via Nuitee
I
Ismael • family_with_children • mx
7
UN HOTEL PEQUEÑO PERO LIMPIO
Pros:

ME GUSTO LA FACILIDAD DEL TRÁMITE FACIL Y RAPIDO

Cons:

TODO BIEN

2026-03-16 • via Nuitee
T
Tazagul • couple • us
7
2026-03-15 • via Nuitee
B
Bruno Máximo • family_with_children • mx
2
2026-03-14 • via Nuitee
J
James • family_with_children • gb
5
Get what you pay for I guess
Pros:

Location

Cons:

Think they have bed bugs as I got bitten bad

2026-03-13 • via Nuitee
G
Giulia • family_with_children • it
7
2026-03-13 • via Nuitee
M
Marzia Maria • solo_traveller • it
7
2026-03-13 • via Nuitee
C
Chirag • solo_traveller • us
8
2026-03-13 • via Nuitee
G
Giulia • family_with_children • it
7
2026-03-13 • via Nuitee
A
ana • family_with_children • cl
8
Opinión sobre plaza kokai
Pros:

La habitación y cama super cómoda, el aseo tambien la chica dejaba todo muy limpio y ordenado.

Cons:

La tele demasiado pequeña para la habitación, le falta un míni cooler o algo para guardar víveres mas helados con el calor que hace allá era necesario, lo otro fuimos al restaurante 2 veces y jamás nos atendieron esperamos mucho rato sentados y nada solo nos miraban asique pésimo nos parábamos e íbamos a otro lugar....
El tema del agua caliente a ciertas horas tambien no me pareció ya que si uno paga es por tener todo ok todo el tiempo...

2026-03-12 • via Nuitee