Pestana Carlton Madeira Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.6 (2364 reviews)
Largo António Nobre , Funchal , pt

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great staff service
Comfortable rooms
Excellent breakfast selection
Cons:
Housekeeping issues
Crowded events
Parking difficulties

Categories

Cleanliness
8.11
Some minor issues reported with housekeeping, affecting overall cleanliness perception.
Service
9.08
Staff were consistently described as kind and attentive, contributing positively to the experience.
Location
9.12
Ideal location near the city center and sea access, enhancing guest satisfaction.
Room Quality
8.57
Rooms are comfortable and well-equipped, though some reviews indicated a need for updates.
Amenities
8.6
Great variety of amenities including pools and spa, positively received.
Value for Money
8.06
Mixed reviews regarding costs versus amenities, especially during events.
Food and Beverage
8.61
Breakfast selection praised, but gala dinner experience noted as lacking.
Overall Experience
8.68
Generally positive stay with memorable experiences, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:59

Property Description

Luxurious Dining Options
Indulge in a culinary journey with 4 restaurants and 2 bars offering a variety of exquisite dishes and refreshing drinks while enjoying stunning Atlantic Ocean views.

Leisure and Wellness Facilities
Unwind with leisure activities like giant chess or a game of tennis, or pamper yourself at the Venus Health Spa with its range of rejuvenating treatments and pools, including one with direct sea access.

Scenic Accommodations
Experience comfort and elegance in every suite and room featuring stylish decor, modern amenities, and private balconies with picturesque views of the sea, mountains, or pool.

Experience the epitome of luxury and relaxation at the Pestana Carlton Madeira Ocean Resort Hotel. Book now to create unforgettable memories.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that rates including dinner do not include drinks.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 1.20 per hour.

Location

Guest Reviews

8.6
Based on 2364 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.68
A
Alena • solo_traveller • cz
8
Pros:

Skvělé snídaně, profesionální personál, bazén u oceánu

Cons:

Nemožnost zaparkovat zdarma, vystříkání koupelny rádoby vůní bylo něco strašného. Pokud by room servis tuto proceduru vynechal, hodně hostům by se ulevilo

2026-02-09 • via Nuitee
P
Pedro • couple • pt
8
2026-02-08 • via Nuitee
V
VASYL • couple • ua
10
Pros:

Шикарный завтрак, удобное расположение гостиницы, прекрасная территория.

Cons:

По погодным условиям (шторм) пляжная зона была закрыта.

2026-01-31 • via Nuitee
J
jean-François • family_with_children • ch
4
Cette hôtel ne mérite pas les 5*
Cons:

La propreté dans les chambres
L'attente suite a chaque demande

2026-01-30 • via Nuitee
I
Iben • couple • dk
10
Bruger altid dette Hotel på Madeira. Er der 1 gang om året og har været der 13 gange så det taler for sig selv.
Pros:

Alt var godt

2026-01-28 • via Nuitee
H
Hannes Andreas • solo_traveller • at
10
Amazing sea view, charming hotel
Pros:

Superior room was definitely worth the money, amazing view over the ocean, modern equipment, good air conditioning. Very clean including pool area. Great staff. Pleasant variety and fresh fruits for breakfast to choose from, decent terrace. Lots of restaurants and shops in walking distance. Would be pleased to return to this hotel.

2026-01-25 • via Nuitee
R
Richard • family_with_children • us
10
2026-01-20 • via Nuitee
B
Beverley • solo_traveller • gb
9
Relaxing and enjoyable stsy
Pros:

Location was perfect. Breakfast was stunning especially with the views. Pools and gardens kept exceptional clean.

Cons:

Having to ask for items to be replenished - tea, bags, bath floor mats

2026-01-20 • via Nuitee
S
Szilvia • family_with_children • hu
10
2026-01-19 • via Nuitee
S
Stefan • family_with_children • at
7
Porto Santo Ausflug war gut
Pros:

Frühstück war gut
Personal freundlich und hilfsbereit

Cons:

Abendessen war nicht gut

2026-01-19 • via Nuitee
O
Ornella • couple • it
8
2026-01-19 • via Nuitee
C
Claudia • family_with_children • ch
4
2026-01-19 • via Nuitee
S
Silvestre • family_with_children • pt
8
muito boa!
Pros:

Gostei do ambiente, quer interior quer exterior

Cons:

Para quem tome o pequeno almoço no terraço o buffet fica longe.

2026-01-19 • via Nuitee
J
Jerry • family_with_children • us
8
2026-01-19 • via Nuitee
M
Marisa • family_with_children • ca
10
Merveilleux!
Pros:

La vue de la chambre était fabuleuse. Le cadeau d’accueil fut très apprécié et faisait un beau clin d’œil à la Madère. Le déjeuner était varié, généreux et toujours frais. Délicieux et pour tous les goûts.
Tout était propre autant la chambre que les piscines et les lits étaient confortables.

Cons:

Un des bains à remous ne fonctionnait pas. Nous y sommes allés en famille et aurions apprécié avoir des jets qui fonctionnent en totalité. Bref, c’était quand même bien.

2026-01-19 • via Nuitee
M
Margarida • couple • pt
9
2026-01-19 • via Nuitee
M
Marie-eve • family_with_children • ca
10
Magnifique Hotel, je reviendrai un jour j'espère!
Pros:

Cet hôtel est juste incroyable, les chambres sont spacieuces et lumineuses, le balcon avec vue sur la mer était juste parfait, les lits étaient très confortables, tout tout tout était parfait! J'y reviendrai !

2026-01-18 • via Nuitee
J
Jacek • solo_traveller • pl
10
2026-01-15 • via Nuitee
T
Thomas • couple • se
10
Ett utmärkt hotell med trevlig personal.
Pros:

Frukosten var enastående.

2026-01-15 • via Nuitee
A
Aleksandra • solo_traveller • pl
8
Ok
Pros:

Lokalizacja, pokój oraz śniadania

Cons:

Obsługa sprzątająca z którą nie dało się dogadać wchodząca bez pukania do pokoju
Ogólny chaos w obsłudze te same osoby pomagające w restauracji na śniadaniu jednocześnie pracujące na recepcji
Brak ogarnięcie w resturscji takich rzeczy jak np czyste lyzki
Na stronie booking obiektu nie ma informacji ze basen jest dostępny dla dzieci tylko w godzinach 12-15 kiedy nie ma po co z niego w ogóle korzystać ponieważ w tym czasie raczej wszyscy wybierają się na wycieczki
A sugestia personelu że mam drugi basen dla rodzin z niepodgrzewaną wodą na zewyrz i tam się mogę kąpać w huragan i z wodą 16 stopni uważam za nie na miejscu

2026-01-13 • via Nuitee