Palm Mansion Boutique Suites

Hotels
8.6 (125 reviews)
76-88 Lebuh China , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Heritage feel
Cons:
Staff presence
Noise issues

Categories

Cleanliness
8.26
Some reviews mentioned issues with room quality and cleanliness.
Service
9.03
Mixed sentiments, with some reviews highlighting helpful staff, while others noted staff absence at critical times.
Location
9.27
Multiple reviews praised the hotel's location as excellent and very central.
Room Quality
8.42
Guests found the rooms cozy, but some noted issues such as noise and lack of amenities.
Amenities
8.05
Comments on amenities like the absence of a kettle and other items needed for comfort.
Value for Money
8.71
Overall perceived good value for the location and experience.
Food and Beverage
8.26
No specific comments on food and beverage offerings.
Overall Experience
8.83
General sentiment indicates a positive stay with some specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:02

Property Description

City Views
Enjoy stunning city views from the comfort of your room at Palm Mansion Boutique Suites.

Modern Amenities
Relax in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries.

Convenient Location
Located just 2.1 km from Northam Beach and close to popular attractions like 1st Avenue Penang and Penang Times Square, our hotel is the perfect choice for your stay in George Town.

To book your stay at Palm Mansion Boutique Suites and experience the best of George Town, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 125 reviews
Cleanliness: 8.26
Service: 9.03
Location: 9.27
Room Quality: 8.42
Amenities: 8.05
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 8.83
V
Valentina • extended_group • it
5
Pros:

l’arredamento e la posizione non sono male

Cons:

La doccia non funzionava, ci è toccato usare il doccino per darci una semplice pulita e col caldo del posto non è proprio il massimo.
La mancanza di comunicazione con l’host, praticamente inesistente.

2026-02-11 • via Nuitee
I
ilaria • couple • it
8
Struttura di charme
Pros:

Bella struttura di fascino molto ben ristrutturata nel pieno centro della Old Town
Stanza grande e comoda con soppalco arioso

Cons:

Purtroppo manca la reception

2026-01-30 • via Nuitee
E
Eghtebas • extended_group • de
8
Charming and comfortable stay
Pros:

Very charming heritage house that was comfortable for our party of 3 to stay in. Location is quite central. Parking is hard to find, and if found, hard to pay for.

Cons:

If it is noises outside, it will be noises inside, there are small gaps in the floor where you can see light coming in from down stairs.

2026-01-30 • via Nuitee
F
FLORENCE • extended_group • fr
9
Pros:

Très bien situé, chambre bien équipée

Cons:

Chambre sombre on ne peut pas ouvrir les volets sans les fenêtres et donc faire rentrer la chaleur

2026-01-29 • via Nuitee
G
Giorgia • extended_group • it
3
Pros:

Camera grande

Cons:

Lo staff inesistente, ci hanno informato che potevamo lasciare i bagagli prima del check in alle 11 ma nessuno si è presentato e la proprietaria non parla bene inglese quindi non capiva. Siamo rimasti due ore sotto il sole ad aspettare. Inoltre su un cartello all’ingresso affermano che lo staff è presente dalle undici ma così non è. Lo stesso è successo a clienti dopo di noi. Inoltre all’orario del check-in la nostra stanza non era pronta e abbiamo dovuto aspettare un’altra ora intera

2026-01-26 • via Nuitee
D
Dominique • family_with_children • fr
8
chic et calme
Pros:

la qualité des équipements, mobilier, décor etc.

Cons:

Ambiance un peu froide, impersonnelle

2026-01-25 • via Nuitee
S
shixian • family_with_children • cn
1
Pros:

位置还行

Cons:

我的7号房间噪声，周六晚上，噪声极大，根本无法睡眠

2026-01-19 • via Nuitee
V
Véronique • family_with_children • fr
3
très très décevant 3 nuits à ne pas dormir ça fait bcp plus le reste. obligé de changer de chambre p
Pros:

L'emplacement

Cons:

Le bruit la nuit, impossible de dormir. Le staff complètement inexistant et surtout lorsqu'il y a un problème comme l'air conditionné qui fuit. Obligé d'appeler par téléphone la proprio plusieurs fois alors que ns étions sur la plage horaires de présence du staff.

2026-01-19 • via Nuitee
V
Valerii • family_with_children • uz
10
Pros:

Всё было прекрасно

Cons:

На ресепшне не всегда есть человек, но это мелочи

2026-01-18 • via Nuitee
L
Lim • couple • kh
5
2026-01-16 • via Nuitee
A
Adelaide • family_with_children • fr
8
Pros:

Logement atypique et bien situé

Cons:

Dommage qu’il n’y ai pas de frigo à dispo dans les chambres

2026-01-08 • via Nuitee
S
Shuko • family_with_children • jp
7
2026-01-08 • via Nuitee
Q
Qian • family_with_children • nz
9
2025-12-31 • via Nuitee
K
kim kwong • extended_group • sg
9
Nice stay with heritage feel
Pros:

Cosy n heritage feel

Cons:

In booking check out is 12-1 pm but hotel insist checkout by 1pm .

2025-12-29 • via Nuitee
A
ANG • family_with_children • my
10
2025-12-15 • via Nuitee
T
tat man • extended_group • nl
9
Cons:

If hotel can offer a watercooker than is perfect

2025-12-15 • via Nuitee
N
NAGORE • family_with_children • my
9
2025-12-15 • via Nuitee
B
Bening • family_with_children • id
8
Pros:

The location is perfect. It's in the midlle of George Town tourist area, walking distance to many iconic places and food. The room is spacious and clean. I really love their design that still keeping the heritage element

Cons:

None

2025-12-08 • via Nuitee
R
Robin • family_with_children • de
8
Pros:

Sehr gute Lage, Wasserspender,

Cons:

Checkin kompliziert, Matratze nicht von guter Qualität, kein Kühlschrank

2025-12-05 • via Nuitee
C
Carlota • family_with_children • es
10
2025-10-31 • via Nuitee