Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Proximity to Chichen Itza
Cons:
Poor cleanliness
Limited amenities
Difficult access

Categories

Cleanliness
5.99
Numerous complaints about the cleanliness, including mold, dirty areas, and general neglect.
Service
8.96
Staff were mentioned as kind and friendly, providing a positive aspect.
Location
7.5
Location is remote with difficult access road, although close to attractions like Chichen Itza.
Room Quality
6.45
Rooms described as gloomy, dusty, and needing maintenance.
Amenities
5.48
Limited amenities mentioned, including non-functional facilities and unkempt areas.
Value for Money
6.94
Overall value perceived as low due to conditions not matching expectations.
Food and Beverage
6.99
Food offered was basic but decent; limited menu options.
Overall Experience
8.46
Experience marred by various negative factors but with some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:53

Property Description

Luxurious Accommodations with Jungle Views
Experience the beauty of the tropical forests from your own private terrace at Hotel Okaan. Our modern rooms and bungalows offer the perfect blend of luxury and nature, with stunning garden and jungle views.

Relaxation and Wellness Amenities
Indulge in ultimate relaxation at our spa and meditation area, unwind by the serene lake, or take a refreshing dip in the outdoor pool. Rejuvenate your mind, body, and soul in the tranquil surroundings of our retreat hotel.

Gourmet Dining Experience
Savor the flavors of Mexico at Okaan’s restaurant, where traditional and gourmet cuisine meet. Enjoy locally sourced organic ingredients and a variety of vegetarian options, all while taking in the picturesque views of the lush surroundings.

Book now to escape to this peaceful oasis nestled in the heart of the Yucatán Peninsula.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for MXN 149 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 467 reviews
Cleanliness: 5.99
Service: 8.96
Location: 7.5
Room Quality: 6.45
Amenities: 5.48
Value for Money: 6.94
Food and Beverage: 6.99
Overall Experience: 8.46
M
Morena Vaccari • family_with_children • it
6
Pros:

La colazione è lo.staff

Cons:

Era trasandato e senza una via di accesso percorribile

2026-01-28 • via Nuitee
G
Gisbert • couple • de
5
2026-01-27 • via Nuitee
S
Salustio • family_with_children • mx
1
Pros:

La comida y la atención del personal.

Cons:

Inaccesible el hotel,camino de terracería y te ponen pretexto los taxistas para llevarte. Traslado en taxi muy caro

2026-01-19 • via Nuitee
A
Amaury • family_with_children • be
1
Hôtel à l’abandon
Pros:

La vie depuis le panorama.

Cons:

Immeuble à l’abandon quand nous sommes arrivés, tout était figé comme si cela faisait des mois qu’il n’avait pas été ouvert - nous n’avons pas eu la chambre réservée (avec du recul, nous avions compris pourquoi : ils avaient juste préparé une chambre car seul client).

Le personnel (ils étaient deux), bien que sympathique, ne devrait normalement pas ouvrir dans ce type de conditions…
À fuir.

2026-01-19 • via Nuitee
J
Jan • extended_group • cz
2
Pros:

Exotic location.

Cons:

Upon arrival, they told us that the paid apartment was not available. They offered a 20% discount, which we have not received yet. The toilet in both apartments was clogged, wifi only at the reception and in the dining room, where it also stopped working. No connection in the room. The electricity went out several times the next evening. The area looks like it was after a natural disaster. Only one of the two pools is working. The photos on Booking.com are very misleading. The Staff was helpful and nice.

2026-01-19 • via Nuitee
M
Misael • family_with_children • mx
10
2026-01-19 • via Nuitee
M
Michel • family_with_children • fr
7
Pros:

L emplacement dans la nature mais proche de chicken itza.

2026-01-14 • via Nuitee
R
Rand • extended_group • us
10
2026-01-08 • via Nuitee
M
Marisol Cauich • couple • mx
8
Pros:

Lugar lleno de naturaleza y privacidad , tranquilo y calido, no puedes ingresar alimentos aunque cuenta con restaurante lindo y los precios son muy accesibles, se come rico y el personal muy amigable, instalaciones limpias y bonitas

Cons:

La piscina tipo cenote no estaba en funcionamiento así que no se pudo disfrutar el area ya que es uno de sus mayores atracciones para lindas fotos y la entrada con más de 5 min de terracería

2026-01-06 • via Nuitee
E
Esko • family_with_children • fi
3
Pros:

Nice jungle around, close to Chichen Itza

Cons:

The hotel has seen its best times a long time ago. Difficult to reach from the main road through an awful gravel road of 1,5 kms that can break your car. The rooms can be cold and blankets in short supply. But if you enjoy creating an aquarium into your bathroom with dookies swimming around in the sink you have reached your paradise (i.e., toilet does not flush at all properly)

2026-01-06 • via Nuitee
F
Ferner • family_with_children • at
6
Etwas enttäuschend
Pros:

Personal war bemüht.

Cons:

Zufahrtsweg sehr schlecht. Wege zu Bungalows schwierig zu begehen. Kein Kühlschrank. Betten sind zu kurz, bei über 160 hängen die Füsse unten drüber. Die Matratzen sind aus dem letzten Jahrhundert. Tischtücher im Restaurant nicht sauber. Damentoilettentür ist kaputt.

2026-01-01 • via Nuitee
D
Denise • couple • at
10
2025-12-25 • via Nuitee
K
Kristin • family_with_children • de
5
Pros:

Es war sehr Max

2025-12-21 • via Nuitee
C
Catherine • couple • fr
2
A place not to be recommended
Pros:

Save for the kindness of the few staff and the restaurant with basic but decent food, there is nothing enjoyable in the hotel.

Cons:

The photos advertised on Booking give the impression that we were in another place. The hotel is totally run down, almost abandoned. We were the only guests there. The large pool was empty. The spa was closed. It is inconceivable to rate it 5 stars!!! The wooden structures , and there are many, are rotten for most parts. The room was gloomy and very dusty. The shower head burst, the water did not flow in the shower pan, the toilet smelled urine, the door got stuck when trying to lock it, the fire extinguishers are rusty, empty and checked in 2015…etc. If is security hazard to stay in this hotel

2025-12-12 • via Nuitee
C
Calderon • family_with_children • us
4
Disappointing stay and a big mistake of
Pros:

Employees are very kind.

Cons:

It seems close to Chichen itza but the hotel is located way deep in the woods with a terribly unpaved road which makes it even worse to get there. Once you get there, the reception, you have to walk even further to get to your room on an unpaved track, so all your luggage needs to be carried by hand to your room. THERE'S NO TV, Internet, vending machine or iron in the rooms. No ride share service. There was no hot water either. The facilities looked abandoned and the room could use some paint as it was full of stains.
Whoever the owner is, you don't appreciate the potential you have there to let such a great complex fall apart.

2025-12-03 • via Nuitee
J
Justine • family_with_children • fr
8
Cons:

Le long chemin de terre jusque l'hotel

2025-11-17 • via Nuitee
K
KAMEL • family_with_children • fr
4
2025-08-27 • via Nuitee
B
Barbara • family_with_children • de
8
Pros:

Super Lage mitten im Regenwald, nettes Personal und wir waren die einzigen Gäste :-)

Cons:

Schotterpiste zur Anfahrt

2025-08-24 • via Nuitee
G
Graziani • family_with_children • ca
1
HORRIBLE
Pros:

Personnel agréable mais c'est le seul point positif parmis beaucoup trop de points négatifs.

Cons:

Tout ! Installations catastrophiques, 1 piscine ouverte sur 2, sale et non entretenue. Pas de nettoyage de piscine, pas de nettoyage autour de lampusci e. Chambre salle avec boiserie complètement rongée par le temps et l'eau, moisissure sur les fauteuils et rideaux, pas de protection de matelas, table de nuit qui s'écroule, toit recouvert de sac plastique poubelle pour éviter les fuites, Menu du restaurant réduite à 4 plats très chers. Impression d'abandon complet alors pourquoi ouvrir si les prestations ne sont pas la?

2025-08-20 • via Nuitee
J
JULIE • family_with_children • ca
4
très déçu
Pros:

La proximité de Chichen Itza

Cons:

Les lieux en états de négligence, la piscine (principal point de ce choix d'hôtel) était fermé. Le déjeuner dans une air ouverte en plein milieu de la jungle = coquerelle, milles pattes, blates et j'en passe. L'humidité de la chambre était horrible une chance qu'elle etait propre.

2025-08-19 • via Nuitee