Best Western Melbourne City

Hotels
•
Best Western
8.2 (4941 reviews)
16 Spencer Street , Melbourne , au

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good food options
Cons:
Small rooms
Cleanliness issues
No cutlery/crockery

Categories

Cleanliness
7.28
Many reviews noted cleanliness but also mentioned cigarette smells, affecting the overall perception of cleanliness.
Service
9.25
Numerous reviews praised the friendliness and helpfulness of the staff.
Location
9.29
Location was frequently highlighted as excellent, being close to transport and attractions.
Room Quality
7.74
Rooms were often described as small and impractical, but adequate for the price.
Amenities
8.27
Amenities were mostly mentioned positively, though some found the lack of cutlery and crockery limiting.
Value for Money
7.23
While some found the price reasonable, others felt the rooms did not provide good value given their size.
Food and Beverage
8.28
The on-site cafe was noted positively, with good meals and friendly staff.
Overall Experience
8.25
Generally, guests enjoyed their stay despite some room size issues affecting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 12:32

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.

Location

Guest Reviews

8.2
Based on 4941 reviews
Cleanliness: 7.28
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
J
Joannou • family_with_children • au
7
2026-02-14 • via Nuitee
I
Iesha • couple • au
6
Pros:

Value for money

Cons:

When they say shoebox they really mean it, very small.

2026-02-14 • via Nuitee
S
Shifka • solo_traveller • il
7
2026-02-14 • via Nuitee
L
Louise • solo_traveller • au
9
Great little hotel
Pros:

Lovely staff in the front desk, yes the room is small - it’s called a shoebox room so you know in advance it’s going to be small but for a solo traveler with a small amount of luggage its absolutely fine. Location is fantastic. Bed was very comfortable.

2026-02-14 • via Nuitee
N
Nenad • couple • au
10
2026-02-14 • via Nuitee
J
Jayne • solo_traveller • gb
8
Convenient location and value for money
Pros:

The Best Western is in a central location. It easy easy to get there if arriving in the sky bus from the airport and there is a tram stop close by.

Cons:

The bathrooms are very small and there is not much privacy when using the toilet

2026-02-13 • via Nuitee
P
Peta • couple • au
9
A great bolt hole!
Cons:

The food and service at Stubbies

2026-02-13 • via Nuitee
I
Iris • extended_group • au
9
Perfect location for train travellers - only a short walk with your bag.
Pros:

I was pleasantly surprised at how quiet the rooms were - for an inner city stay this was great.
I liked that I could open the windows and turn off the aircon - much nicer for sleeping.

Cons:

The step up into the bathroom was unexpected and needed At least some yellow paint or tape to provide a visual alert.

2026-02-13 • via Nuitee
P
Phillip • family_with_children • au
8
2026-02-13 • via Nuitee
J
joelle • solo_traveller • fr
10
2026-02-12 • via Nuitee
D
Deborah • family_with_children • au
9
Pros:

Location price and comfortable clean room

Cons:

Shower recess very narrow to get into

2026-02-12 • via Nuitee
K
Kim • solo_traveller • au
7
2026-02-12 • via Nuitee
P
Pravinbhal • couple • us
3
2026-02-12 • via Nuitee
M
Michael • couple • au
10
2026-02-12 • via Nuitee
P
Patricia • family_with_children • au
7
Pros:

Great location, room was very clean, bed was comfortable

Cons:

Rooms were not soundproof
Room next door had noisy people it in. Kept me awake from midnight for nearly 2 hrs. Talking very loud.

2026-02-12 • via Nuitee
B
Benjamin • solo_traveller • nz
9
Pros:

Fantastic and reliable team at reception, very tidy and comfortable room and quick responses to any issues.

Cons:

Loud train noise from outside is unavoidable but potential travellers should be aware! Thankfully reception provided me with some earplugs when I asked. Bathroom is definitely very cramped but not outside my expectation for the value of the stay.

2026-02-12 • via Nuitee
J
Javier • solo_traveller • au
8
2026-02-11 • via Nuitee
I
Ingrid • solo_traveller • nl
8
Prima voor 2 nachten.
Pros:

De lokatie, dichtbij free zone tram en de skybus die vanaf south cross station vertrekt.

Cons:

De eenpersoonskamer is vrij klein.

2026-02-11 • via Nuitee
S
Steven • solo_traveller • au
8
Good value if you just need a place to sleep and shower
Pros:

Didn’t need much just a decent bed and facilities and that’s what I got

2026-02-11 • via Nuitee
C
Cathy • family_with_children • au
9
Pros:

Helpful staff, with friendly efficient attitudes.

Cons:

The parking information was incorrect and dud not march the guest information via the QR code in the room. Parking cost $35 not $25. Just mentioning this so other guests do not get a surprise. Thanks

2026-02-11 • via Nuitee