Best Western Melbourne City

Hotels
•
Best Western
8.2 (4941 reviews)
16 Spencer Street , Melbourne , au

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good food options
Cons:
Small rooms
Cleanliness issues
No cutlery/crockery

Categories

Cleanliness
7.28
Many reviews noted cleanliness but also mentioned cigarette smells, affecting the overall perception of cleanliness.
Service
9.25
Numerous reviews praised the friendliness and helpfulness of the staff.
Location
9.29
Location was frequently highlighted as excellent, being close to transport and attractions.
Room Quality
7.74
Rooms were often described as small and impractical, but adequate for the price.
Amenities
8.27
Amenities were mostly mentioned positively, though some found the lack of cutlery and crockery limiting.
Value for Money
7.23
While some found the price reasonable, others felt the rooms did not provide good value given their size.
Food and Beverage
8.28
The on-site cafe was noted positively, with good meals and friendly staff.
Overall Experience
8.25
Generally, guests enjoyed their stay despite some room size issues affecting the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 12:32

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.

Location

Guest Reviews

8.2
Based on 4941 reviews
Cleanliness: 7.28
Service: 9.25
Location: 9.29
Room Quality: 7.74
Amenities: 8.27
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.25
D
David • solo_traveller • gb
8
2026-03-21 • via Nuitee
R
Raymond • couple • au
7
2026-03-21 • via Nuitee
O
OBrien • solo_traveller • au
7
Cons:

Shower too small.
Water pressure not great.

2026-03-21 • via Nuitee
A
Angela • solo_traveller • gb
8
2026-03-21 • via Nuitee
R
Raymond • family_with_children • au
9
Pros:

Location was great ,staff were awesome

Cons:

The shower very small and no Netflix or cable TV.

2026-03-20 • via Nuitee
M
Mizuho • solo_traveller • jp
5
Staffs were helpful and kind. Not beey clean room especially the bathroom.
Pros:

Good location, easy to find the hotel

Cons:

Not very clean

2026-03-20 • via Nuitee
H
HaiXia • solo_traveller • cn
2
第一次进平地的一个房间差点哭出来，花2500块人民币订的房间差的离谱，一股刺鼻的霉味扑面而来让人有想哭的感觉！
Pros:

除了地理位置优越和前台说中文的日本小姐姐服务态度好以外其它无一点让人满意。

Cons:

价位太高，设施简陋，平地的房间无窗户霉味太重

2026-03-20 • via Nuitee
P
Petra • family_with_children • au
8
Pros:

Great staff service, super comfy bed, laundry on site. Winning. If all you want/need is somewhere budget, safe and secure to sleep, this is it.

Cons:

It was perfect for what I needed.

2026-03-20 • via Nuitee
M
Moana • solo_traveller • au
8
Great for short stay, location elite and if you just need a bed to sleep and shower it’s perfect. There’s also a cafe do
Pros:

Location. I did get upgraded. But for a one stay had everything I needed.

Cons:

Location

2026-03-19 • via Nuitee
A
Adam • couple • pl
5
can be
Pros:

very good location to visit city

Cons:

tarrace/"garden" should be "improved"

2026-03-19 • via Nuitee
A
Anthony • couple • au
8
Friendly staff and great location.
Pros:

Great friendly staff. Great location

Cons:

Room was a bit small

2026-03-19 • via Nuitee
E
EDITH ETIENNE • family_with_children • be
9
Pros:

L'emplacement près de Southern Cross pour tous les déplacements, surtout trajet aéroport
Chambre au calme, comme demandé

Cons:

Évier de sdb trop petit, ainsi que la douche
Pas assez de penderie et de rangement ( où mettre nos valises)?

2026-03-19 • via Nuitee
J
Jimmy • family_with_children • au
7
Pros:

Everything

Cons:

Nothing

2026-03-19 • via Nuitee
P
philip • couple • au
8
Very good value for money
Pros:

Very close to the amenities

Cons:

When I checked in the guy blonde hair skinny tall young at the desk wasn’t very friendly

2026-03-19 • via Nuitee
T
trevor • couple • au
9
Good location. Clean room
Pros:

Location

Cons:

NA

2026-03-18 • via Nuitee
R
RebelRose73 • family_with_children • au
9
Pros:

Friendly staff , close to everything things in the city

2026-03-18 • via Nuitee
A
Arivendran Baskaran • family_with_children • au
6
Strategic location
Pros:

Amenities nearby

Cons:

Room is small and squirmish. Bathroom space is too tight

2026-03-18 • via Nuitee
D
Dante • solo_traveller • us
10
2026-03-18 • via Nuitee
B
Brydie • family_with_children • au
3
Cons:

Size was shoebox minus the box.

2026-03-17 • via Nuitee
S
Stephanie • solo_traveller • au
8
2026-03-16 • via Nuitee