Wyndham Garden Cancun Downtown

Hotels
•
Wyndham Garden
8.4 (2863 reviews)
Avenida Tulum Supermanzana 4 Manzana 14 Lote 2 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean room
Good wifi
Felt safe
Attentive service
Convenient location
Cons:
Poor breakfast options
Inconsistent room quality
Staff not bilingual
Issues with cleanliness and maintenance

Categories

Cleanliness
7.86
Several reviews indicated issues with cleanliness and unpleasant odors in rooms.
Service
9.33
Service was generally reported as attentive and helpful, despite some language issues.
Location
9.37
The hotel's location was frequently praised as convenient and central.
Room Quality
7.82
Mixed sentiments; some rooms were comfortable while others reported issues such as mold and age.
Amenities
8.35
Amenities were satisfactory with good pool facilities but some complaints about breakfast.
Value for Money
8.31
Generally seen as fair value, with some stating that breakfast options could improve.
Food and Beverage
7.86
Reviewers mentioned mediocre breakfast options and a desire for more variety.
Overall Experience
8.33
Overall experience was mixed but many found it acceptable for short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:59

Property Description

Luxurious Accommodation
The Wyndham Garden Cancun Downtown offers elegant and air-conditioned rooms with modern décor, free WiFi, and flat-screen cable TV. Each room is equipped with a coffee-maker, microwave, and a private bathroom with a hairdryer, ensuring a comfortable stay.

Convenient Amenities
Guests can enjoy a daily breakfast spread of waffles, cereal, and fruit juice, complemented by 24-hour free coffee availability. The hotel also features an outdoor pool, fitness centre, lobby bar with a big screen, and free parking, providing convenience and entertainment throughout your stay.

Ideal Location
Located just 8 minutes from the beach and a short drive to Cancun Airport, the hotel offers easy access to both leisure and travel destinations. Explore the nearby Mayan ruins of Tulum or take advantage of the hotel's discount for the Cabana Beach Club.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2863 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 8.31
Food and Beverage: 7.86
Overall Experience: 8.33
I
Ivan • couple • us
9
2026-02-14 • via Nuitee
M
Madry • family_with_children • us
9
2026-02-10 • via Nuitee
R
Raymonde • couple • ca
5
Cons:

Le buffet normalement chaud du petit déjeuner n’était jamais chaud. Pas une grande variété non plus : Œufs brouillés, fèves noires en sauce et plat de viande avec légumes mélangés.

2026-02-10 • via Nuitee
F
Fabio • family_with_children • br
8
2026-02-09 • via Nuitee
M
mimastech • Family
6
A good international hotel in Cancun downtown
Pros:

Wyndham Garden Cancun Downtown is located along Av. Tulum (route 307), a major thoroughfare in Cancun downtown. It is not in the downtown core, though there is a 7-11 and a few sit-down eateries within walking distance. You can easily reach other places via Didi/Uber.
We got a king room at Wyndham Garden. The room is of decent size, with a king bed, a sofa, a writing desk, a clean bathroom with shower of good water pressure. The room has a balcony overlooking the city. The hotel also has an exercise room in the 1st floor with a treadmill, a stationary bike, a weight lifting machine and a water machine. There is a rooftop balcony that you can walk around that is overseeing the city.
The hotel provides daily breakfast buffet (included in our booking), which includes a good international/Mexico selection, such as fried zucchini, eggs, tortilla chips, ham, cheese, hard boiled eggs, cut fruit (honey dews, honey melons, water melons, bananas), coffee, fruit juice. The breakfast is of basic quality. The restaurant also has an evening buffet at 220 pesos per person.
Overall, this is a fair quality budget hotel to be used as a base to explore the surrounding area of Cancun.

2026-02-01 • via Tripadvisor
A
ANDRÉS FERNANDO ESPINOSA • family_with_children • mx
1
Experiencia desagradable.
Pros:

Quisiera decir que algo me gustó, pero no fue así

Cons:

El servicio del personal, especialmente en recepción, no volveré a este hotel.

2026-01-31 • via Nuitee
A
ANDRÉS FERNANDO ESPINOSA • family_with_children • mx
1
Experiencia desagradable
Pros:

Nada en absoluto

Cons:

Pésimo servicio al cliente

2026-01-31 • via Nuitee
A
Ana Rosa • family_with_children • mx
5
Pros:

La ubicación

Cons:

El desayuno incluído, es poco posible alcanzarlo, el horario des muy corto y termina a las 9:00 am, por lo tanto no lo alcance, los baños no estaban completamente limpios y es antihigiénico

2026-01-28 • via Nuitee
M
Manuela • solo_traveller • ch
8
2026-01-28 • via Nuitee
S
Sathish • couple • in
7
Pros:

The location was good, very near to the American Plaza

Cons:

front desk and the overall upkeep of the property, needs remodelling

2026-01-27 • via Nuitee
H
Howard • couple • us
9
2026-01-26 • via Nuitee
N
Nancy • family_with_children • mx
8
Pros:

El hotel en generas se encuentra limpio, la gente es muy amable, desde los de limpieza hasta los que te atienden al llegar, me permitieron hacer check in llegando

Cons:

Mi habitación todo el tiempo olía a humedad, se entiende un poco pues la mayoría del tiempo anda uno húmedo, la otra habitación de descompuso el clima, el desayuno bufete tenía pocas cosas a elegir y los huevos siempre se sentían y se veían crudos

2026-01-23 • via Nuitee
M
Manoj • family_with_children • us
9
2026-01-22 • via Nuitee
P
Peter • couple • us
10
We would like to thank front desk clerk Silvia for her help and excellent communication and service. She went above and
Pros:

The location was very good for us. We mostly had things to do in centro so it was good location for us.

Cons:

Everything was good.

2026-01-20 • via Nuitee
R
renaldo • couple • us
10
Excelente
Pros:

Todo

Cons:

Todo

2026-01-20 • via Nuitee
R
renaldo • couple • us
10
2026-01-20 • via Nuitee
C
Carlos Andrés • couple • co
8
Pros:

La atención del personal

Cons:

Poca variedad en los desayunos

2026-01-19 • via Nuitee
L
Lesbia Maria • solo_traveller • mx
9
muy bien
Pros:

amabilidad

2026-01-19 • via Nuitee
J
JOSE MANUEL • solo_traveller • mx
9
Buena ubicacion y la relacion calidad-precio lo dice, es bueno
Pros:

un edificio no tan grande, rapido para subir o bajar, no tiene mucho que desplazarse, esta cercano a una plaza comercial las amaericas, asi que tienes opcion d salir, esta cercano a todo, un buen lugar para descansar. limpio y ordenado

Cons:

el servicio de alimentos, era a la carta y estuvo medio lento a pesar que habia poca afluencia de personas en el establecimiento, el dia que fue buffet no me gusto muy poca variedad de platillos y el mesero tardaba bastante y eso que solo estab al pendiente del cafe, ojo aqui, mejorar el servicio con meseros.

2026-01-19 • via Nuitee
C
CARLOS MANUEL • family_with_children • bo
10
2026-01-18 • via Nuitee