The Eccleston Hotel; BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.6 (758 reviews)
156 Prescot Road , Saint Helens , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Soundproof rooms
Non-smoking throughout
Kid meals
See all facilities

Review Highlights

Pros:
Helpful staff
Comfortable rooms
Good food
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
7.35
Several reviews mentioned dirty rooms and cleanliness issues.
Service
9.35
Multiple reviews praised the staff as very helpful and attentive.
Location
8.85
Positive feedback on the location and accessibility.
Room Quality
8.35
Room quality was generally commended, though some had issues.
Amenities
8.85
Good amenities mentioned, including cozy atmosphere and sufficient parking.
Value for Money
8.85
Overall sense that it was worth the price paid for stay.
Food and Beverage
8.35
Food was praised in some reviews but also mentioned poor quality experiences.
Overall Experience
8.85
Overall positive sentiments, with some areas noted for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:22

Property Description

Luxurious Accommodation:
Experience a stay at The Eccleston Hotel; BW Signature Collection in Saint Helens, where luxury meets comfort. Indulge in elegantly designed rooms with modern amenities, including a flat-screen TV and a kettle for your convenience.

Convenient Location:
Situated just 700 meters from Knowsley Road and 1.3 km from St Helens Rugby Ground, our hotel offers a prime location for sports enthusiasts and travelers alike. Additionally, with John Lennon Airport only 14 km away, your journey to and from the hotel is made effortless.

On-Site Bar:
Unwind and socialize at our on-site bar, the perfect place to relax after a day of exploring the city or attending events. Enjoy a refreshing drink in a cozy atmosphere before retiring to your comfortable room.

Book your stay at The Eccleston Hotel; BW Signature Collection now for a luxurious and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 16 years old stay for £10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 758 reviews
Cleanliness: 7.35
Service: 9.35
Location: 8.85
Room Quality: 8.35
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 8.85
B
Barrow • family_with_children • gb
9
2026-03-27 • via Nuitee
R
Renton • family_with_children • gb
9
Pros:

Warm bar area nice breakfast English breakfast ,warm welcome from staff

Cons:

No plug for bed side light although, they bring us one,cold room when first arrived.

2026-03-26 • via Nuitee
M
martin • solo_traveller • gb
7
Overall nice place to stay
Pros:

Nice place - friendly evening staff

Cons:

Cooked Breakfast would have been better without tinned tomatoes!

2026-03-25 • via Nuitee
J
Jade • solo_traveller • gb
10
Was in the area for a work conference. Would absolutely stay again for work or leisure. Great value for money and so com
Pros:

The room was lovely. Food in the restaurant was fantastic too

2026-03-22 • via Nuitee
M
Mohammed Iqbal • solo_traveller • gb
8
2026-03-21 • via Nuitee
L
Lewis • solo_traveller • gb
8
Pros:

I would like to give a shoutout to Antony who did many small things which made my stay better. I left a bottle of water at the check in, he kept it refrigerated until I returned. I ordered food to be delivered and he provided cutlery and napkins for the room. Although small gestures, he couldn’t have been more helpful.

2026-03-19 • via Nuitee
M
Max • couple • gb
9
A lovely stay in my old home town
Pros:

The staff were friendly and efficient, our room was clean and comfortable, and the food / wine was good.
There is a very positive atmosphere throughout the building.
Parking on site was available and free.
The location is good and there are frequent buses if you want to use public transport.

Cons:

There was absolutely nothing I disliked. (The only thing my husband missed was real ale but then, they don’t claim to have it.)

2026-03-19 • via Nuitee
A
Alan • family_with_children • gb
10
Overnight stay
Pros:

Everything was very good, we've stayed here before and always pleased

Cons:

Nothing really

2026-03-16 • via Nuitee
M
Michael • couple • gb
10
Pros:

Everything about this place is simply superb! Amazing friendly staff. Clare, Paige and the rest of the team are all awesome! Tasty food. Definitely recommended.

Cons:

Having to say goodbye!

2026-03-11 • via Nuitee
J
John Sathiyaseelan • solo_traveller • gb
1
2026-03-11 • via Nuitee
F
Ffion • couple • gb
3
We would never stay again & would not recommend
Pros:

Good looking from the outside. Nice bar & restaurant area

Cons:

We were locked out of the hotel for an hour as no one would answer the door. We nearly had to sleep in the car! Housekeeping kept knocking our bedroom door in the morning as we were getting ready to leave! The room was clean but smelt extremely musty too!!!

2026-03-08 • via Nuitee
M
Michael • couple • gb
10
Pros:

Love everything about the place. The staff are amazing. Clare, Paige, Anthony and all the others are fantastically friendly and helpful. The food is delightfully delicious. Great range of drinks. Room 10 is the star room and all the other rooms are excellent too. Definitely recommended.

Cons:

Having to check out!

2026-03-07 • via Nuitee
Y
Young • couple • gb
10
2026-03-06 • via Nuitee
L
Lyndsey • couple • gb
10
2026-02-25 • via Nuitee
H
Hayley • couple • gb
2
Pros:

Ive stayed with Eccleston loads of time, we stayed in the suiet, the room is gorgeous, we really like it in there.

Cons:

The staff came to the room and accused me and my boyfriend for smoking. I do not smoke my partner does, but did it outside but accused of doing in the room. They asked us to leave or they was guna ring the police I was mortified as ive stayed here loads of times just thought I was treated with utter disrespect and I was told I cant book here again. Just felt absolutely disregarded as a loyal customer.

2026-02-23 • via Nuitee
H
Hayley • solo_traveller • gb
10
Pros:

We always like to stay at the Eccleston its a great atmosphere 👌

Cons:

Maybe they could do with mini fridge in the room

2026-02-23 • via Nuitee
A
Alan • couple • gb
9
Cons:

We could not regulate our shower to a comfortable water temperature. It was piping hot and we couldn’t get any response from the control knobs to get a useable water temperature. Water pressure was good.

2026-02-22 • via Nuitee
C
Christopher • couple • gb
8
2026-02-22 • via Nuitee
G
George • extended_group • gb
9
Pros:

Hi

2026-02-13 • via Nuitee
M
Melvyn • solo_traveller • gb
10
BRILLIANT RUN HOTEL
Pros:

THE ROOM WAS CLEAN AND COMFORTABLE, BREAKFAST WAS EXCELLENT ,STAFF WERE FRIENDLY

Cons:

NONE

2026-02-10 • via Nuitee